WhatsApp AI agent for phone repair shops: prices, repair times and stock

Can an AI agent answer WhatsApp for a phone repair shop?

What do customers ask a phone repair shop on WhatsApp?

Eight questions from the counter of a repair shop, each with an example answer. The chats are illustrations made for this page and no customer wrote them. Models, prices and times are [placeholders] that come from your own price list.

1. 1. The price of a screen

   Customer

   How much to change the screen for [phone model]?

   AI agent

   A screen for [phone model] is [original price] with an original part, or [compatible price] with a compatible part. Fitting is included. Is the touch still working, or is it only the glass that broke?

   How the agent answers: It looks up the model in your price list and gives both part grades. The last question helps the technician know what to expect.

2. 2. How long the repair takes

   Customer

   How long will it take? I need the phone for work.

   AI agent

   A screen on [phone model] takes about [repair time] if you bring it before [cut-off time]. You can wait in the shop or come back for it.

   How the agent answers: Repair times are written beside each job in the list. The agent gives that time and the cut-off, never a faster one.

3. 3. Water damage

   Customer

   My phone fell in water and it is not coming on.

   AI agent

   Sorry to hear that. A phone with water damage has to be opened and checked before anyone can give a price. The check costs [diagnosis fee] and takes [diagnosis time]. [Your advice for a wet phone]. When can you bring it in?

   How the agent answers: For a fault it cannot price, it explains the check and its fee. The advice in the reply is the advice you wrote, not something the agent made up.

4. 4. Is the part in stock?

   Customer

   Do you have the battery for [phone model] in the shop now?

   AI agent

   Yes, the battery for [phone model] is in stock today. For [other model] the part is on order and arrives in [arrival time].

   How the agent answers: This works only if someone keeps the stock list current. If you cannot, teach the agent to say it will ask the technician.

5. 5. Warranty on the repair

   Customer

   What if the screen stops working after one week?

   AI agent

   Our repairs carry a warranty of [warranty period] on the part and the fitting. It does not cover a new fall or water. Please keep your receipt.

   How the agent answers: It states your warranty and its two usual limits in the same words every time, which avoids arguments at the counter later.

6. 6. Will I lose my data?

   Customer

   Will I lose my pictures and chats?

   AI agent

   For a screen or battery change, [your data policy]. For software work we ask you to back up the phone before you bring it.

   How the agent answers: Data is where a shop gets blamed, so the agent repeats your written policy and never says that data is safe.

7. 7. Address and hours

   Customer

   Where is the shop and what time do you close?

   AI agent

   We are at [shop address], next to [landmark]. We open [opening days], from [opening time] to [closing time].

   How the agent answers: The landmark matters as much as the street name. Write it the way your customers describe the place.

8. 8. Is my phone ready?

   Customer

   Is my phone ready? My ticket is [ticket number].

   AI agent

   I cannot see the bench from here, so I will not guess. [Technician name] will answer in this chat with the status of ticket [ticket number].

   How the agent answers: The agent does not know which phones are finished. It keeps the ticket number in the chat and leaves the answer to the technician.

What must a phone repair shop teach the agent?

A repair shop runs on a price list, and so does the agent. The more exact your list, the fewer messages reach the technician.

• Prices by model and part. One line for each model and job: screen, battery, charging port, back glass. Give the price for an original part and for a compatible part, the diagnosis fee, and the time each job takes.
• Stock. The parts you have today and how long an ordered part takes to arrive. If the list is not kept, tell the agent to check with the technician.
• Where you work. The shop address with a landmark, and the areas you cover if you collect and return phones.
• Hours. Opening days and times, and the latest hour to drop off a phone for a same-day repair.
• What it must never promise. That data will be recovered or kept. That a phone with water damage will work again. A fixed price for a fault nobody has checked. A same-day repair when the part is not in stock. Any service you do not offer.

What should the agent hand to a person at a phone repair shop?

The agent passes a chat to you, with a notice, whenever the customer asks for a person. It also goes quiet in any chat where the technician writes directly. These cases should go to a person as well:

• The status of a phone that is already on the bench.
• A fault that is not in the price list: no power, no network, a phone that restarts by itself.
• A customer who comes back with a repair that failed, or any warranty claim.
• A request for a lower price.
• Someone who wants to sell a used phone or trade one in: the value depends on seeing it.
• A company that wants a price for repairing many phones.

What does an AI agent on WhatsApp cost a phone repair shop?

CertuAI has two plans that a small business usually chooses between. Start costs $75 a month and covers up to 1,600 AI replies a month on one WhatsApp number. Pro costs $120 a month and covers up to 5,000 AI replies a month on 3 WhatsApp numbers. Plans are in US dollars, paid by card, month by month with no contract.

You connect the number you already use, so your customers keep writing to the same WhatsApp. Every WhatsApp chat becomes a contact in the built-in CRM. 30-day money-back guarantee: if you do not like it within 30 days, you get 100% of your money back.

A repair chat is usually short: the model, the price, the time, the address. A single shop with one number can start on the smaller plan and look at the reply count after the first month of real use.

Questions people ask

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