Answers customers, sells and gives you your time back
WhatsApp chatbot for Pilates studios in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A class with a set time and a counted number of spots doesn't go with unanswered messages. The agent books trial classes, organizes make-ups and confirms attendance for every class.
Before that, see the AI agent demos and the CRM with gym examples.
What is the best WhatsApp chatbot for Pilates studios in Brazil?
The best WhatsApp chatbot for Pilates studios in Brazil is the one that answers on the number the studio already uses, with the business rules written by you. An AI agent on WhatsApp for Pilates studios is CertuAI's automatic assistant. It shows which classes still have open spots, books the trial class into the right class, confirms attendance to protect small classes and offers make-up options within the rule the studio defined.
Summary in 7 facts
- A class with a set time and a counted number of spots doesn't go with unanswered messages.
- The agent books trial classes, organizes make-ups and confirms attendance for every class.
- Before that, see the AI agent demos and the CRM with gym examples.
- The best WhatsApp chatbot for Pilates studios in Brazil is the one that answers on the number the studio already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday studio situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday studio situations before and after the CertuAI agent.
TodayA prospect asks about a class time and waits for you to get out of class
With CertuAIClass schedule with open spots answered right away, trial class already booked
TodayMake-up classes turn into endless negotiation
With CertuAIThe agent shows the classes with open spots and handles the make-up on its own
TodayNo-show in a class of four students
With CertuAIAutomatic confirmation, and the no-show's spot becomes another student's make-up
TodayThe end of the monthly plan goes unnoticed
With CertuAIThe agent reminds them and guides the renewal
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: Can I take a trial class?
AI agent: Yes. What time works best? I'll put you in the right class and send the first-class instructions.
Customer: I'm going to miss tomorrow, how do I make it up?
AI agent: Under the make-up rules, I have your open times.
Is an AI agent or manual customer service better for Pilates studios?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about whether a class has an open spot | Someone has to stop and check the list for that time slot | Answered right away, with spots per class always up to date |
| A student who is going to miss class | The make-up turns into a back-and-forth of messages until a slot is found | The agent offers the classes with open spots within your rule |
| Small class with a no-show | The class runs half empty and the spot is lost | Confirmation before class, protecting the booked apparatus |
| Trial class in the right class | Booked into the wrong class, with no real spot | Booked into the right class, with first-class instructions |
| Renewal by weekly frequency | Depends on someone remembering each student's date | A rule opens the renewal conversation a set number of days later |
What does the WhatsApp agent do for Pilates studios?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers members your way, with your rules.
Trial class
Invites, books into the right class and sends first-class instructions.
Class management
Schedule with spots per class, always up to date in the conversation.
Make-up classes
A student missed a class, and the agent offers classes with open spots within your make-up rules.
Attendance confirmation
Reminder before class to protect small classes.
Plans and renewal
Prices by weekly frequency and a renewal conversation a set number of days later.
What questions do members send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start serving customers at the studio?
In three steps, the same day. No installation, no code and no changing the number members already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for Pilates studios?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in your studio.
Create my agentPilates studio FAQ
Does the agent track spots per class?
Yes. You set each class's capacity and it respects the limit when booking trial and make-up classes.
Does it apply my make-up rules?
Yes. Deadline to make up, how many per month, with or without advance notice: you define it, it follows.
Will older students adapt?
It's regular WhatsApp, so the conversation feels natural. Anyone who prefers to talk to you is handed over right away.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers the class schedule with open spots, books the trial class, handles make-ups by your rules and leaves each student in the CRM with attendance confirmed.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent