All your customer service channels on one platform
CertuAI brings the channels your customers use to reach you into a single inbox. The same Brain answers on all of them, so the reply doesn't change tone or price depending on the channel, and every conversation becomes the same CRM record no matter where it started.
Build your agent and watch it answer with your own business information.
Build my agent for free Building it is free, no signup and no card.Why bring the channels together in one place?
A customer who messages you on Instagram and then on WhatsApp usually turns into two separate conversations, with two different answers and neither one aware of the other. In a single inbox, it's the same conversation and the same history.
Does the agent answer the same way on every channel?
Yes. There is only one Brain: the business's services, prices, hours and rules live in one place and apply to every channel. Fixing a piece of information fixes it everywhere at once.
Frequently asked questions
- Do I need to set up each channel separately?
- Each channel is connected once. The content the agent uses to answer is the same Brain, so you don't rewrite anything per channel.
- Do conversations from different channels become different records?
- No. The same contact appears once in the CRM, with the history of every channel they used.
