Answers customers, sells and gives you your time back
WhatsApp chatbot for steakhouses in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service base, aggregated numbers only, no conversation read by a person; no imported history, no test contacts, and without CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. Divino Fogão Rio Verde, a restaurant, already uses CertuAI to answer customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Sunday is reservation after reservation and nobody in the dining room can stop to answer. The agent gives the all-you-can-eat price, confirms a table for a large group and reminds the customer the day before.
See the AI agent demos and the CRM with restaurant examples.
What is the best WhatsApp chatbot for steakhouses in Brazil?
The best WhatsApp chatbot for steakhouses in Brazil is the one that answers on the number the steakhouse already uses, with business rules written by you. An AI agent on WhatsApp for a steakhouse is CertuAI's automatic attendant. It gives the all-you-can-eat price and the age from which a child pays, reserves a table with date, time and number of people, takes private event requests and confirms the reservation the day before a full Sunday.
Summary in 7 facts
- Sunday is reservation after reservation and nobody in the dining room can stop to answer.
- The agent gives the all-you-can-eat price, confirms a table for a large group and reminds the customer the day before.
- See the AI agent demos and the CRM with restaurant examples.
- The best WhatsApp chatbot for steakhouses in Brazil is the one that answers on the number the steakhouse already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the steakhouse before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the steakhouse with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday situations at the steakhouse before and after the CertuAI agent.
TodaySunday reservation jotted in a notebook and nobody checks whether it's for twelve or for twenty
With CertuAIDate, time and number of people recorded in writing in the conversation
TodayA big table sits empty because the group canceled and didn't say so
With CertuAIThe agent confirms the day before and frees the table in time
TodayA question about the all-you-can-eat price interrupts whoever is serving
With CertuAIAutomatic answer with the adult and child price and what is included
TodayA private event request goes cold while nobody replies
With CertuAIThe agent gathers the date, people and menu the same day
What does a conversation handled by the AI look like?
Example conversation
Steakhouse's AI agent
Customer: How much is the all-you-can-eat per person?
AI agent: The all-you-can-eat per person comes to your price. Lunch, dinner and weekends have different prices.
Customer: Can I reserve a table for twelve on Sunday at noon?
AI agent: I'll record the reservation for twelve people, Sunday at noon. Before Sunday I'll confirm with you.
Is an AI agent or manual service the better choice for steakhouses?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the steakhouse has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| All-you-can-eat price and rule for children | Asked dozens of times a day, answered between one table and the next | Answered right away, with the prices you keep |
| Table reservation | Jotted in a notebook at the counter, with no double-check | Recorded in writing with date, time and number of people |
| Reserved table that nobody takes | Found out only at the last minute, with the table already empty on a full Sunday | Automatic confirmation the day before reduces the surprise |
| Large group and private event | Turns into days of exchanging messages until the deal is settled | The agent gathers the date, number of people and menu and records everything |
| Question about lunch and dinner hours | Repeated all day by phone | Answered automatically, even on holidays |
What does the WhatsApp agent do for steakhouses?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
All-you-can-eat price and child age scale
Until when it's free, when it's half price and when a child pays in full, plus the different price for lunch, dinner and weekends.
Reservation with the exact number of people
A table for twelve and a table for twenty take up different parts of the dining room. The agent records the number in writing, not from memory.
Sunday table confirmation
The big reservation nobody shows up for costs you the best time slot of the weekend. The agent confirms ahead and frees the table in time.
Qualified private event request
Date, number of guests, menu and minimum amount gathered in the conversation, and the decision to accept stays with you.
What is included in the price and what is extra
Salad buffet, drinks, dessert and cover charge, answered before the bill reaches the table.
What questions do clients send on WhatsApp?
The questions are always the same, and the agent answers each one on its own. These everyday messages at the steakhouse no longer depend on you having your phone in hand.
How does the agent start answering at the steakhouse?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for steakhouses?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the steakhouse?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The all-you-can-eat price at lunch, at dinner and on weekends, if they differ
- The child age scale: until when it's free, when it's half price and when a child pays in full
- What is included in the price and what is charged separately, including drinks, dessert and cover charge
- The capacity per shift and the largest group the dining room accepts without it becoming a private event
- The reservation rule: until what time the table is held and how long you wait for a late group
- The private event conditions: minimum amount, possible days and what the house provides
Whether the agent confirms a large group reservation directly or whether, above a certain number of people, it goes through the dining room first.
The most common mistake: Letting the agent accept a reservation without asking the exact number of people. A table for twelve and a table for twenty take up different parts of the dining room, and the difference shows up on Sunday, with a line at the door. Read how to fix this.
Frequently asked questions from steakhouses
Does the agent track how many tables I still have free?
It works with the capacity and hours you configure. It doesn't read the dining room's table map in real time, so you are the one who sets the limit for each shift.
Does it confirm whether the group is twelve or twenty?
It does, and this is the question that prevents the most problems here. The number is written in the conversation, and the dining room knows before Sunday which space it needs to join.
Does it work for a steakhouse that also hosts private events?
Yes. The agent qualifies the request, gathers the date, number of people and menu, and leaves the decision to you.
Sunday is the day most messages come in. Can it handle that?
It can, because it handles many conversations at the same time. That is exactly the shift when nobody in the dining room can stop to answer a reservation.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with restaurant examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Gives the all-you-can-eat price and the rule for children, reserves a table for a large group and confirms the day before. Every reservation is recorded in the dining room's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent