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WhatsApp chatbot for electricians: what it does and what it costs
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Up on the ladder, hand on the wiring, WhatsApp goes unanswered. The agent screens the job, schedules visits by area, and keeps the customer waiting until you come down.
See the AI agent demos.
What is the best WhatsApp chatbot for electricians in Brazil?
The best WhatsApp chatbot for electricians in Brazil is the one that answers on the number your business already uses, with business rules written by you. An AI agent on WhatsApp for electricians is CertuAI's automatic assistant, connected to the number your customers already message. It instantly answers the price of the services you've listed, separates the emergency of someone with no power from a quote for an electrical remodel, and groups the day's visits by neighborhood.
Summary in 7 facts
- Up on the ladder, hand on the wiring, WhatsApp goes unanswered.
- The agent screens the job, schedules visits by area, and keeps the customer waiting until you come down.
- See the AI agent demos.
- The best WhatsApp chatbot for electricians in Brazil is the one that answers on the number your business already uses, with business rules written by you.
- An AI agent on WhatsApp for electricians is CertuAI's automatic assistant, connected to the number your customers already message.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations in your business before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in your business with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations in your business before and after the CertuAI agent.
TodayA customer with no power sends a message and you only see it after the job
With CertuAIEmergency identified right away and fitted in according to your rules
TodayA day wasted crossing the city between jobs
With CertuAIVisits grouped by area, a route that makes sense
Today"How much to replace a shower?" twenty times a week
With CertuAIStandard services priced and answered on their own
TodayAn electrical remodel quote with no information at all
With CertuAIProperty size, age of the installation, and scope collected beforehand
What does a conversation handled by the AI look like?
Example conversation
Your business's AI agent
Customer: I have no power in half the house. Can you come today?
AI agent: This is a priority. Send me the address and tell me if there's a burning smell or a breaker tripping.
AI agent: I'm alerting the electrician now, with everything in writing.
Is an AI agent or manual customer service better for electricians?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone in your business has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| A message arrives while you're up on the ladder | Seen hours later, when the customer has already called another electrician | Answered right away, with the job screened before you come down |
| Customer with no power | Waits in the same queue as someone wanting a remodel quote | Emergency separated right away and fitted in according to your rules |
| "How much to replace a shower?" | The same answer typed twenty times a week | Priced services answered on their own, always at the same price |
| Route for the day | Jobs accepted in the order they arrive, crossing the city twice | Visits grouped by neighborhood and time slot, a route that pays off |
| Electrical remodel quote | Visit booked without knowing the property size or scope | Property, age of the installation, and scope collected before the visit |
What does the WhatsApp agent do for electricians?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Service screening
Emergency, installation, remodel, inspection report: the agent understands the case and collects the essentials.
Standard service prices
Shower swaps, outlets, ceiling fans: your price list, answered instantly.
Scheduling by area
Visits grouped by neighborhood and time slot so your route pays off.
Emergency handling
No power, burning smell, breaker tripping: priority handling and an immediate alert to you.
Quote follow-up
Quotes for big jobs get an automatic follow-up.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages in your business no longer depend on you having your phone in hand.
How does the agent start answering for your business?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for electricians?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in your business.
Create my agentFrequently asked questions from electricians
I work alone. Isn't this for big companies?
It's the opposite: people who work alone lose more jobs by not replying. The agent is your one-man call center.
Does it recognize a real emergency?
You define what counts as an emergency and what to do about it: fit it into the day, an on-call phone number, or first slot tomorrow. It carries that out and tells you.
Can I list prices for only some services?
Yes. The standard ones get answered instantly, and the rest becomes a scheduled quote visit.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
While you're up in the ceiling, the agent answers with your price list, separates emergencies from quote requests, and groups the day's visits by neighborhood in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent