Answers customers, sells and gives you your time back
A WhatsApp chatbot for optical shops in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A customer sends a prescription photo and asks how much it will cost. The agent reads the request, explains the lens options, quotes from your price table and lets them know when the glasses are ready.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for optical shops in Brazil?
The best WhatsApp chatbot for optical shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you. An AI agent on WhatsApp for optical shops is CertuAI's automatic attendant, connected to the number the shop already uses. It receives the prescription photo, asks about use and prescription strength, explains anti-glare, blue light filter and multifocal lenses, quotes from your price table and notifies the customer as soon as the glasses arrive from the lab.
Summary in 7 facts
- A customer sends a prescription photo and asks how much it will cost.
- The agent reads the request, explains the lens options, quotes from your price table and lets them know when the glasses are ready.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for optical shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you.
- An AI agent on WhatsApp for optical shops is CertuAI's automatic attendant, connected to the number the shop already uses.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday optical shop situations before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the optical shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday optical shop situations before and after the CertuAI agent.
TodayPrescription photo sitting on WhatsApp waiting for the counter to free up
With CertuAIPrescription received, lens options explained and quote passed along
TodayCustomer calls every week to ask if the glasses have arrived
With CertuAIAutomatic notice as soon as they're ready
TodayDifference between lenses explained ten times a day
With CertuAIAnti-glare, blue light filter, multifocal: explained on their own
TodayCustomer buys glasses and disappears for years
With CertuAIThe agent suggests a prescription check after a while
What does a conversation handled by the AI look like?
Example conversation
Optical shop AI agent
Customer: I have the prescription here, how much is a complete pair of glasses?
AI agent: Send me a photo of the prescription. Also tell me how you'll use them and your lens and frame preferences.
AI agent: With the prescription, I'll give you the range from the price table: your price.
Is an AI agent or manual service better for optical shops?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the optical shop has to stop what they're doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Prescription photo arriving with a full store | Sits on WhatsApp waiting for the counter to free up | Prescription received, questions about use asked and quote passed along |
| "Have my glasses arrived yet?" | Customer calls every week and someone checks with the lab | Automatic notice as soon as the pair arrives, no phone call at all |
| Explaining anti-glare, blue light filter and multifocal | The same lesson given ten times a day at the counter | Differences explained your way, at any hour |
| Insurance plans | List and rules answered from memory, different every time | Insurance plans and how each one works, always consistent |
| Customer who bought and vanished | Only comes back when the glasses break, years later | Prescription check suggested after the period you set |
What does the WhatsApp agent do for optical shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Prescription intake
Prescription photo received and organized, with the right questions: use, strength, preferences.
Lens and frame quotes
Ranges by lens type and treatment, from your price table.
Glasses-ready notice
Arrived from the lab, the customer is notified right away.
Explaining options
Multifocal, blue light filter, Transitions: differences explained your way.
Periodic follow-up
After the period you set, the agent suggests updating the prescription.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday optical shop messages no longer depend on you having your phone in hand.
How does the agent start answering at the optical shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for optical shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at your optical shop.
Create my agentOptical shop FAQ
Does the agent understand the prescription from the photo?
It receives and organizes the prescription for you to check, and it leads the questions about use. The final quote goes out validated by you.
I work with insurance plans. Does it answer about them?
Yes, the list of insurance plans and how each one works, the way you define it.
Is the glasses-ready notice automatic?
Your team marks the order as ready and the customer gets the message right away.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Receives the prescription photo, quotes lenses and frames and lets the customer know when the glasses are ready. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent