WhatsApp AI agent for real estate: what it answers and what it leaves to your team

Can an AI agent answer WhatsApp for a real estate agency?

What do buyers and tenants ask a real estate agency on WhatsApp?

Eight questions a property listing brings, each with an example of a good reply. The chats below were written for this page. They are not from a real buyer, and every detail of the property is a [placeholder] for your own listing.

1. 1. Is the property still available?

   Customer

   Hi, is the [two-bedroom flat in area] still available?

   AI agent

   Hello! Yes, the [two-bedroom flat in area] is still listed today. The asking price is [price]. Are you looking to buy or to rent, and when would you like to move?

   How the agent answers: It reads the list of active listings you gave it. Take a listing out on the day it is sold or let, or the agent will go on saying yes.

2. 2. The rent and the other costs

   Customer

   What is the rent and what else do I pay?

   AI agent

   The rent is [rent] a month. On top of that there is a service charge of [service charge] and a deposit of [deposit]. The agency fee is [agency fee]. Shall I send the full details of the flat in one message?

   How the agent answers: Every cost is written in the listing entry, so the tenant hears the whole amount in the first reply and not at the viewing.

3. 3. Where it is and what is nearby

   Customer

   Where exactly is it? Is it close to [landmark]?

   AI agent

   It is on [street], in [area], about [distance] from [landmark]. The nearest main road is [road]. The compound has [water supply] and [power supply].

   How the agent answers: Road, water, power, security and schools are details buyers ask about, so write them into each listing. When a detail is missing, the agent should say it will ask the team, not guess.

4. 4. Asking for a viewing

   Customer

   Can I see it this Saturday?

   AI agent

   Viewings are on [viewing days] between [viewing hours]. Tell me your full name and the time that suits you, and [consultant name] will confirm the viewing with you here.

   How the agent answers: It gives your viewing days and collects the name and the time. A person confirms, because only your team knows who holds the keys and whether the owner agreed.

5. 5. Is the price negotiable?

   Customer

   Is that the last price?

   AI agent

   The owner is asking [price]. I cannot agree a different price in this chat. If you would like to make an offer, tell me the amount and [consultant name] will take it to the owner.

   How the agent answers: The agent is taught that it never changes a price. It writes down the offer and stops there.

6. 6. Documents and title

   Customer

   Does it have a clean title? Which documents do I need?

   AI agent

   For this property the documents on file are [documents on file]. To rent, we ask for [documents needed]. Questions about the title are answered by [consultant name], who will write to you here.

   How the agent answers: It lists the papers you wrote down for that listing. It gives no opinion on a title, because that is a legal question.

7. 7. Something cheaper in the same area

   Customer

   That is too much for me. Anything around [budget] in [area]?

   AI agent

   Yes. In [area] around [budget] we have [listing A] and [listing B]. Would you like the details of one of them?

   How the agent answers: It offers only what is in your list today. If nothing fits, it says so and keeps the budget and the area in the chat for your team.

8. 8. An owner who wants to sell or let

   Customer

   I want to sell my house. Do you take new listings?

   AI agent

   We do. Our commission is [commission]. Please tell me the area, the type of property and the price you have in mind, and [consultant name] will contact you to arrange a visit.

   How the agent answers: New stock is worth more than one enquiry, so the agent collects the three facts and leaves the visit and the valuation to a person.

What must a real estate agency teach the agent?

The agent knows nothing about your listings until you tell it. For an agency, that means five groups of facts, and the first one changes every week.

• Listings and prices. One entry for each active property: type, area, price or rent, number of rooms, what is included and what is not. Remove the entry on the day the property is sold or let.
• Fees and money rules. The agency fee, the deposit, the commission for owners and who pays each one. If you charge for a viewing, write the amount and when it is paid.
• Areas you cover. The neighbourhoods and towns where you have listings, and the ones where you do not work, so the agent can say no early.
• Hours. Viewing days and times, office hours, and how long a consultant usually takes to write back.
• What it must never promise. That a property is held without a deposit. A lower price. That a title is clean. That a loan will be approved. A move-in date. A return on an investment.

What should the agent hand to a person at a real estate agency?

When a buyer asks to speak to a person, the agent hands the conversation to you and lets you know. When a consultant writes to the buyer directly, the AI stops in that conversation. Teach it to stop on these cases too, and to say that a consultant will reply:

• An offer, a counter-offer or any talk about a lower price.
• Any question about the title, a dispute over land or a contract clause.
• A buyer or tenant who is ready to pay. Account details for a deposit should come only from a person on your team, never from the agent.
• A tenant who reports a repair, a leak or a problem with the landlord.
• The confirmation of a viewing: the day, the time and who will open the door.
• An owner who wants a valuation of a property.

What does an AI agent on WhatsApp cost a real estate agency?

CertuAI has two plans that a small business usually chooses between. Start costs $75 a month and covers up to 1,600 AI replies a month on one WhatsApp number. Pro costs $120 a month and covers up to 5,000 AI replies a month on 3 WhatsApp numbers. Plans are in US dollars, paid by card, month by month with no contract.

You connect the number you already use, so your customers keep writing to the same WhatsApp. Every WhatsApp chat becomes a contact in the built-in CRM. 30-day money-back guarantee: if you do not like it within 30 days, you get 100% of your money back.

For an agency, most replies go to people who ask about one listing and never come to a viewing. That is the work the agent takes off your consultants. When you choose a plan, look at how many enquiries your adverts bring in a busy week: each answer the agent sends counts as one reply.

Questions people ask

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