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WhatsApp chatbot for travel agencies: what it does and what it costs
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
People dreaming of a trip ask three agencies and book with the one that answers best. The agent understands the profile, the destination and the budget, and delivers the briefing ready for the consultant.
See the AI agent demos.
What is the best WhatsApp chatbot for travel agencies in Brazil?
The best WhatsApp chatbot for travel agencies in Brazil is the one that answers on the number the agency already uses, with business rules written by you. An AI agent on WhatsApp for travel agencies is CertuAI's automatic attendant, connected to the number the agency already uses. It collects destination, dates, number of travelers, hotel standard and budget, delivers the briefing ready so the consultant quotes only once and follows up within the fare's validity.
Summary in 7 facts
- People dreaming of a trip ask three agencies and book with the one that answers best.
- The agent understands the profile, the destination and the budget, and delivers the briefing ready for the consultant.
- See the AI agent demos.
- The best WhatsApp chatbot for travel agencies in Brazil is the one that answers on the number the agency already uses, with business rules written by you.
- An AI agent on WhatsApp for travel agencies is CertuAI's automatic attendant, connected to the number the agency already uses.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the agency before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the agency with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the agency before and after the CertuAI agent.
Today"How much is a trip to Cancún?" answered hours later
With CertuAIDates, number of travelers, hotel standard and budget collected right away
TodayQuote sent and the customer vanished
With CertuAIAutomatic follow-up using the fare's validity
TodayCustomer asks about documents right before the trip
With CertuAIDocument and visa checklist sent after the booking is closed
TodayThe traveler returns and the relationship dies
With CertuAIThe agent suggests the next destination at the right time
What does a conversation handled by the AI look like?
Example conversation
Agency AI agent
Customer: How much is a package to Porto de Galinhas in July?
AI agent: To quote it, send me the dates, how many travelers, the standard you are looking for and your budget. The consultant gets everything ready.
AI agent: As soon as the quote is ready, I'll send it here with the fare's validity.
Is an AI agent or manual customer service worth more for travel agencies?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the agency has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| "How much is a trip to Cancún?" | Answered hours later, and the customer has already asked three agencies | Dates, travelers, hotel standard and budget collected right away |
| Consultant's work | Back-and-forth questions before every quote | Complete briefing delivered, quote done once |
| Quote sent | Customer vanishes and the fare expires in silence | Follow-up at the right time, using the fare's validity to your advantage |
| Destination documents | Customer asks about a visa right before the trip | Document and visa checklist sent as soon as the booking is closed |
| After the trip | The traveler returns and the relationship dies | A welcome back and the next destination suggested when it is time to plan |
What does the WhatsApp agent do for travel agencies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Trip qualification
Destination, dates, number of travelers, standard, budget: a complete briefing for the consultant to quote.
Quote follow-up
A fare has an expiration date and the agent uses that to your advantage, with follow-ups at the right time.
Documents and boarding
Documents, visas, vaccines, luggage: a destination checklist sent at the right time.
Traveler support
Questions during the trip received and forwarded with priority.
After the trip
A welcome back and a suggestion for the next destination when it is time to plan.
What questions do clients send on WhatsApp?
They are always the same ones, and the agent answers each of them on its own. These everyday agency messages no longer depend on you having your phone in hand.
How does the agent start answering at the agency?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for travel agencies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp, and see it working at the agency.
Create my agentTravel agency FAQ
Quoting depends on a system. What does the agent solve?
It builds the complete briefing and keeps the customer warm. Your consultant quotes once, without back-and-forth questions.
A travel emergency is serious. How does it handle one?
Your protocol: it reassures, gives the basic guidance and alerts the on-call person right away, with the trip context.
I also sell ready-made packages. Does it offer them?
Yes. Group departures and promotions you have set up are offered to people with the right profile.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Collects destination, dates and budget, delivers the briefing ready and chases the quote. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent