Answers customers, sells and gives you your time back
WhatsApp chatbot for ice cream shops in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The usual question is which flavor is in today, and it comes when the counter line is at its peak. The agent answers the flavors, quotes ice cream cakes and records party orders, without pulling anyone away from the machine.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for ice cream shops in Brazil?
The best WhatsApp chatbot for ice cream shops in Brazil is the one that answers on the number the ice cream shop already uses, with business rules written by you. An AI agent on WhatsApp for an ice cream shop is CertuAI's automatic attendant. It answers which flavors are in the display case that day, quotes ice cream cakes and tubs by size, records party orders with pickup date and time, and warns when a flavor has run out, without pulling anyone away from the counter.
Summary in 7 facts
- The usual question is which flavor is in today, and it comes when the counter line is at its peak.
- The agent answers the flavors, quotes ice cream cakes and records party orders, without pulling anyone away from the machine.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for ice cream shops in Brazil is the one that answers on the number the ice cream shop already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the ice cream shop before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the ice cream shop with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday situations at the ice cream shop before and after the CertuAI agent.
TodayA message asking today's flavors goes unanswered until the line gets shorter
With CertuAIThe agent sends the list for the day right away, as many times as needed
TodayIce cream cake ordered by phone and written down wrong in the notebook
With CertuAIFlavor, size, date and pickup time recorded in writing
TodayAn order for ten tubs for Sunday's party arrives late at night and nobody sees it
With CertuAIThe agent quotes and records right away, with the date already confirmed
TodayA customer travels far for a flavor that ran out in the morning
With CertuAIThe agent says it's gone and offers what is in the display case today
What does a conversation handled by the AI look like?
Example conversation
Ice cream shop's AI agent
Customer: What flavors do you have today?
AI agent: In the display case today: what you set up.
Customer: Do you make ice cream cakes? How much is the two-kilo one?
AI agent: We do. Tell me the flavor, the topping and whether you want writing on top. The two-kilo one comes to your price.
Is an AI agent or manual service the better choice for ice cream shops?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the ice cream shop has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about today's flavors | Someone has to stop serving to look at the display case and type out the list | The agent answers with the list you update, as many times as it's asked |
| Ice cream cake order | Written in the counter notebook, with a risk of getting the flavor or date wrong | Recorded in the conversation with flavor, size, date and pickup time |
| Order for a large tub for a party | Only gets in if someone answers the phone in the middle of the rush | Quoted and recorded on its own, even outside business hours |
| Flavor that ran out | Customer finds out on arriving at the shop | The agent warns beforehand and suggests what is available |
| Order pickup on Saturday | Everyone shows up at the same time and jams the register | The agent arranges staggered times and confirms the day before |
What does the WhatsApp agent do for ice cream shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
List of flavors in the display case today
You update the list from your phone and the agent answers from it, separating the permanent flavors from the ones that rotate during the week.
Ice cream cake quote by weight
One kilo, two kilos, flavor, topping and writing on top, with the price you set and the minimum production lead time.
Party order with pickup time
Tubs, quantity and the agreed time are put in writing, and the agent spreads out the Saturday pickups instead of piling everyone in at eleven.
Notice that a flavor has run out
Instead of the customer finding out at the shop, the agent says that flavor is gone and offers what is in the display case now.
Lactose-free, sugar-free and fruit popsicles
The dietary restriction question comes every day. The agent answers exactly what you make, without promising an option that doesn't exist.
What questions do clients send on WhatsApp?
The questions are always the same, and the agent answers each one on its own. These everyday messages at the ice cream shop no longer depend on you having your phone in hand.
How does the agent start answering at the ice cream shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for ice cream shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the ice cream shop?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The list of flavors you usually have, separating the permanent ones from the ones that rotate, and who updates it every day
- The ice cream cake price list by weight, with flavors, toppings and what changes the price
- The price of the tub by volume and of the popsicle per unit and per box
- The minimum order lead time and how many cakes your production can handle per day
- The deposit rule: amount, when it's charged and what happens if the customer doesn't pick up
- The pickup times that work on Saturday, so the line doesn't form all at eleven
Whether the agent confirms the order as soon as the deposit arrives or only records the order and someone at the counter confirms later.
The most common mistake: Setting up the flavor list once and letting it go stale. The display case changes every week, and the customer who traveled far for a flavor the agent promised arrives and can't find it. Read how to fix this.
Frequently asked questions from ice cream shops
Does the agent know which flavors are in the display case right now?
It answers with the list you keep updated in the Brain. CertuAI doesn't read your machine or your stock, you are the one who says what you have.
Can it charge a deposit on a cake order?
Yes, it asks for the deposit and the receipt before confirming, the way you configure it. Payment still goes through the method you already use.
Does it spread out the Saturday pickup times?
It does, if you define the time slots. Instead of ten orders going out at noon, each customer gets a time that doesn't jam the counter.
And when more cakes come in than production can handle on the same day?
You set how many cakes fit per date, and the agent stops accepting orders for that day, offering the next free date.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Answers today's flavors, quotes ice cream cakes by size and locks in the order date. Every party order becomes a deal in the ice cream shop's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent