Answers customers, sells and gives you your time back
A WhatsApp chatbot for event agencies in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone looking for an event agency already has a date in mind and a short deadline. The agent checks the calendar, asks about the number of guests, city and budget, books the meeting and keeps the event open until the decision.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for event agencies in Brazil?
The best WhatsApp chatbot for event agencies in Brazil is the one that answers on the number the agency already uses, with the business rules written by you. An AI agent on WhatsApp for an event agency is CertuAI's automatic attendant. It receives the request, asks about the type of event, date, number of guests, city and budget range, checks the date against the calendar you maintain, books the presentation meeting and explains how the deposit works.
Summary in 7 facts
- Someone looking for an event agency already has a date in mind and a short deadline.
- The agent checks the calendar, asks about the number of guests, city and budget, books the meeting and keeps the event open until the decision.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for event agencies in Brazil is the one that answers on the number the agency already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the agency before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the agency with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the agency before and after the CertuAI agent.
TodayA company asks whether the December date is free and waits two days for the answer
With CertuAIThe agent checks the calendar and answers right away
TodayTwo customers leave the conversation thinking they have held the same date
With CertuAIThe agent logs the interest and the date confirmation still comes from you
TodayProposal put together blind because nobody asked about guests or budget
With CertuAIGuests, city and budget range written down before the proposal begins
TodayA customer assumes catering and sound are included and finds out in the meeting that they are not
With CertuAIThe scope goes out in writing in the first conversation, with what is contracted separately
What does a conversation handled by the AI look like?
Example conversation
Agency AI agent
Customer: Is December twelfth still free?
AI agent: On the calendar, the date is what you set up. I'll note your interest, and the date confirmation stays with the agency.
Customer: Do you do company parties for one hundred and fifty people?
AI agent: Send me the city, the format and the budget range.
Is an AI agent or manual customer service worth more for event agencies?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the agency has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Checking an available date | Depends on someone opening the calendar and answering, sometimes days later | Answered right away, with the calendar you maintain |
| Date held without confirmation | Two customers think they have the same date reserved | The agent logs the interest and the confirmation stays yours |
| Basic event details | Arrive bit by bit, over several days of messages | Type, date, guests, city and budget collected in one conversation |
| Scope of what the agency handles | Explained case by case, and the customer assumes catering is included | Answered with what is included, what is contracted separately and how the deposit works |
| Request outside the size the agency serves | Takes up a meeting to find out | Identified in the conversation, with a polite reply |
What does the WhatsApp agent do for event agencies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Date check against the calendar
The agent checks the calendar you maintain and answers whether the date is free.
Logging interest without locking the date
It notes the customer's intent and leaves the date confirmation to you, so no one promises it twice.
Event qualification
Type, number of guests, city, format and budget range, all in writing.
Scope and deposit
What the agency handles, what is contracted separately and how the deposit works, the way you write it.
Presentation meeting
Times you opened up, offered after the date and the size are clear.
What questions do clients send on WhatsApp?
They are always the same ones, and the agent answers each of them on its own. These everyday agency messages no longer depend on you having your phone in hand.
How does the agent start answering at the agency?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for event agencies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp, and see it working at the agency.
Create my agentWhat needs to be ready before turning the agent on at the agency?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The calendar of dates already committed, and who keeps it up to date
- The types and sizes of event the agency serves, and the ones it does not take
- What falls within the agency's scope and what the customer contracts separately
- The deposit rule: percentage, when it is charged and what happens on cancellation
- The cities the agency serves and what changes for an event outside its base
- The budget range above which it is worth booking a presentation meeting
Whether the agent can provisionally hold a date on the calendar or whether it only logs the interest and you confirm.
The most common mistake: Letting the agent confirm a date without an up-to-date calendar behind it. A date is the one resource the agency has in a single quantity, and the same Friday promised to two customers undoes an already signed contract. Read how to fix this.
Frequently asked questions from event agencies
Does the agent organize the event?
No. It handles customer service: date check, qualification, booking and organizing the history. Event production stays with your team.
Can it reserve the date on its own?
By default it logs the interest and leaves the confirmation to you. An event date is a one-of-a-kind resource, and promising the same Friday twice undoes a contract that was already closed.
Does it explain what is included and what is extra?
Yes, with the text you write. It is the difference between a productive meeting and an hour spent undoing the assumption that catering was in the package.
Can it answer at night and on weekends?
Yes, and that is when many people research events. It answers right away, every day, with the calendar you maintain.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Checks the date against the calendar, gathers the number of guests, city and budget and books the presentation meeting, with each event open as a deal in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent