Answers customers, sells and gives you your time back
WhatsApp chatbot for computer schools in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
People looking for an Excel or basic computing course want to know the length, certificate and price before they show up. The agent answers right away and books the visit while the lab is full.
See the AI agent demos.
What is the best WhatsApp chatbot for computer schools in Brazil?
The best WhatsApp chatbot for computer schools in Brazil is the one that answers on the number the school already uses, with business rules written by you. An AI agent on WhatsApp for a computer school is CertuAI's automatic assistant that answers which courses exist, the class hours of each one, how the certificate is issued, whether classes are in the lab or online and which classes still have seats, and books the visit without interrupting anyone who is in class.
Summary in 7 facts
- People looking for an Excel or basic computing course want to know the length, certificate and price before they show up.
- The agent answers right away and books the visit while the lab is full.
- See the AI agent demos.
- The best WhatsApp chatbot for computer schools in Brazil is the one that answers on the number the school already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday school situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the school with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday school situations before and after the CertuAI agent.
TodayA prospect asks how long the Excel course is and waits for the instructor to leave class
With CertuAIThe agent answers right away with the class hours and what the outline covers
TodayThe certificate question comes back every day, with a slightly different answer
With CertuAIOne answer, written by you, always the same
TodayA student joins the advanced class without the basics and drops out by the third lesson
With CertuAIThe agent asks the level first and recommends the right class
TodaySomeone who asked the price and never came back is never followed up
With CertuAIBecomes a contact in the CRM and gets an automatic follow-up
What does a conversation handled by the AI look like?
Example conversation
School AI agent
Customer: Do I need to know the basics to join the advanced class?
AI agent: The prerequisite for advanced Excel is what you entered.
Customer: Is there a class on Saturday?
AI agent: The weekend classes with open seats are what you entered.
Is an AI agent or manual service better for computer schools?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the school has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about class hours and course content | Answered when the instructor steps out of the lab | Answered right away, with the outline you entered |
| Certificate question | Explained again to every prospect | Automatic answer, always the same |
| Difference between basic and advanced | Only becomes clear after the student is already in the wrong class | The agent asks the level before recommending and quoting |
| Prospect who asked the price and disappeared | Gets lost in the conversation list | Becomes a contact in the CRM and gets an automatic follow-up |
| Visit or trial class booking | Scheduled on paper, with no confirmation | Logged in the conversation, with a reminder |
What does the WhatsApp agent do for computer schools?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers members your way, with your rules.
Course catalog and prerequisites
Basic computing, Office suite, advanced Excel and programming, each with its class hours and what the student needs to know beforehand.
Certificate and how it is issued
How many hours qualify, the minimum attendance, and how long after the course ends the certificate is ready.
Classes and times with open seats
Morning, afternoon, evening and weekend, as long as you keep it up to date.
Lab or online
What changes between one format and the other, and what the student needs at home to follow remotely.
Visit and trial class booking
Time logged in the conversation, with a reminder, without pulling anyone out of the lab.
What questions do members send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday school messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the school?
In three steps, the same day. No installation, no code and no changing the number members already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for computer schools?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your school.
Create my agentWhat needs to be ready before turning on the agent at the school?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The list of courses with class hours, number of lessons per week and the price of each
- The prerequisite for each course, written so the student understands it without jargon
- The certificate rule: minimum attendance, hours counted and issuing deadline
- What the school provides and what the student brings, including workbook, flash drive and laptop
- How many computers the lab has, which is the real cap on students per class
Whether the agent can recommend which course the student should join or whether every level recommendation goes through an instructor.
The most common mistake: Describing basic and advanced with the same words. The agent picks the most likely one, the student joins the wrong class and the dropout shows up in the third lesson, when the money has already been refunded or lost. Read how to fix this.
Frequently asked questions from computer schools
Does the agent teach or answer questions about course content?
No. It handles the administrative side: courses, class hours, prices, classes and booking. Content stays with your instructors.
Can it tell whether a course suits someone who has never used a computer?
It can when you write down the prerequisite for each course. The agent asks the student's level before recommending, instead of pushing the most expensive one.
Can it send the course outline in the conversation?
Yes. You add the outline to the Brain and the agent sends the summary you wrote, right away.
Does it let people know when a new class opens?
Whoever asked is logged in the CRM. When the class opens, you send the notice to the list.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Courses, class hours, certificates and classes with open seats answered right away, visits booked, and every prospect logged in the computer school's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent