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WhatsApp chatbot for wedding and event coordinators with AI and CRM: price and how it works
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Your date is exclusive: one wedding per day, and the first question from every couple is about it. The agent explains the packages, filters by size and lead time, and logs the date request so you can reply calmly.
See the AI agent demos.
What is the best WhatsApp chatbot for wedding and event coordinators in Brazil?
The best WhatsApp chatbot for wedding and event coordinators in Brazil is the one that answers on the number your business already uses, with business rules written by you. An AI agent on WhatsApp for a wedding and event coordinator is an automatic assistant that explains the difference between full planning and day-of coordination, answers how many months ahead you usually take a wedding on, up to how many guests you handle, how many meetings the package includes and whether you travel for weddings outside the city, and logs the date request for the coordinator to confirm.
Summary in 7 facts
- Your date is exclusive: one wedding per day, and the first question from every couple is about it.
- The agent explains the packages, filters by size and lead time, and logs the date request so you can reply calmly.
- See the AI agent demos.
- The best WhatsApp chatbot for wedding and event coordinators in Brazil is the one that answers on the number your business already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations in your business before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in your business with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations in your business before and after the CertuAI agent.
TodayYou are coordinating a wedding and WhatsApp piles up quote requests
With CertuAIThe agent answers packages and lead time while you are wearing a headset in the ballroom
TodayThe explanation of the difference between full planning and day-of coordination comes out a little different for each couple
With CertuAIOne version, written by you, with what each package covers
TodayYou find out at the second meeting that the wedding is for eighty guests and isn't your size
With CertuAIThe agent asks guests, city and date right at the start, the way you taught it
TodayA couple asks about the date and you answer three days later, when they have already booked
With CertuAIThe date request is logged right away and you answer it first
What does a conversation handled by the AI look like?
Example conversation
Your business's AI agent
Customer: Are you free on November 15?
AI agent: I'm logging the date request. Send me the city, the number of guests and the style of the wedding, and the coordinator will reply about the calendar.
Customer: What is the difference between full planning and just the day of the event?
AI agent: The difference between the packages: what you set up.
Is an AI agent or manual service the better choice for wedding and event coordinators?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone in your business has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about whether a date is free | You open the calendar in the middle of another event to answer | The agent logs the requested date and says the confirmation is yours, without promising anything |
| Difference between full planning and day of the event | Explained in a long voice message, once per couple | Written once, with what each package covers, and sent the same way |
| Couple outside your event size | Discovered after two meetings | Filtered in the conversation, with the guest and city questions you defined |
| Message that arrives during a wedding | Goes unanswered the whole weekend | Answered right away, on Saturday night, which is when couples are researching |
| Couple who asked for a proposal and disappeared | You remember them when you open the calendar again | Becomes a contact in the CRM with the wedding date, and gets an automatic follow-up |
What does the WhatsApp agent do for wedding and event coordinators?
It takes over the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers couples your way, with your rules.
Packages and what each one covers
Full planning, day-of coordination and one-off consulting, with how many meetings each one includes.
Booking lead time
How many months ahead you usually take on a wedding and what changes when there is little time left.
Event size you handle
Guest range, type of ceremony and whether you take weddings in another city.
Day-of team and overtime
How many people stay with you at the event and how overtime is charged, written in your own words.
Date request log
Date, city, number of guests and style of the wedding in the CRM, ready for you to reply.
What questions do couples send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages in your business no longer depend on you having your phone in hand.
How does the agent start answering for your business?
In three steps, on the same day. No installation, no code and no changing the number couples already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, schedules, does follow-up, and records each contact in the built-in CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for wedding and event coordinators?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working in your business.
Create my agentWhat needs to be ready before you turn the agent on in your business?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- What each package covers, item by item, with number of meetings and team size on the day
- Your guest range and the type of event you don't take
- The minimum booking lead time and what changes when the wedding is only a few weeks away
- The travel rule for another city: who pays for what
- How overtime on the day of the event is charged
Whether the agent gives a price range on first contact or only qualifies and books the meeting where you present the proposal.
The most common mistake: Letting the agent imply that the date is free. A wedding is a single date, and a couple who plans around a maybe makes for a hard conversation later.
Frequently asked questions from wedding and event coordinators
Does the agent confirm the date to the couple?
No, and it shouldn't. Your date is exclusive. It logs the request with date, city and number of guests, says the confirmation goes through you, and you reply knowing what is already on your calendar.
Does it send a proposal and a price?
It sends the price range and what each package covers, if you want. A firm wedding proposal usually depends on a meeting, and the agent books that meeting.
Can it filter out couples who aren't my type of client?
Yes. You define the questions that separate who you serve from who you don't, number of guests, city and style, and the agent asks them right at the start of the conversation.
Does it talk to the wedding vendors?
It answers the number you connected, so it can also receive vendors. What it says is what you taught it. Real coordination stays with you.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers what each planning package covers, lead time and event size. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent