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WhatsApp chatbot for food trucks: what it does and how much it costs
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The question that comes in most is where you are today, and it arrives right when the griddle is full. The agent gives the day's spot, the week's schedule and quotes event bookings, without you leaving the service.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for food trucks in Brazil?
The best WhatsApp chatbot for food trucks in Brazil is the one that answers on the number the food truck already uses, with business rules written by you. An AI agent on WhatsApp for a food truck is CertuAI's automatic attendant. It gives the spot and hours scheduled for the day, answers the week's schedule of fairs and festivals, sends the menu that is running and quotes hiring the truck for a party or private event.
Summary in 7 facts
- The question that comes in most is where you are today, and it arrives right when the griddle is full.
- The agent gives the day's spot, the week's schedule and quotes event bookings, without you leaving the service.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for food trucks in Brazil is the one that answers on the number the food truck already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the food truck before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the food truck with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday situations at the food truck before and after the CertuAI agent.
TodayTwenty messages asking where the truck is today, all identical
With CertuAIThe agent answers with the day's spot and hours, once for each person
TodayA party quote request arrives in the middle of the rush and is forgotten
With CertuAIThe agent gets the date, location and number of people and records the request
TodayA customer shows up at the old spot because nobody announced the change
With CertuAIThe week's schedule stays in the Brain and the agent answers the right version
TodayA menu and price question becomes a conversation interrupted halfway
With CertuAIA complete answer right away, with what is running today
What does a conversation handled by the AI look like?
Example conversation
Food truck's AI agent
Customer: Where are you today?
AI agent: Today the truck is at what you set up, until your hours.
Customer: How much does it cost to bring the truck to a party of a hundred people?
AI agent: Send me the date, the location and the menu you want for the event. Is there a power outlet and room to maneuver at the venue?
Is an AI agent or manual service the better choice for food trucks?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the food truck has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Where the truck is today | Answered one by one, or only in a story that half of them don't see | The agent gives the spot and hours you scheduled for the day |
| The week's schedule | Exists only in the owner's head | Answered right away, with the locations and dates you set up |
| Hiring for a party or event | Turns into days of back-and-forth messages, and sometimes goes cold | The agent asks the date, location and number of people and quotes right away |
| Menu and prices | Repeated dozens of times a night | Answered automatically, with what is running today |
| Message that arrives after closing | Read the next day, when it no longer matters | Answered right away, with tomorrow's spot already arranged |
What does the WhatsApp agent do for food trucks?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Spot and hours scheduled for the day
You update the schedule from your phone and the agent answers where the truck is and until what time it stays, instead of twenty identical replies.
The week's fair and festival schedule
Town square, night market and weekend festival, with address and date, answered before the person leaves home.
Hiring quote by number of people
Date, location, number of guests and event menu, all gathered in one conversation and recorded in writing.
The setup the venue needs to have
Power outlet, room to maneuver, access and clearance height. The agent asks this before settling on a price, because it is what blocks the truck on the day.
Today's menu and what has already run out
Price, vegetarian option and the item that sold out during the night, answered with what you marked as available.
What questions do clients send on WhatsApp?
The questions are always the same, and the agent answers each one on its own. These everyday messages at the food truck no longer depend on you having your phone in hand.
How does the agent start answering at the food truck?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for food trucks?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the food truck?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The week's schedule of spots, with address, day and opening and closing times
- The menu that is running, with price, vegetarian option and what tends to run out early
- The hiring price list by number of people, with what is included and the operating time
- What the client has to provide: power outlet, room to maneuver, access and clearance height
- The radius you serve and the travel cost beyond it
- Who on the team updates the day's spot when the schedule changes
Whether the agent answers the day's spot straight from the fixed schedule or only talks about the spot after someone confirms it in the Brain.
The most common mistake: Quoting a booking without asking whether the venue has a power outlet and room to maneuver. The agreed price becomes a problem on the day of the event, when the truck can't even park. Read how to fix this.
Frequently asked questions from food trucks
How does the agent know where the truck is today?
You update the schedule in the Brain, right from your phone, and the agent starts answering from it. CertuAI doesn't track the vehicle.
Does it close an event booking on its own?
It qualifies and quotes: date, location, number of people and menu. You are the one who accepts the date and signs the agreement.
Does it ask what the party needs to have for the truck to operate?
It asks what you list: power, room to maneuver, access and clearance height. This goes into the quote before it becomes a problem at the venue entrance.
We change spots at the last minute. Does it keep up?
It keeps up as soon as someone changes the day's spot in the Brain. The answer changes in the very next message, with no need to redo a story or notify people one by one.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Tells people where the truck is today, shows the week's schedule and quotes hiring it for a party. Every event request becomes a deal in the truck's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent