Answers customers, sells and gives you your time back
WhatsApp chatbot for acupuncturists: how it works and what it costs
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
People who have never had acupuncture ask the same thing before booking. The agent answers the first-contact questions, gives the price and books the session, without pulling you out of the room with a patient lying down.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for acupuncturists in Brazil?
The best WhatsApp chatbot for acupuncturists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for acupuncturists is CertuAI's automatic assistant. It answers questions from people who have never had acupuncture, gives the session price and length, records the reason for the contact, books free slots and offers the next session to people in ongoing treatment, without interrupting your sessions.
Summary in 7 facts
- People who have never had acupuncture ask the same thing before booking.
- The agent answers the first-contact questions, gives the price and books the session, without pulling you out of the room with a patient lying down.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for acupuncturists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
- If the front desk works during that time, this is the part that waits until someone is back.
- What changes is who answers first: the message no longer waits for you and is answered right away.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayThe same question about the needle answered in audio, three times a day
With CertuAIThe agent answers in your words, without interrupting the session
TodayAn interested person asks the price at night and never comes back
With CertuAIAn answer right away, with a time slot offered next
TodayA patient leaves the session without booking the next one
With CertuAIThe agent offers the next time slot and records it in the schedule
TodayYou pick up the phone in the middle of a session and break the mood in the room
With CertuAIWhatsApp answers on its own while the session goes on
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: How much is a single session, and do you offer packages?
AI agent: A single session is your price. The package, and what changes with cupping or auricular therapy, is here: what you registered.
AI agent: Can you tell me the reason for your contact? It gets noted before the visit.
Is an AI agent or manual service the better choice for acupuncturists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Questions from people who have never had acupuncture | Answered one by one, by audio, between sessions | Answered right away, with the text you wrote |
| Session price and length | Asked several times a day | Answered automatically, even in the middle of the night |
| Session booking | Booked in a rush between one patient and the next | Booked in the conversation, in the free slots of your schedule |
| Session sequence | The patient forgets to book the next one and the schedule empties out | The agent already offers the next time slot at the end of the conversation |
What does the WhatsApp agent do for acupuncturists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
The questions from people who have never done it
Whether the needle hurts, whether it is disposable, how long it stays in and whether you can drive afterward. They are always the same, and the agent answers in your words at any hour.
Price of a single session and of the package
Session, package and follow-up at the prices you set, and what changes when the visit includes cupping, auricular therapy or moxibustion.
Recording the reason for the contact
Lower back pain, anxiety, migraine or insomnia are noted before you open the conversation, not discovered in the middle of the session.
Next session offered right away
People who have acupuncture in a series often leave without booking the next one. The agent offers the time slot inside the conversation, and the sequence is not lost.
Cases you want to evaluate first
Pregnancy, anticoagulant use, a pacemaker and other situations are taken out of automatic booking by the rule you wrote.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for acupuncturists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price of a single session, of the package and of the follow-up, and what is included: cupping, auricular therapy, moxibustion or electroacupuncture
- The real length of the session, counting the time the patient lies down
- The list of situations you want to evaluate before booking, such as pregnancy, anticoagulants and a pacemaker
- The written answers to first-timer questions: needle, sterilization, sensation and what to do afterward
- The interval between sessions that you work with for each type of treatment plan
- Whether you accept health insurance, work by reimbursement or see only private patients
Whether the agent books the first session directly or every new patient goes through a conversation with you first.
The most common mistake: Leaving first-timer questions without a written answer and expecting the agent to improvise. They are questions about needles and safety, and a vague answer makes the person give up before asking the price. Read how to fix this.
Frequently asked questions from acupuncturists
Does the agent say whether acupuncture solves the person's problem?
No. It tells people what you treat, the price and the time slots. Evaluating the case and talking about indication is still you, during the visit.
Can it tell who needs an evaluation first?
Yes, by the list you write. Pregnancy, anticoagulant use and a pacemaker, for example, can be taken out of automatic booking and sent straight to you.
Does it answer even while I am with a patient on the table?
It does, and that is the main point here. The phone stops ringing in the middle of the session, and you read the conversations when you finish.
Does it remind the patient to book the next session?
It offers the next time slot right in the conversation and reaches out again at the interval you set for people doing a series.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers questions from people who have never had acupuncture, gives the price and length and offers the next session. The reason for the contact is saved in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent