AI that answers the phone: what it is and how it differs from a phone menu
CertuAI does not currently sell phone answering. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM. This page explains what an AI phone agent is: it answers a business phone with artificial intelligence, the caller talks normally without pressing keys, and the agent understands the reason for the call, answers what it knows about the business, and forwards the rest. The contact and the topic are saved, which a normal phone menu does not do.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
Conecte o WhatsApp e a IA aprende com as suas conversas: preços, horários e o seu jeito de responder.
Conectar meu WhatsApp Você revisa e aprova antes de a IA atender alguém.Summary in 7 facts
- CertuAI does not currently sell phone answering.
- What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM.
- The contact and the topic are saved, which a normal phone menu does not do.
- A phone menu routes the call and needs someone to answer on the other end.
- Yes, when the topic goes beyond what the agent knows or when the person asks.
- The call record stays in the CRM, so whoever takes over already knows what was discussed.
- CertuAI does not currently sell phone answering, and no plan includes a phone line.
How is it different from a phone menu?
A phone menu routes the call and needs someone to answer on the other end. If no one answers, the call drops. The AI Agent answers: it handles questions, gives hours, books appointments when it makes sense, and only forwards when the topic goes beyond what it knows.
And the caller speaks instead of navigating a menu of keys.
Does the call ever reach a human?
Yes, when the topic goes beyond what the agent knows or when the person asks. The call record stays in the CRM, so whoever takes over already knows what was discussed.
What does CertuAI sell today?
CertuAI does not currently sell phone answering, and no plan includes a phone line. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM. See the plans on the Pricing page.
Frequently asked questions
- Does the caller need to press buttons?
- No. They speak naturally and the agent understands why they are calling.
- Does CertuAI sell phone answering?
- Not at the moment. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM.
- Can the call be transferred to a human?
- Yes, when the topic goes beyond what the agent knows or when the person asks for it.
- Is each call logged?
- Yes. The contact and the topic go straight to the CRM.
In short
CertuAI does not currently sell phone answering. What is for sale is customer service on WhatsApp, Instagram and Messenger, with a CRM. This page explains what an AI phone agent is: it answers a business phone with artificial intelligence, the caller talks normally without pressing keys, and the agent understands the reason for the call, answers what it knows about the business, and forwards the rest.
About CertuAI: CertuAI is the AI that answers a small business's WhatsApp, Instagram and Messenger 24/7, with a built-in CRM, and is a Tech Provider on Meta's WhatsApp Business Platform. Paid plans start at US$ 75 a month, with no lock-in. Create my agent
