Answers customers, sells and gives you your time back
WhatsApp chatbot for industrial kitchens in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
On the other side of the message is an HR person or a buyer who wants a price per meal, headcount and a start date. The agent gathers all of that and records the opportunity, without stopping production.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for industrial kitchens in Brazil?
The best WhatsApp chatbot for industrial kitchens in Brazil is the one that answers on the number the industrial kitchen already uses, with business rules written by you. An AI agent on WhatsApp for an industrial kitchen is CertuAI's automatic attendant for business customers. It collects the number of employees, meal type, shifts, site address and desired start date, gives a price range and standard terms, sends the week's menu and records the opportunity in the CRM.
Summary in 7 facts
- On the other side of the message is an HR person or a buyer who wants a price per meal, headcount and a start date.
- The agent gathers all of that and records the opportunity, without stopping production.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for industrial kitchens in Brazil is the one that answers on the number the industrial kitchen already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the industrial kitchen before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the industrial kitchen with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at the industrial kitchen before and after the CertuAI agent.
TodayBuyer asks for a quote for eighty employees and waits two days for a reply
With CertuAIThe agent collects headcount, meal type, address and lead time in the same conversation
TodayWeekly menu sent by hand to each client who asks
With CertuAIAnswered on its own, always with the version you updated
TodayProposal sent and nobody remembers to follow up for an answer
With CertuAIThe agent picks the conversation back up on the agreed date, without you remembering
TodayCompany details scattered across email, WhatsApp and a spreadsheet
With CertuAIEverything on a single contact in the CRM, with the negotiation history attached
What does a conversation handled by the AI look like?
Example conversation
Industrial kitchen AI agent
Customer: What is the price per meal for eighty employees?
AI agent: To get to the price, send me the meal type, how many shifts, the site address and when you need to start.
AI agent: The range per meal for that volume is your price. The final number comes in the proposal.
Is an AI agent or manual customer service better for industrial kitchens?
The agent wins at repeated tasks, and the person keeps winning at what takes judgment. With manual service someone at the industrial kitchen has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Quote request from a business | Sits there until someone in sales has time to call | The agent collects employees, meals and lead time the same day |
| Weekly menu | Sent manually to each client who asks | Answered right away, with the menu you update |
| Lead time to start service | Given only after two or three rounds of messages | Answered immediately, with the rule you set |
| Payment terms and contract | Explained again in every negotiation | The agent answers the standard terms and passes exceptions to the sales team |
| Opportunity that goes cold without follow-up | Disappears in the list of unread conversations | The agent follows up on its own on the schedule you set |
| Record of what was agreed | Scattered across email, spreadsheet and conversation | Every conversation becomes a contact, a deal and a task in the CRM, which is included |
What does the WhatsApp agent do for industrial kitchens?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers contracting companies your way, with your rules.
Qualifying a business request
Number of employees, meal type, how many shifts, site address and the date they need service to begin.
Price range per meal
The agent answers the ranges you define by volume and by contract type, and the final number still comes from your proposal.
Weekly menu and restricted diets
The current menu, vegetarian option and dietary restrictions answered right away, without someone in the office resending the same file.
Documents the buyer always asks for
Health permit, technical manager, certificates and invoicing (nota fiscal), answered with what you register.
Proposal left unanswered at HR
A corporate purchase goes through many hands and stalls on its own. The agent follows up on the schedule you choose, without sounding like a collection call.
What questions do contracting companies send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday industrial kitchen messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the industrial kitchen?
In three steps, on the same day. No installation, no code and no changing the number that contracting companies already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
Connect WhatsApp
Scan a QR code with the number your contracting companies already know. Ready in minutes.
How much does an AI agent on WhatsApp cost for industrial kitchens?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in the industrial kitchen.
Create my agentWhat needs to be ready before turning on the agent at the industrial kitchen?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price ranges per meal, by number of employees and by contract type
- The meal types you run: lunch, dinner, late-night meal, shift snack and restricted diet
- The real lead time between signing and the first day of operation at a new site
- The documentation the buyer always asks for: health permit, technical manager and certificates
- The service radius and the minimum number of meals that makes a contract viable
- Who on your team receives the qualified opportunity, and how fast it has to be answered
Whether the agent gives the price range per meal up front or only qualifies and sales delivers the number.
The most common mistake: Turning on the agent without saying who receives the qualified opportunity. The buyer answers everything, the record stays in the CRM, and nobody in sales knows that the eighty-meal site is waiting for a proposal. Read how to fix this.
Frequently asked questions from industrial kitchens
Is the agent for serving businesses, not consumers?
Yes, that is its scenario here. It talks to buyers, HR and contract administrators, gathering headcount, lead time and terms.
Does it close contracts on its own?
No. It qualifies, gives the standard terms and records the opportunity. The formal proposal and signature stay with your team.
Does it answer about permits, inspection reports and documentation?
It answers what you register. A business buyer asks for that list early, and having the answer ready shortens the supplier approval stage.
Can it handle a purchase that goes through three people?
Yes, because everything stays on a single contact in the CRM. When another person at the same company writes, the negotiation history is already there.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Collects headcount, meal type, lead time and site address and sends the week's menu. Every open proposal becomes a deal and a task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent