Answers customers, sells and gives you your time back
A WhatsApp chatbot for pest control companies in Brazil that never leaves a customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Anyone who finds a cockroach at home wants an answer now. The agent identifies the pest, quotes by property size, books the treatment and contacts the customer for the preventive return.
See the AI agent demos.
What is the best WhatsApp chatbot for pest control companies in Brazil?
The best WhatsApp chatbot for pest control companies in Brazil is the one that answers on the number the company already uses, with business rules written by you. An AI agent on WhatsApp for a pest control company is CertuAI's automatic assistant, connected to the company's number. It identifies the reported pest, collects property type and square footage, applies your price list, books the treatment with the preparation instructions and contacts the customer to renew a set number of months after the treatment.
Summary in 7 facts
- Anyone who finds a cockroach at home wants an answer now.
- The agent identifies the pest, quotes by property size, books the treatment and contacts the customer for the preventive return.
- See the AI agent demos.
- The best WhatsApp chatbot for pest control companies in Brazil is the one that answers on the number the company already uses, with business rules written by you.
- An AI agent on WhatsApp for a pest control company is CertuAI's automatic assistant, connected to the company's number.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayDesperate customer with a scorpion waits for a quote until night
With CertuAIPest identified, price given and treatment booked in the same conversation
TodayThe quote depends on square footage and nobody asks properly
With CertuAIThe agent collects pest, property type and square footage the same way every time
TodayThe treatment wears off and the customer forgets to renew
With CertuAIA rule reaches out a set number of months later, renewal booked
TodayQuestions about pet and child safety repeated all day
With CertuAISafety protocols answered the same way every time
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much does pest treatment cost for a 2-bedroom apartment?
AI agent: For a 2-bedroom apartment, the price is your price. What's the pest?
Customer: How long do I need to stay out of the house?
AI agent: The time away from home follows the company's technical guidance: what you set up. I'll send it along with the room preparation once the date is set.
Which is better for pest control companies: an AI agent or manual customer service?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Desperate customer with a pest at home | Waits for a quote until night and goes with whoever answered first | Pest identified, price given and treatment booked in the same conversation |
| Information to finalize the quote | Square footage and property type forgotten, quote redone later | Pest, property and square footage collected in the same order every time |
| Safety questions about pets and children | Answered all day, each attendant with a different version | Your protocols answered the same way every time, with no improvising |
| Renewal when the treatment expires | The effect wears off, the customer forgets and only comes back when the infestation returns | Contacted a set number of months later, with the preventive return booked |
| Preparing the room for the treatment | Instructions given over the phone and forgotten by the day | Instructions sent in writing when the booking is made |
What does the WhatsApp agent do for pest control companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Quotes by pest and property
Cockroaches, termites, rodents, scorpions: prices by property type and square footage, from your price list.
Treatment booking
Date set, with the room preparation instructions sent right away.
Renewal reminder
A set number of months after the treatment, the agent contacts the customer and books the return visit.
Safety questions
Time away from home, pets, children, smell: your technical guidance, standardized.
Commercial contracts
Condominiums and businesses with periodic treatments organized with a recurring schedule.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for pest control companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentPest control FAQ
In some cases the price depends on an inspection. What then?
For larger infestations the agent explains this and books the inspection, instead of giving the wrong price.
How does the renewal reminder work?
You turn on a rule that contacts anyone who hasn't had a treatment in a set number of months, at the interval you define.
I serve businesses on monthly contracts. Does this work?
Yes. The agent organizes the recurring visits and answers the contract's extra requests.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Pest, square footage and property type become a price in the same conversation, with the treatment booked and the renewal already scheduled in the CRM for a set number of months later.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent