The 5 steps to customer service that closes deals
Five steps, in this order: reply in minutes, not hours; have your price answer ready and written down; ask one thing before quoting; set the next step with a date and time; and follow up with people who went quiet, three times with space between them. Each step only starts once the previous one has become routine, and each one comes with what to do today, using the WhatsApp you already have.
Build your agent and watch it answer with your own business information.
Build my agent for free Building it is free, no signup and no card.Why does the order matter?
The steps look independent and they aren't. Following up with people who went quiet doesn't help while you take three hours to answer the first message: you just show up late twice.
Do I need any tool?
No. The method works by hand, with the app you already use. It's also exactly the behavior a CertuAI agent carries out on its own, 24 hours a day.
Frequently asked questions
- How long does it take to see a difference?
- Step 1 changes the conversation the same day. The other four take a few weeks to become habits.
- Can I skip to step 5?
- You can, but it doesn't work. Without step 1 done, following up with people who went quiet just repeats the delay.
