AI Phone Agent: no one calls and no one answers
Certu Phone Agent answers your business phone with artificial intelligence, 24 hours a day. The caller talks normally without pressing keys: the agent understands the reason for the call, answers what it knows about your business, and forwards the rest. The contact and topic are saved in the CRM, which a normal phone menu does not do. It is a monthly add-on for any paid plan, with one phone line and 500 minutes per month, and it is included in Max +, with 2,000 minutes. If you go over the allowance, each extra minute costs extra. Without the add-on, the Start, Pro and Max plans take care of WhatsApp only.
Build your agent and watch it answer with your own business information.
Build my agent for free Building it is free, no signup and no card.How is it different from a phone menu?
A phone menu routes the call and needs someone to answer on the other end. If no one answers, the call drops. The AI Agent answers: it handles questions, gives hours, books appointments when it makes sense, and only forwards when the topic goes beyond what it knows.
And the caller speaks instead of navigating a menu of keys.
How much does an AI phone agent cost?
At Certu, the phone agent is a monthly add-on you can put on any paid plan.
The plan already covers the WhatsApp agent, the business Brain and the CRM. The add-on brings one phone line and 500 minutes a month, with no setup fee and no lock-in.
Without the add-on, the Start, Pro and Max plans cover WhatsApp only.
Does the call ever reach a human?
Yes, when the topic goes beyond what the agent knows or when the person asks. The call record stays in the CRM, so whoever takes over already knows what was discussed.
Which plan includes it?
It is a monthly add-on for any paid plan, with one phone line and 500 minutes per month. In Max + it is already included, with 2,000 minutes. See all details at /planos.
Frequently asked questions
- Does the caller need to press buttons?
- No. They speak naturally and the agent understands why they are calling.
- How much does an AI phone agent cost?
- At Certu, the phone agent is a monthly add-on you can put on any paid plan, including 500 minutes a month, with no setup fee and no lock-in.
- How many minutes are included?
- 500 minutes per month on the phone add-on, and 2,000 on Max +. Additional minutes are billed per minute.
- Can the call be transferred to a human?
- Yes, when the topic goes beyond what the agent knows or when the person asks for it.
- Is each call logged?
- Yes. The contact and the topic go straight to the CRM.
