Answers customers, sells and gives you your time back
WhatsApp chatbot for painters in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Nobody answers WhatsApp with a roller in hand. The agent answers whoever asked for a quote, finds out how many rooms, whether there's skim coat and whether the material is in the price, and books the visit for you.
See the AI agent demos.
What is the best WhatsApp chatbot for painters in Brazil?
The best WhatsApp chatbot for painters in Brazil is the one that answers on the number the painting crew already uses, with the business rules written by you. An AI agent on WhatsApp for painters is CertuAI's automatic attendant. It answers the price per meter or per room, asks how many rooms, whether the wall needs skim coat and whether it's interior or exterior, puts in writing whether the paint is included in the price and books the quote visit without you putting down the roller.
Summary in 7 facts
- The agent answers whoever asked for a quote, finds out how many rooms, whether there's skim coat and whether the material is in the price, and books the visit for you.
- See the AI agent demos.
- The best WhatsApp chatbot for painters in Brazil is the one that answers on the number the painting crew already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations for the painting crew before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
- With manual service, someone on the painting crew has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes for the painting crew with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations for the painting crew before and after the CertuAI agent.
TodayThree quote requests in a day and you answer all of them after eight at night
With CertuAIAll three are answered right away, qualified, with the visit booked
TodayYou cross town to quote a small bathroom
With CertuAIThe agent asks about the room and area first, and you decide whether it's worth going
TodayThe customer thinks the paint is included and the deal goes sour at payment time
With CertuAIThe agent puts in writing what's included and what isn't, the way you work
TodayTwo visits booked for the same time because everything was kept in your head
With CertuAISchedule recorded in writing, with address and a reminder for the customer
What does a conversation handled by the AI look like?
Example conversation
AI agent for the painting crew
Customer: How much does it cost to paint a two-bedroom apartment?
AI agent: For two bedrooms, the range is your price. Is it interior painting? Is there skim coat?
Customer: Can you come by Saturday morning to quote?
AI agent: Yes. I'll record the address and time, and remind you the day before.
Is an AI agent or manual service better for painters?
The agent wins at repeated tasks, and a person keeps winning at what takes judgment. With manual service, someone on the painting crew has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Quote requested during working hours | Only answered at night, when the customer has already talked to someone else | Answered right away, with the right questions already asked |
| Knowing whether the job is worth the trip | You find out when you get there | Area, number of rooms and city asked beforehand |
| Question about whether the material is included | Explained again in every conversation | Answered your way, always the same, and recorded in writing |
| The week's schedule | In your head, and sometimes two customers on the same day | Each visit recorded with address and time, with a reminder |
| Customer who asked the price and disappeared | Lost, because nobody follows up | The agent goes back to the conversation and the contact stays in the CRM |
What does the WhatsApp agent do for painters?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Price per room or per meter
The way you charge, with the range you set, including texture and grafiato.
Qualifying the job
How many rooms, whether there's skim coat, whether it's interior or exterior, and the city.
Material rule in writing
Whether the paint is included in the price or paid by the customer is recorded in the conversation, with the contact.
Coats and turnaround time
Dark walls, wood and exteriors need different numbers of coats and timelines, answered the way you work.
Booking the quote visit
Address, time and contact recorded, with a reminder the day before.
What questions do clients send on WhatsApp?
They're always the same, and the agent answers each one on its own. These everyday messages for the painting crew no longer depend on you having your phone in your hand.
How does the agent start answering customers for the painting crew?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for painters?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working for your painting crew.
Create my agentWhat needs to be ready before turning on the agent for the painting crew?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- How you charge: per square meter, per room or per day, with the range for each format
- The material rule: when the paint is in the price, when it's the customer's cost and who buys it
- What the job includes: skim coat, sanding, floor and furniture protection, and touch-ups afterward
- The services you do beyond interior walls: exteriors, texture, grafiato, wood and roofs
- The cities and neighborhoods you serve and the minimum area that makes the visit worthwhile
Whether the agent gives the per-room range before the visit or whether any price is only mentioned after you see the wall.
The most common mistake: Not writing the paint rule. It's the sentence that decides whether closing goes smoothly, and while it isn't recorded each person on the crew tells that part a different way. Read how to fix this.
Frequently asked questions from painters
Does the agent set the painting price on its own?
It gives the range you set and books the visit. The final price still comes from you, since you see the wall.
Can it handle three quote requests on the same day?
It can. All three are handled at the same time, each with the right questions, and at night you open your phone to three booked visits instead of three messages to answer.
Does it record what was agreed about the paint?
Yes. Whether the material is or isn't included in the price is written in the conversation and kept in the CRM. When it's time to pay, the agreement is right there, without relying on memory.
Does it answer how many coats and how long it takes?
It answers what you write by type of job, including dark walls, exteriors and wood. What can only be known by seeing the wall, it records and leaves to you.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Nobody answers quote requests with a roller in hand. The agent finds out the rooms, the skim coat and the material, books the visit and leaves each request as a deal in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent