Best WhatsApp chatbot for a medical clinic in Brazil in 2026: Top 5

What is the best WhatsApp chatbot for a medical clinic?

The 5 options, one by one

1. 1. CertuAI

   Start US$ 75 per month, with 1,600 replies per month and 5 team members. No lock-in contract and no setup fee. If you don't like it within 30 days, we refund 100% of your money.

   What it is

   Use CertuAI when you want to serve patients on the WhatsApp the clinic already uses, day, night and on weekends. It answers price, insurance plan, address and exam preparation with what you taught it, books the appointment directly in Feegow or in the calendar connected to Google, and stores each patient in the clinic's contact list, with nobody typing. Strengths: it understands audio, introduces itself as the clinic's virtual assistant and, on a healthcare account, follows the clinical limits on its own: it does not say what the person has, does not recommend medication or dosage and, faced with chest pain, shortness of breath or fainting, tells the person to call SAMU (Brazil's emergency medical service) at 192.

   Who it is for

   Use when: the small practice or clinic wants the AI booking appointments on the number it already uses, with no entry fee.

   Where it falls short

   Weak points: CertuAI's platform is not a clinic system. Medical records, prescriptions and insurance billing stay in your system. The AI books on its own only in Feegow and in the calendar connected to Google: with iClinic, Clinicorp and other systems, it notes the request and the front desk books. And it was not born only for healthcare: what it knows about your clinic is what you teach it.

   Price published on CertuAI plans and pricing, checked on Oct 9, 2026.

2. 2. Secretária IA

   Essencial plan from R$ 397.90 per month, a figure that appears inside the site's questionnaire. The Profissional plan is by quote. The site offers 3 free days to test Essencial, a 7-day guarantee and no lock-in contract.

   What it is

   Use Secretária IA when you want a product built only for medical and dental practices. It is a virtual secretary on WhatsApp, called Bia in the site's demos, that answers, qualifies, books, reschedules and cancels, with reminders and confirmations. Strengths: the site says it understands audio and photos, connects to Google Calendar and mentions integration with systems such as Feegow, Clinicorp and Clínica nas Nuvens.

   Who it is for

   Use when: the practice wants a healthcare-only vendor and accepts answering a questionnaire before seeing the price.

   Where it falls short

   Weak points: the published price is "from" and only appears in the middle of the questionnaire, so the final amount depends on what they indicate. The site itself says automatic follow-up is currently only on the most expensive plan.

   Price published at https://usesecretariaia.com/, checked on Oct 9, 2026.

3. 3. Clara

   Starter R$ 690 per month, with a 7-day trial; a card is requested at sign-up. You can also start with no monthly fee, with R$ 25 in free credit and paying only for what you use. For large networks and clinics, the Enterprise plan is by quote. The site says implementation is free and there is no lock-in contract.

   What it is

   Use Clara when you work alone and want a virtual secretary made by a doctor. It answers, books, reschedules and cancels through the conversation, sends a reminder before the appointment and follows up after the visit. Strengths: the site says it understands audio, photos and documents, that the doctor can talk to it on their own WhatsApp to request tasks, and that it is ready in about 10 minutes.

   Who it is for

   Use when: you are a solo professional, have no secretary and want someone answering on WhatsApp from day one.

   Where it falls short

   Weak points: it is the highest published price on this list on the monthly plan. The site says patients do not notice it is an AI, and on the medical clinic page it mentions initial symptom screening: ask exactly what it answers when the patient describes pain, before connecting it to your number.

   Price published at https://clara.app.br/, checked on Oct 9, 2026.

4. 4. Clinia

   Price on request

   What it is

   Use Clinia when the clinic has high volume, several people at the front desk and wants numbers on the customer service. It is a platform for clinics and hospitals with AI answering 24 hours, several agents on one number, confirmation and reminders to reduce no-shows, and an agent called Cora, still in testing. Strengths: it lists integration with Feegow, Clinicorp, Amplimed and Otimus.

   Who it is for

   Use when: the clinic or hospital serves many people per day and wants close support during setup.

   Where it falls short

   Weak points: it does not publish a price, so you cannot do the math before talking to sales. Appointment confirmation and reminders come from the second plan, Proativo.

   The plans page (clinia.io/planos) shows the Receptivo, Proativo and Preditivo plans without a price in reais, checked on Oct 9, 2026. The price comes out of a conversation with their team.

5. 5. ClinicaBot

   Price on request

   What it is

   Use ClinicaBot when you want the customer service built to order by another team. It is BotBrasil's AI assistant for medical clinics, on WhatsApp, Instagram, Facebook and the website chat, with a patient pipeline and an official Meta connection. Strengths: the site describes appointment confirmation with calendar access, follow-up visits by appointment type and handoff to a team member with the conversation history.

   Who it is for

   Use when: the clinic prefers that another team builds everything and does not mind asking for a quote.

   Where it falls short

   Weak points: with no published price, you cannot compare it with those that publish. Ask for the twelve-month amount in writing, with setup.

   The site (clinicabot.com.br) does not publish a price, checked on Oct 9, 2026: the price comes out of a free diagnostic. The page says there is a 7-day guarantee with 100% of the money back and no lock-in contract.

How CertuAI built this list

The names did not come from opinion. At CertuAI, we run a tracker that asks the same questions to AI engines and records which sites each one cited. From October 3 to 9, 2026, it asked three questions on the topic: what is the best WhatsApp chatbot for a medical clinic, what virtual secretary exists for a practice's WhatsApp and which AI does scheduling on WhatsApp. There were 21 answers, and the CertuAI site appeared in 2, both in Gemini.

The names that those answers cited and that sell an AI agent on WhatsApp for clinics, with a Portuguese-language site we could read, made it in. Those we could not check stayed out, and the reason is further below.

The order is not a quality ranking. CertuAI comes first because we wrote the page and think it would be dishonest to hide that in the middle of the list. Next come those that publish a price, from lowest to highest, and last the two that do not publish one.

Each price was read on the company's official page on Oct 9, 2026, and the URL and the date appear in the entry. No amount was estimated, converted or rounded. CertuAI's price comes from /planos, which is the same amount billing uses. Prices change: if you are reading this months later, open each entry's address before deciding.

Who was left out, and why?

Secretar.AI. A platform for clinics with WhatsApp, calendar, medical records, finance and AI agents. When we opened the site on Oct 9, 2026, it asked visitors to request access and join a list. Since you cannot sign up directly yet, it stayed out of the five.

Yello Chat. AI customer service and scheduling for clinics on WhatsApp and Instagram. On Oct 9, 2026, the page did not show its text without loading scripts in the browser, and we could not check price or features by reading what the site displays. It stays out until that check is possible.

Cloudia, Robotizap, WorkAI and Amplimed. They are in the list of 8 AIs for serving patients on WhatsApp, with price and source from Sep 19, 2026.

No company on this page paid to appear, and no link here earns us a commission.

What CertuAI measured on clinic and practice WhatsApp

Before choosing the chatbot, it is worth knowing what time patients write. CertuAI measured when patients write on the WhatsApp of 17 clinics and practices that serve patients with CertuAI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that is the portion that waits until someone is back.

Messages that arrived on the weekend: 11.2%. Messages that arrived at night on a weekday, from 6 p.m. to midnight: 11.7%. Conversations that started outside Monday to Friday, 8 a.m. to 6 p.m.: 29.9%.

Source: CertuAI service base, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured on Oct 1, 2026. Business hours are Monday to Friday, 8 a.m. to 6 p.m., in each clinic's time zone. Test accounts, test contacts and imported history are excluded.

How do you automate a practice's scheduling on WhatsApp?

To automate a practice's scheduling on WhatsApp, you connect an AI to the clinic's number, teach it the hours, prices and insurance plans, and connect the calendar where the appointment needs to be booked. From there, it offers the free slots and books on its own.

1. Choose where the appointment is booked. If the clinic uses a system with a calendar, confirm whether the chatbot books in it or only in its own calendar. Two calendars that do not talk to each other end up booking two patients in the same slot.

2. Teach the basics. Appointment price, accepted insurance plans, address, exam preparation, who sees patients on each day. That is what the patient asks before booking.

3. Write what the AI does not answer. Symptoms, medication, test results and emergencies go to a person at the clinic. When there is a sign of an emergency, the patient needs to hear to call SAMU (Brazil's emergency medical service) at 192.

4. Test with five conversations before connecting the clinic's number. Ask for a time, reschedule, ask the price, send an audio message and describe a symptom. Whatever the AI gets wrong in the test, it will get wrong with your patient.

With CertuAI and Feegow, the AI sees the free slots for the next 7 days and only says “booked” after Feegow confirms. With Google Calendar, it books in the calendar connected to Google. With other systems, it notes the request and the front desk books.

The first-year math that the monthly price hides

Add up twelve months before deciding, and not just the monthly price.

Twelve months of CertuAI Start add up to US$ 900, with no entry fee. Twelve months of Clara's Starter add up to R$ 8,280. Twelve months of Secretária IA's Essencial, at the “from” price, add up to R$ 4,774.80.

Clinia and ClinicaBot are left out of the math because they do not publish a price. Ask for the twelve-month amount in writing, with setup, an extra WhatsApp number and an extra team member, which is where the bill usually grows.

What a medical clinic chatbot cannot do

It cannot do what belongs to the doctor: say what the person has, recommend medication or dosage, look at a photo or test and say whether it is serious. Ask this question in any demo: “what does it answer if I ask how much fever medicine to give my child?” The right answer is not to give the dose and to offer an appointment.

With CertuAI, these limits apply on their own on every healthcare clinic account, without the clinic needing to write them. For the others, test that case before connecting the clinic's number. No chatbot on this list replaces the doctor, and none of them should promise that.

Frequently asked questions

Where to go next

Want to see the AI answering your clinic's patients?

You connect the number the clinic already uses, teach it prices, insurance plans and hours, and the AI starts answering. The Start plan costs US$ 75 per month, with no lock-in contract and no fee to start. If you don't like it within 30 days, we refund 100% of your money.