All your customer service channels on one platform
CertuAI brings WhatsApp, Instagram Direct and Messenger into a single inbox. The same Brain answers on all three, so the reply doesn't change tone or price depending on the channel. On WhatsApp the agent also books appointments and opens the contact in the CRM.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in and a 30-day money-back guarantee. Create my agent
Build your agent and watch it answer with your own business information.
Build my agent for free Building it is free, no signup and no card.Summary in 7 facts
- CertuAI brings WhatsApp, Instagram Direct and Messenger into a single inbox.
- The same Brain answers on all three, so the reply doesn't change tone or price depending on the channel.
- On WhatsApp the agent also books appointments and opens the contact in the CRM.
- Build your agent and watch it answer with your own business information.
- A customer who messages you on Instagram and then on WhatsApp usually turns into two separate conversations, with two different answers and neither one aware of the other.
- In a single inbox, both conversations sit in the same place and the same Brain answers them.
- There is only one Brain: the business's services, prices, hours and rules live in one place and apply to every channel.
Why bring the channels together in one place?
A customer who messages you on Instagram and then on WhatsApp usually turns into two separate conversations, with two different answers and neither one aware of the other. In a single inbox, both conversations sit in the same place and the same Brain answers them.
Does the agent answer the same way on every channel?
Yes. There is only one Brain: the business's services, prices, hours and rules live in one place and apply to every channel. Fixing a piece of information fixes it everywhere at once.
Frequently asked questions
- Do I need to set up each channel separately?
- Each channel is connected once. The content the agent uses to answer is the same Brain, so you don't rewrite anything per channel.
- Do conversations from different channels end up in different places?
- No. Conversations from WhatsApp, Instagram and Messenger appear in the same inbox. The CRM contact is opened by WhatsApp conversations.
In short
CertuAI brings WhatsApp, Instagram Direct and Messenger into a single inbox. The same Brain answers on all three, so the reply doesn't change tone or price depending on the channel. On WhatsApp the agent also books appointments and opens the contact in the CRM.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in and a 30-day money-back guarantee. Create my agent
