Answers customers, sells and gives you your time back
WhatsApp chatbot for packaging distributors in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A delivery business owner asks the price of a container at ten at night, and the price changes with the quantity. The agent answers the right tier, applies the minimum order and builds the list ready to invoice.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for packaging distributors in Brazil?
The best WhatsApp chatbot for packaging distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you. An AI agent on WhatsApp for a packaging distributor is an automatic assistant that answers the selling unit of each item, the price by quantity tier, the minimum order for delivery, the terms for customizing with a logo and the delivery lead time, building the order list in the conversation.
Summary in 7 facts
- A delivery business owner asks the price of a container at ten at night, and the price changes with the quantity.
- The agent answers the right tier, applies the minimum order and builds the list ready to invoice.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for packaging distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the distributor before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the distributor with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at the distributor before and after the CertuAI agent.
TodayThe salesperson repeats the quantity-tier table all day
With CertuAIThe agent answers the right tier according to the quantity the customer asked for
TodayAn order arrives below the minimum and someone has to call to undo it
With CertuAIThe agent states the minimum before closing the list
TodayA monthly customer types the same mix again every time
With CertuAIThe history is on the CRM contact and the reorder starts from the last order
TodayAn order sent Sunday night is only seen on Monday
With CertuAIIt is built right away and ready to invoice when the distributor opens
What does a conversation handled by the AI look like?
Example conversation
Distributor AI agent
Customer: Do you have a five-hundred-milliliter container with a lid?
AI agent: The container with a lid in the catalog is what you entered. How many units do you need?
Customer: What is the minimum order for delivery to my neighborhood?
AI agent: The minimum order for your neighborhood is your price.
Is an AI agent or manual customer service worth more for packaging distributors?
The agent wins at repeated tasks, and the person keeps winning at what takes judgment. With manual service someone at the distributor has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price that changes by quantity tier | The salesperson opens the table and answers one customer at a time | The agent answers the right tier as soon as the customer states the quantity |
| Asks whether you sell individual units or sealed cases | Repeated dozens of times a week | Answered automatically, item by item |
| Order below the minimum | Found out when the goods are being picked | The agent states the minimum before closing the list |
| Reordering the same mix every month | The customer types the whole list again | The history stays on the CRM contact and the order is picked up from the last one |
| Order that arrives outside business hours | Waits for opening time to be answered | It is built right away and ready for invoicing in the morning |
What does the WhatsApp agent do for packaging distributors?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Catalog with dimensions and selling unit
Boxes, bags, containers, takeout boxes and film, with the dimensions and whether it is sold by the unit, the bundle or the sealed case.
Price by quantity tier
The table you maintain, applied according to the quantity the customer states.
Minimum order and delivery rule
Minimum amount, neighborhoods served and lead time, answered before the list is closed.
Customization with a logo
Minimum quantity for printing, longer lead time and what the artwork needs to include, written by you.
Order assembly and reorders
The list is written out in the conversation and the contact keeps the history for reordering.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday distributor messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the distributor?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for packaging distributors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in the distributor.
Create my agentWhat needs to be ready before turning on the agent at the distributor?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- Catalog by item with dimensions, capacity and selling unit
- Price table by quantity tier, with the tiers you actually use
- Minimum order by value or by volume, and the neighborhoods or cities you deliver to
- Minimum quantity and lead time for items customized with a logo
- Payment terms for businesses (CNPJ) and for end consumers
Whether the agent gives a price in the conversation or builds the list and the final price comes from the salesperson.
The most common mistake: Entering a single price per item, without the tiers. The customer who buys one bundle and the one who buys ten get the same number, and the salesperson spends the day redoing quotes that the agent had already sent.
Packaging distributor FAQ
Does the agent know how to apply the table by quantity tier?
Yes, if you enter the tiers. It asks the quantity first and answers the price for that tier, instead of giving a single price.
Does it close the order and issue the invoice?
It builds the complete list in the conversation, with item, quantity and delivery address. Billing and invoicing stay in your system.
Can it remind the customer to reorder?
Yes. Each customer becomes a contact in the CRM with the history of what they ordered, and you define after how many days the agent follows up.
Does it work for businesses that sell to restaurants and also to end consumers?
Yes. You enter both sets of rules, including different minimum orders and payment terms, and the agent answers according to the type of customer.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers selling unit, minimum order, quantity tiers and delivery lead time. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent