Answers customers, sells and gives you your time back
A WhatsApp chatbot for osteopaths in Brazil that answers on its own
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The first question is almost never the price: it is what osteopathy does and how it differs from other therapies. The agent explains in your words and books the evaluation right away.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for osteopaths in Brazil?
The best WhatsApp chatbot for osteopaths in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for osteopaths is CertuAI's automatic assistant. It explains what osteopathy treats and what sets it apart from other manual therapies, separates the schedule for babies, pregnant women and adults, gives the price and length of the evaluation, offers the follow-up in the same conversation and fills time slots that opened up.
Summary in 7 facts
- The first question is almost never the price: it is what osteopathy does and how it differs from other therapies.
- The agent explains in your words and books the evaluation right away.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for osteopaths in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
- If the front desk works during that time, this is the part that waits until someone is back.
- What changes is who answers first: the message no longer waits for you and is answered right away.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayA mother asks whether you see babies and waits all afternoon for an answer
With CertuAIThe agent answers right away and offers a time slot on the right schedule
TodayYou explain the difference between osteopathy and chiropractic every week, in audio
With CertuAIThe agent explains in your words, without stopping your sessions
TodayA first-session patient does not book the follow-up and disappears
With CertuAIThe agent offers the follow-up before the conversation ends
TodayA last-minute open slot stays empty
With CertuAIThe agent offers the free slot to whoever is waiting
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: How much is the evaluation, and does it already include treatment on the same day?
AI agent: The evaluation is your price, and I will explain what it includes: what you registered.
Customer: How long after the first session do I come back?
AI agent: The follow-up falls within the practice's interval. Here are the options: your free time slots.
Is an AI agent or manual service the better choice for osteopaths?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about the difference between osteopathy and other therapies | Explained by you in almost every first contact | Explained your way, always with the same clarity |
| Care for babies and children | A mother asks and waits hours for an answer | Answered right away, with the right schedule for that profile |
| Session price and length | Repeated dozens of times a week | Answered automatically, at any hour |
| Follow-up after the first session | Depends on the patient remembering to write | The agent offers the follow-up time slot in the same conversation |
What does the WhatsApp agent do for osteopaths?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Explanation of what osteopathy treats
The first question is almost never price, it is what osteopathy does. The agent answers with your text, without speaking on behalf of other manual therapies.
Schedule separated by profile
A baby with colic, a pregnant woman, an adult in pain and an athlete need different session lengths and room preparation. The agent asks for the profile before showing a time slot.
Price of the evaluation, the session and the follow-up
The first visit is usually longer and more expensive. The agent separates the prices and explains whether the evaluation already includes treatment on the same day.
Follow-up offered before the conversation ends
Many patients leave the first session without booking the next one. The agent offers the time slot right there, within the interval you work with.
Filling a slot that opened up
A last-minute cancellation? The agent offers the slot to whoever was waiting, in the order you define, instead of the hour sitting empty.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for osteopaths?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The profiles you treat and the real length of each: baby, child, pregnant woman, adult in pain and athlete
- The price of the evaluation, the session and the follow-up, and whether the first visit already includes treatment
- The text that describes what osteopathy treats in your practice, without comparing it with other therapies
- Whether you require a doctor's referral or medical report before booking, and in which cases
- The interval until the follow-up that you usually work with for each profile
- The order of who receives the offer when a slot opens up at the last minute
Whether the agent automatically offers the open slot to the waiting list or whether that offer goes through you first.
The most common mistake: Turning the agent on without a written waiting list. When someone cancels at the last minute it has no one to offer the slot to, and a slot that could be filled in minutes stays empty until the end of the day. Read how to fix this.
Frequently asked questions from osteopaths
Does the agent evaluate the patient's case?
No. It explains what you treat, gives prices and books. The evaluation is always yours, in the practice, with the patient on the table.
Does it compare osteopathy with other manual therapies?
It repeats only what you wrote about your own work. It does not speak for chiropractic or physical therapy, because describing other people's work is not its role.
Can I have one schedule only for babies and another for adults?
Yes, and it makes a real difference. Baby sessions have their own length and preparation, so the agent asks for the profile before offering any time slot.
Can it fill a slot that opened up at the last minute?
It offers the slot to whoever was waiting, in the order you define. An empty hour in the middle of the afternoon is the most expensive hole in the day.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains what osteopathy treats, separates the baby and adult schedules and offers the slot that opened up. Every patient becomes a contact with history in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent