Answers customers, sells and gives you your time back
A WhatsApp chatbot for architects in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Explaining how an architecture project works takes an hour per prospect. The agent has that whole conversation: scope, stages, investment range, and a booked meeting.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for architects in Brazil?
The best WhatsApp chatbot for architects in Brazil is the one that answers on the number the firm already uses, with business rules written by you. An AI WhatsApp agent for architects is CertuAI's automatic attendant. It handles the one-hour conversation every prospect requires: property type, square footage, whether it is a renovation or new construction, timeline, and city. It explains the project stages and what is included your way, and books the briefing only with people who make sense for you.
Summary in 7 facts
- Explaining how an architecture project works takes an hour per prospect.
- The agent has that whole conversation: scope, stages, investment range, and a booked meeting.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for architects in Brazil is the one that answers on the number the firm already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the firm before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the firm with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the firm before and after the CertuAI agent.
TodayA prospect asks "how much does a project cost?" and the conversation dies there
With CertuAIThe agent understands the type of work, explains its stages, and books the briefing meeting
TodayHours spent explaining the difference between design and construction supervision
With CertuAIYour process explained on its own, always the same way
TodayMixed leads: small renovation, big build, just curious
With CertuAIScreening by type, size, and timeline of the project, and you prioritize what matters
TodayClient with a job in progress sends a question at 10 pm
With CertuAIThe agent welcomes them, records it, and organizes it for your response hours
What does a conversation handled by the AI look like?
Example conversation
The firm's AI agent
Customer: Do you design apartment renovations?
AI agent: We do. Tell me the property type, square footage, timeline, and city. It reaches the firm organized for evaluation.
Customer: How does the process work? How long does it take?
AI agent: The process works like this: what you registered. The first meeting can be in person or by video, and I have your open time slots.
Is an AI agent or manual customer service worth more for architects?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the firm has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Explaining how a project works | An hour per prospect, and most do not close | The agent explains scope, stages, and timelines your way, without taking your time |
| Prospect outside your range | Only found out after the briefing meeting | Square footage, scope, and investment range collected before booking |
| Question about project price | Answered with a loose number that scares or misleads | Explained the way you charge, tied to the project scope |
| Client with a job in progress | Sends a question at any hour to your phone | Question recorded and organized, with a standard answer for whatever recurs |
| Proposal sent | Gets no reply and no one follows up | Automatic follow-up after a few days |
| Service in another city | Each person asks and the answer varies | Service rule answered the same way every time |
What does the WhatsApp agent do for architects?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Project screening
Property type, square footage, renovation or construction, timeline, and city. It reaches you organized for you to evaluate.
Explanation of your process
Project stages, what is included, typical timelines, and how you charge, your way.
Briefing scheduling
First meeting booked with real time slots, in person or by video.
Support for clients during construction
Questions recorded and organized, with a standard answer for whatever recurs.
Proposal follow-up
A proposal that was sent receives an automatic follow-up after a few days.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday firm messages no longer depend on you having your phone in hand.
How does the agent start answering at the firm?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI WhatsApp agent cost for architects?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at the firm.
Create my agentFrequently asked questions from architects
Project pricing depends on a lot of things. How does the agent answer?
It explains exactly that: it collects the variables, presents how you charge (per m², per scope), and turns the question into a meeting.
Does it receive floor plans and photos?
Yes. Files and photos arrive organized together with the project screening.
Can I keep my premium positioning?
Yes. The tone is yours: sober, technical, or welcoming. An immediate response reinforces professionalism, not the opposite.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
The question about how much a project costs becomes a booked meeting: the agent collects area, scope, and timeline, and records everything in the CRM by billing stage.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent