Answers customers, sells and gives you your time back
WhatsApp chatbot for coffee break companies in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The people asking for quotes are secretaries, HR or event organizers, and always with a short deadline. The agent collects the number of people, date, location and menu and records the order before interest cools off.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for coffee break companies in Brazil?
The best WhatsApp chatbot for coffee break companies in Brazil is the one that answers on the number the company already uses, with business rules written by you. An AI agent on WhatsApp for a coffee break company is CertuAI's automatic attendant for business customers. It collects the number of people, date, time and event location, gives a price range per person and the minimum notice to close, answers questions about menu options and collects billing details.
Summary in 7 facts
- The people asking for quotes are secretaries, HR or event organizers, and always with a short deadline.
- The agent collects the number of people, date, location and menu and records the order before interest cools off.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for coffee break companies in Brazil is the one that answers on the number the company already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayCoffee break order for forty people arrives on Friday and is read on Monday
With CertuAIThe agent answers right away and already collects date, location and menu
TodayEvent date and time jotted down loosely and checked only the day before
With CertuAIEverything recorded in the CRM, along with the order and the contact person
TodayBilling details requested in a rush the day before the event
With CertuAICNPJ and details collected in the very first conversation
TodayProposal sent and nobody follows up when HR doesn't respond
With CertuAIThe agent follows up on its own, on the schedule you set
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much is a coffee break for forty people?
AI agent: Send me the date, the time, the address and the type of event. And who is responsible for the purchase?
Customer: Do you have gluten-free and lactose-free options?
AI agent: The gluten-free and lactose-free options are what you registered.
Is an AI agent or manual customer service better for coffee break companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Quote request for a corporate event | Answering takes too long and HR has already signed with another supplier | The agent collects people, date, location and menu right away |
| Event date and time | Jotted down in a loose conversation and checked the day before | Recorded in the CRM along with the whole order |
| Minimum notice to close | Explained again in every negotiation | Flagged right at the start, with the rule you set |
| Menu and dietary restrictions | Depends on someone putting the list together by hand | Answered from the options you registered in the Brain |
| Invoice (nota fiscal) and company details | Collected at the last minute, with the event right around the corner | The agent asks for the CNPJ and billing details in the conversation itself |
| Quote with no reply | Stays forgotten until the day of the event has passed | The agent follows up on the schedule you set |
What does the WhatsApp agent do for coffee break companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers contracting companies your way, with your rules.
Event qualification in a single conversation
Number of people, date, time, address, type of event and who is responsible for the purchase, all collected before interest cools off.
Price range per person
By type of coffee break and by length of the event, with the final number coming from your proposal when you prefer it that way.
Menu and group restrictions
Gluten-free, lactose-free and vegetarian, answered only where you really offer them, with what is included in tableware and refills.
Minimum notice and dates already booked
A corporate order arrives at the last minute. The agent says in the first message whether that date still fits your operation.
Billing details collected early
CNPJ, legal name and contact person collected right away, and not on the eve of the event with the client's finance team scrambling for the invoice (nota fiscal).
What questions do contracting companies send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number that contracting companies already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
Connect WhatsApp
Scan a QR code with the number your contracting companies already know. Ready in minutes.
How much does an AI agent on WhatsApp cost for coffee break companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price ranges per person, by type of coffee break and by length of the event
- The minimum notice to close and how many events you can serve on the same day
- The menu by option, with what exists gluten-free, lactose-free and vegetarian
- What is included: tableware, table setup, staff on site, refills and pickup
- The service radius and the travel fee by region
- The billing details the finance team needs and the lead time for issuing the invoice
Whether the agent gives the price range per person in the very first message or qualifies first and the price comes from your proposal.
The most common mistake: Letting a date go in as confirmed without checking how many events are already booked that day. Two coffee breaks at the same time need two teams, and that only shows up the day before. Read how to fix this.
Frequently asked questions from coffee break companies
Does the agent set up the coffee break on site?
No. CertuAI doesn't do anything physical or in person. The agent quotes, confirms the date and records the order. Setting up stays with your team.
Can it handle a last-minute order?
Yes. It answers right away and warns when the notice is too short for what you can produce.
Does it work for someone who serves only businesses, and not private parties?
It does. You teach the agent to qualify corporate orders, with CNPJ, invoice (nota fiscal) and the person responsible for the purchase.
Does it ask for billing details before the day of the event?
It asks in the quote conversation itself. That takes the rush for CNPJ and legal name off the eve of the event, which is when the client's finance team disappears.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Collects headcount, date, time and event location, quotes per person and asks for billing details. Every order becomes a contact, a deal and a task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent