Answers customers, sells and gives you your time back
WhatsApp chatbot for beverage distributors in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The people messaging here are owners of bars, markets and restaurants asking for the price table, minimum order and lead time. The agent answers the usual four questions and records the order, without the salesperson stopping the route.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for beverage distributors in Brazil?
The best WhatsApp chatbot for beverage distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you. An AI agent on WhatsApp for a beverage distributor is CertuAI's automatic attendant. It serves buyers from bars, markets and restaurants: it gives the minimum order, volume price table, delivery day in each region and payment terms, records the order in writing and collects the registration of a new customer.
Summary in 7 facts
- The people messaging here are owners of bars, markets and restaurants asking for the price table, minimum order and lead time.
- The agent answers the usual four questions and records the order, without the salesperson stopping the route.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for beverage distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the distributor before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the distributor with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at the distributor before and after the CertuAI agent.
TodayBar owner asks for the price table late at night and only gets an answer the next morning
With CertuAIThe agent sends the prices and the minimum order right away
TodaySalesperson stops the route to answer the same question about delivery time
With CertuAIThe agent answers the region's delivery day on its own
TodayNew buyer registration drags on for days without the documents
With CertuAIThe agent gathers CNPJ, address and contact and delivers it ready in the CRM
TodayRestock order taken by phone and entered wrong
With CertuAIItems and quantities recorded in writing, checkable later
What does a conversation handled by the AI look like?
Example conversation
Distributor AI agent
Customer: I'm a new customer. What do I need to send to open an account?
AI agent: Send me the CNPJ, the legal name, the state registration, the address and the contact person.
Customer: What's the minimum order for delivery to my bar?
AI agent: The minimum order for your region is your price.
Is an AI agent or manual customer service better for beverage distributors?
The agent wins at repeated tasks, and the person keeps winning at what takes judgment. With manual service someone at the distributor has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Minimum order and area served | Explained by the salesperson, one buyer at a time | Answered right away, with the rule by region that you set |
| Price table by volume | Sent as an outdated PDF that circulates for months | Answered with the prices you maintain in the Brain |
| Delivery day in the region | Depends on someone in the office checking the route | Given automatically, from the route schedule you registered |
| Payment terms and due dates | Negotiated only when the salesperson calls back | The agent answers the standard terms and passes exceptions to the sales team |
| Order that arrives outside business hours | Only gets into the system the next day | Recorded right away, with items and quantity written out |
| New buyer asking for an account | Turns into days of back-and-forth messages until the data is gathered | The agent collects CNPJ, address and contact and delivers it ready in the CRM |
What does the WhatsApp agent do for beverage distributors?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Minimum order by region and by amount
The first question from every new buyer, answered without the salesperson leaving the route to type it again.
Price table by case, pack and pallet
The price changes with volume, and the agent answers the whole ladder, always in the version you updated.
Delivery schedule by region
Which neighborhood is served on which day and what time an order must be in to make the next day's route, answered right away.
Registration of a new buyer with a CNPJ (Brazilian company ID)
CNPJ, legal name, state registration, address and contact person gathered in a single conversation, instead of days of back-and-forth messages.
Restock order outside business hours
A bar owner sends an order after closing. The agent records items and quantities in writing, ready for the office in the morning.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday distributor messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the distributor?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for beverage distributors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in the distributor.
Create my agentWhat needs to be ready before turning on the agent at the distributor?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The volume price table, with case, pack and pallet prices, and the date it was last updated
- The minimum order, by amount or by volume, and whether it changes by region
- The delivery schedule: which neighborhood is served on which day and the order cutoff time
- The standard payment terms, and which discounts are beyond the agent's authority and become a case for the sales team
- The documents you ask for from a new customer: CNPJ, state registration, address and contact person
- The sentence that separates a business buyer from an end consumer, if you don't sell at retail
Whether the agent records the order and the route already treats it as closed, or whether every order still goes through the office's check.
The most common mistake: Registering the route schedule with only the regions you serve and not writing what to do about the others. Without a ready answer for a neighborhood outside the route, the agent agrees to a delivery day that doesn't exist. Read how to fix this.
Frequently asked questions from beverage distributors
Does the agent close the order inside my system?
No. It records items, quantity, buyer and terms in the conversation and in the CRM. Entering it into your sales system stays with your team.
Does it tell a bar buyer apart from an end consumer?
Yes, if you write the rule. Someone without a CNPJ gets the answer you define, instead of a full-case quote that will never close.
Can it negotiate price with the buyer?
It answers the standard terms you define. Any discount outside the table it passes straight to your sales team, with the history attached.
Does it collect the CNPJ registration without a salesperson stepping in?
It collects the list of documents you ask for and keeps everything on a single contact in the CRM, ready for the office to open the account without chasing paperwork for days.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers minimum order, volume price table, delivery day in the region and payment terms. Every new buyer becomes a contact and a deal in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent