Answers customers, sells and gives you your time back
WhatsApp chatbot for outsourcing companies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A company looking for a cleaning post and a worker looking for a job land on the same number. The agent qualifies the request on the hiring side, books the sales visit and answers the candidate without blocking the team.
See the AI agent demos.
What is the best WhatsApp chatbot for outsourcing companies in Brazil?
The best WhatsApp chatbot for outsourcing companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for an outsourcing company is CertuAI's automatic attendant. It separates the hiring company from the job candidate, asks about the type of post, quantity, work schedule, city and start date, books the sales visit and sends replacement requests from active customers straight to the operations team.
Summary in 7 facts
- A company looking for a cleaning post and a worker looking for a job land on the same number.
- The agent qualifies the request on the hiring side, books the sales visit and answers the candidate without blocking the team.
- See the AI agent demos.
- The best WhatsApp chatbot for outsourcing companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayA condominium asks for a front-desk security proposal and the reply only goes out the following week
With CertuAIThe agent answers right away and already asks about number of posts, work schedule and address
TodayStart date promised without counting selection and hiring time
With CertuAIThe agent answers with the real time operations needs to staff the post
TodayResumes arriving on the sales number all day, getting in the way of selling
With CertuAIThe agent politely answers the candidate and directs them to the sign-up you use
TodayA replacement request from an active customer waits behind a new-sales conversation
With CertuAIThe agent identifies the contract and sends it straight to the operations team
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much does a 12x36 front-desk post cost?
AI agent: Send me the number of posts, the city and the start date. The price range is your price.
Customer: Are you hiring? Where do I leave my resume?
AI agent: For a job opening, the sign-up is here: what you set up.
Is an AI agent or manual customer service worth more for outsourcing companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Post proposal request | Waits for someone in sales to find time between one visit and the next | Answered right away, with type of post, work schedule and city already asked |
| Contract start date | Promised on impulse, without counting selection and hiring time | Answered with the real time your operation needs to staff the post |
| Resume and job inquiry | Arrives all day on the sales number and competes for the same attention | Gets a reply on another path, with the job sign-up you use |
| Replacement requested by an active customer | Arrives in the same place as new sales and competes for attention | Identified and sent straight to the operations team |
| Sales visit at the customer's address | Arranged by phone and forgotten for lack of a record | Address and time confirmed in the conversation, with a reminder before the day |
What does the WhatsApp agent do for outsourcing companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Post qualification
Type of service, number of posts, work schedule, city and start date, all written down before the visit.
Real time to staff a post
How long operations needs between signing and the first day, with no promises made on impulse.
Separate path for the candidate
Someone looking for a job gets sign-up guidance, without taking up sales or getting a promise of a position.
Replacement for an active customer
A request to swap or fill a missing post goes straight to the operations team, separate from new sales.
Sales visit with a reminder
Address and time confirmed in the conversation, with a reminder the day before.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for outsourcing companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The types of post the company provides and the cities it serves
- The work schedules offered, such as 12x36, 44 hours and shifts, and what changes in each
- The real time between signing and the first day of the post, counting selection and hiring
- The replacement rule when an employee is absent, and how quickly it happens
- Where the agent sends job seekers, and the phrase it uses so as not to promise a position
- Who receives replacement requests from active customers and who receives sales leads
Whether the agent gives a price range per type of post or whether every price only comes out in the proposal, after the visit.
The most common mistake: Letting the agent confirm a start date without counting selection and hiring. A post promised for the first and staffed on the tenth starts the contract with a debt of trust that operations spends months paying off. Read how to fix this.
Frequently asked questions from outsourcing companies
Does the agent do the hiring or manage the post?
No. It handles customer service: it qualifies, books and organizes. Selection, hiring and operations stay with your team.
Does it answer job candidates?
It answers and directs them to the sign-up path you define. It does not run a selection process or promise a position.
Can it separate customers with a contract from new sales?
Yes. You define the rule and the agent sends replacement requests to operations and new leads to sales.
Can it quote the price of a post?
Only if you leave a written range by type of post and work schedule. The price of a post depends on the collective agreement and on the shift schedule, so it is common for the agent to collect the data and for the proposal to come from you.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Gathers the type of post, work schedule and start date, books the sales visit and separates candidates from customers, with each proposal under negotiation in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent