Answers customers, sells and gives you your time back
WhatsApp chatbot for nutritionists in Brazil that never leaves a client without an answer
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Between one visit and the next, you can't answer everyone. The agent explains your plans, books the first visit and calls back patients who haven't been in for a set number of days.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for nutritionists in Brazil?
The best WhatsApp chatbot for nutritionists in Brazil is the one that answers on the number your practice already uses, with business rules written by you. An AI agent on WhatsApp for nutritionists is CertuAI's automatic assistant. It explains the difference between a single visit and monthly follow-up, books the first visit online or in person, sends instructions on what to bring on its own, and calls back patients who haven't had a visit in a set number of days, before the follow-up gets lost along the way.
Summary in 7 facts
- The agent explains your plans, books the first visit and calls back patients who haven't been in for a set number of days.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for nutritionists in Brazil is the one that answers on the number your practice already uses, with business rules written by you.
- Nutrition is a health field, and on a health clinic account CertuAI's AI does not advise on treatment.
- CertuAI's reminder goes out for a booked visit, 24 hours and 1 hour before by default.
- That is why the most helpful thing is to book the follow-up before the patient leaves the visit: from then on, they get a reminder like any other appointment.
- The AI explains how each format works, the way you wrote it, and sends the link by the route you set.
By the numbers
| Number | What it means |
|---|---|
| 24 hours | CertuAI's reminder goes out for a booked visit, 24 hours and 1 hour before by default. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| $24 per month | Only three of the five publish a price: Tecca from $24 per month, SocialHub from R$ 299 and CertuAI at US$ 75 per month. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
"Can I eat this?" between visits: does the AI answer?
No. Nutrition is a health field, and on a health clinic account CertuAI's AI does not advise on treatment. A question about the meal plan, a supplement or swapping a food is not answered by the AI: in one sentence it says that is up to you and passes the question to the team, or offers to move the follow-up earlier.
It is the most common question between one visit and the next. Write in the Brain how you want to handle it: whether you answer personally, whether there is a time of day for it, or only at the follow-up.
How do you make sure the patient comes back for the follow-up?
CertuAI's reminder goes out for a booked visit, 24 hours and 1 hour before by default. That is why the most helpful thing is to book the follow-up before the patient leaves the visit: from then on, they get a reminder like any other appointment.
For people who chatted and didn't book, there is the automatic follow-up on the Start plan: the AI contacts the person again after a while, with the text you approve.
Online visit, bioimpedance and what to bring
- Online or in person. The AI explains how each format works, the way you wrote it, and sends the link by the route you set.
- Bioimpedance. The preparation goes out word for word as you wrote it. The AI does not adapt the preparation to the patient's case.
- Lab tests. The AI asks the patient to bring their lab tests to the visit and does not comment on results.
What does the AI do with each nutrition message?
| Message | What the AI does |
|---|---|
| "Can I swap rice for potato?" | Doesn't advise; passes the question to you |
| "How do I prepare for the bioimpedance?" | Sends the preparation you wrote |
| "My blood test came back abnormal, is it serious?" | Doesn't assess it; offers to move the visit earlier |
| "How much is the 3-month follow-up?" | Answers with your price list |
| "I want to reschedule my follow-up" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA prospect asks the price and disappears while you are with a patient
With CertuAIInstant answer with plans, prices and slots, and the visit booked in the same conversation
Today30-day follow-up forgotten, follow-up care interrupted
With CertuAIThe agent contacts patients who haven't been in for a set number of days and reschedules the follow-up
TodayExplaining the difference between a single visit and follow-up care every time
With CertuAIThe agent presents the formats and guides the patient to the right option
TodayA new patient arrives not knowing what to bring
With CertuAIFirst-visit instructions sent automatically after booking
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: How much is the visit?
AI agent: The visit costs your price. It can be online or in person.
Customer: I want to reschedule my follow-up
AI agent: Of course. I have your open slots. I'll confirm the day before.
Is an AI agent or manual customer service better for nutritionists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Monthly follow-up return | Forgotten, and the follow-up stops halfway | The agent contacts patients who haven't been in for a set number of days and reschedules right away |
| Difference between a single visit and follow-up care | Explained again in every conversation that starts | Presented the way you defined it, guiding to the right option |
| Price question while you are with a patient | The person disappears before you leave the visit | Answered right away, with open slots included |
| New patient not knowing what to bring | Arrives without lab tests and the first visit is less productive | Instructions sent automatically as soon as they book |
| Receipt for insurance reimbursement | A question that comes back every week and pulls you out of your visit | Answered by your rule, always the same way |
What is the best WhatsApp chatbot for a nutritionist in Brazil?
Only three of the five publish a price: Tecca from $24 per month, SocialHub from R$ 299 and CertuAI at US$ 75 per month. AtendeIA says it is free, and ChatNutri and Nutri.ai do not publish a price. Beware of nutriai.life, which shows up in searches but is a product for the patient, not for the practice.
| # | Name | Price per month | Who it is for |
|---|---|---|---|
| 1 | CertuAI | US$ 75 (Start) | A nutritionist or clinic that wants the AI answering and booking on the WhatsApp they already use, without switching systems. |
| 2 | Tecca | From $24 | A nutritionist who works alone and wants the lowest entry price, with booking included in the middle plan. |
| 3 | SocialHub | From US$ 75 per month | A practice that already has a receptionist and wants an inbox with a CRM for several channels. |
| 4 | AtendeIA | Free, according to the site | Someone who wants to try it without paying anything before deciding whether the AI fits the practice. |
| 5 | ChatNutri | Custom pricing | A nutritionist who prefers a vendor specialized in the field and doesn't mind asking for a quote. |
CertuAI: Price published on CertuAI plans and pricing, checked on Sep 19, 2026. Tecca: Price published at https://www.soytecca.com/, checked on Sep 19, 2026. SocialHub: Price published at https://www.socialhub.pro/precos/, checked on Sep 19, 2026. AtendeIA: Price published at https://atendeia.tech/preco-ia-para-atendimento, checked on Sep 19, 2026.
ChatNutri: The site does not publish a price, checked on Sep 19, 2026. The price comes from a conversation with their team.
Who wrote this list. CertuAI wrote it, and CertuAI is on it, in first place. It is first because the list is CertuAI's, not because an outside judge chose it. The price for each of the others comes from the company's own pricing page, with the address and the date checked next to it. Check it and draw your own conclusion.
What does the WhatsApp agent do for nutritionists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
First visit booking
Online or in person, with real slots from your calendar.
Presenting your plans
Single visit, monthly follow-up, packages: the agent explains them the way you defined them.
Return reminder
On the agreed date, the agent starts the return rescheduling on its own.
Appointment confirmation
The day before and the day of, with easy rescheduling so the slot isn't lost.
Questions about how it works
Payment methods, receipt for insurance reimbursement, visit length, online visits.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, books, follows up and logs every contact in the included CRM. You can take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for nutritionists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentFrequently asked questions from nutritionists
Does the agent give diet advice?
No. Nutritional guidance is yours. The agent handles scheduling, plans, prices and reminders.
Can it hold the patient until I reply?
Yes. When the subject needs you, the agent says you will reply personally and notifies you right away.
Does it work for online visits?
Yes. The agent books, sends the call link and confirms attendance the same way.
Do I need to know technology to set it up?
No. You talk to the builder, teach it about your practice once and connect WhatsApp by scanning a QR code.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains monthly follow-up, books the online visit and never lets the return month slip. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent