Answers customers, sells and gives you your time back
A WhatsApp chatbot for chiropractors in Brazil that answers on its own
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone with back pain asks about price and time before deciding. The agent answers right away, explains what the first evaluation is like and books it while you are working at the table.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for chiropractors in Brazil?
The best WhatsApp chatbot for chiropractors in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for chiropractors is CertuAI's automatic assistant. It gives the price of the evaluation and sessions, explains what the first visit is like, answers the questions that keep coming up about the adjustment, books only free slots and calls back people who stopped in the middle of the sequence.
Summary in 7 facts
- Someone with back pain asks about price and time before deciding.
- The agent answers right away, explains what the first evaluation is like and books it while you are working at the table.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for chiropractors in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
- If the front desk works during that time, this is the part that waits until someone is back.
- What changes is who answers first: the message no longer waits for you and is answered right away.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA person with lower back pain asks the price at 9 p.m. and disappears before you reply
With CertuAIThe agent answers right away and offers the nearest time slot
TodayYou explain by audio, again, how the first evaluation works
With CertuAIThe agent explains it your way, without pulling you off the table
TodayA patient disappears after the third session and no one notices
With CertuAIThe agent reminds them of the next time slot and brings them back to the schedule
TodayTwo patients booked in the same slot because of a rushed note
With CertuAIBooking only in free slots, logged in the conversation
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: How much is the first visit with evaluation?
AI agent: The first visit with evaluation is your price. The session and the package have separate prices.
Customer: Can you see me at the end of the day, after work?
AI agent: At the end of the day I have your free time slots.
Is an AI agent or manual service the better choice for chiropractors?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about the evaluation price | Waits until you step out of a session | Answered right away, with the price you set |
| Question about the adjustment | Explained by voice message, several times a week | Answered with the text you wrote, always the same |
| Session booking | Booked between one patient and the next, with a risk of double-booking | Booked in the conversation, only in free slots of your schedule |
| Session sequence in the plan | Patient stops halfway and no one notices | The agent reminds them of the next time slot and makes rescheduling easy |
What does the WhatsApp agent do for chiropractors?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Three separate prices: evaluation, session and package
The first visit usually costs something different from a maintenance session. The agent separates the three and explains what the evaluation includes before the person asks.
What the first visit is like
Length, postural evaluation, what to wear and whether you adjust on the first visit, told the way you wrote it.
The questions that come back every week
Whether the adjustment hurts, what that cracking sound is and whether imaging is needed, answered in your words and without promising results.
A schedule with no double-bookings
The agent books only what is actually free, which solves the rushed note between one patient and the next that puts two people in the same slot.
Winning back whoever stopped at the third session
Dropping out in the middle of the sequence is silent. The CRM shows who stopped and the agent offers a time slot, without nagging.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, schedules, does follow-up, and records each contact in the built-in CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp cost for chiropractors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price of the first visit with evaluation, of a single session, of the package and of the follow-up
- What the first visit includes and how long it lasts, including whether you adjust on that day
- Whether you ask for imaging first and in which cases
- The cases you don't treat and the ones that need medical clearance before booking
- The range of sessions you usually work with, written as a range and never as a fixed number
- The rule for no-shows, lateness and rescheduling, and what happens to the session inside a package
Whether the agent can close a package over WhatsApp or whether every package is only offered after the first evaluation.
The most common mistake: Letting the agent answer how many sessions the case will take. A fixed number said before the evaluation turns into a promise, and the complaint arrives just when the patient is still in the middle of the process. Read how to fix this.
Frequently asked questions from chiropractors
Does the agent say whether chiropractic suits the person's case?
No. It tells people what you treat and books the evaluation. Saying whether a case is indicated depends on the exam and is your decision, during the visit.
Does it say how many sessions will be needed?
Only if you write it, and the safest way is to write it as a range. The number varies by person, and a fixed figure turns into a complaint in the fourth week.
Can you sell session packages over WhatsApp?
The agent gives the packages and prices you define and sends the payment method you already use, such as PIX (Brazil's instant payment) or a link. The money goes straight to your account.
Does it avoid two patients booked in the same slot?
Yes, because it only offers what is free in the connected calendar. The rushed note between one appointment and the next is exactly where the clash happens.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Gives the price of the evaluation and the package, books only free slots and calls back whoever stopped at the third session. Everything is logged in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent