Answers customers, sells and gives you your time back
WhatsApp chatbot for recruitment agencies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service base, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and none of CertuAI's own sales conversations. July 30 to September 30, 2026, measured on Oct 9, 2026. Alpha RH, a human resources firm, already uses CertuAI to answer its customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A company wanting to hire and a candidate looking for a job arrive on the same number. The agent qualifies the job opening on the hiring side, books the briefing and answers the candidate separately, without taking up the recruiter's calendar.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for recruitment agencies in Brazil?
The best WhatsApp chatbot for recruitment agencies in Brazil is the one that answers on the number the agency already uses, with the business rules written by you. An AI agent on WhatsApp for a recruitment agency is CertuAI's automatic attendant. It separates the hiring company from the candidate in the very first message, asks about the role, seniority, salary range, work model and job deadline, books the briefing with the recruiter and explains the fee model and the replacement guarantee.
Summary in 7 facts
- A company wanting to hire and a candidate looking for a job arrive on the same number.
- The agent qualifies the job opening on the hiring side, books the briefing and answers the candidate separately, without taking up the recruiter's calendar.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for recruitment agencies in Brazil is the one that answers on the number the agency already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the agency before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the agency with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the agency before and after the CertuAI agent.
TodayA company messages asking for two analysts and the reply goes out two days later
With CertuAIThe agent answers right away and already asks about seniority, salary range and deadline
TodayA candidate sends a resume to the business number and jams up the sales conversation
With CertuAIThe agent politely answers the candidate and directs them to the sign-up path you use
TodayThe briefing starts from zero in the meeting, spending half an hour just on context
With CertuAIThe recruiter arrives with the role, work model and deadline already written down
TodayEach person at the agency explains the percentage and the guarantee in a different way
With CertuAIThe fee model always comes out the same, the way you wrote it
What does a conversation handled by the AI look like?
Example conversation
Agency AI agent
Customer: I need to hire two salespeople by the end of the month, can you do it?
AI agent: Send me the role, seniority, salary range and work model. The agency's average time to fill is your time frame.
Customer: How do you charge? Is it a percentage of the salary?
AI agent: The fee works like this: what you set up.
Is an AI agent or manual customer service worth more for recruitment agencies?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the agency has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Company asking for a recruitment proposal | Waits for the recruiter to get out of an interview to reply | Answered right away, with role, seniority and deadline already asked |
| Candidate sending a resume to the same number | Mixes with the sales conversation and eats the team's day | Answered on a separate path, with the sign-up guidance you use |
| Job briefing | Done in a long meeting, with the data arriving bit by bit | Much of it already comes written from the conversation and the meeting starts ahead |
| Question about the fee model | Explained one way by whoever answers first | Percentage, installments and guarantee always answered the same |
| Expected time to fill | Promised on impulse so as not to lose the client | Answered with the average time the agency really takes |
What does the WhatsApp agent do for recruitment agencies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Job opening qualification
Role, seniority, salary range, work model and deadline, asked on the hiring company's side.
Separate path for the candidate
Someone looking for a job gets sign-up guidance and no promise of a position, with the text you write.
Fee model and guarantee
Percentage, installments and replacement guarantee always answered the same way.
Average time to fill
The agent answers with the time the agency actually takes, instead of a number said to please.
Briefing ahead of time
The recruiter enters the meeting with the essentials already written down, and uses the hour to understand the company's culture.
What questions do clients send on WhatsApp?
They are always the same ones, and the agent answers each of them on its own. These everyday agency messages no longer depend on you having your phone in hand.
How does the agent start answering at the agency?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for recruitment agencies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp, and see it working at the agency.
Create my agentWhat needs to be ready before turning the agent on at the agency?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The areas and seniority levels the agency recruits for, and the ones it does not serve
- The fee model: percentage, installments and what happens if the job opening is canceled
- The replacement guarantee, with period and condition
- The average time to fill by type of job opening, written honestly
- The official candidate sign-up path, and what the agent answers to someone who sends a resume
- The data the recruiter needs before the briefing: role, salary, work model and start date
Whether the agent asks for the salary range in the first conversation or whether that number only comes up in the briefing with the recruiter.
The most common mistake: Not separating company from candidate before any reply. Both arrive on the same number with opposite requests, and an agent that treats the two the same promises a job to someone who has none and makes the paying client wait. Read how to fix this.
Frequently asked questions from recruitment agencies
Does the agent screen or interview candidates?
No. On the company side it qualifies the job opening and books the briefing. On the candidate side it answers and directs them to your sign-up. The selection process stays with your team.
How does it know whether it is talking to a company or a candidate?
It asks right at the start and follows different paths, with the rules you configure. This is the split that gives the most time back to sales.
Does it promise a job to people who send a resume?
No, and it is worth writing that explicitly in the Brain. It says thank you, explains how sign-up works and says that a reply depends on an open process.
Does it explain the replacement guarantee?
Yes, with the period and the condition you write. It is the question that comes up most before a company signs, and it is worth having it come out the same every time.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Qualifies the hiring company's job opening, books the briefing with the recruiter and answers the candidate separately, with each deal open in the agency's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent