Answers customers, sells and gives you your time back
WhatsApp chatbot for woodworking shops in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
You don't answer WhatsApp at the planer. The agent screens the project, books the measuring visit and keeps the customer informed about production without you leaving the workbench.
See the AI agent demos.
What is the best WhatsApp chatbot for woodworking shops in Brazil?
The best WhatsApp chatbot for woodworking shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you. An AI agent on WhatsApp for a woodworking shop is CertuAI's automatic assistant, connected to the number the shop already uses. It takes the custom furniture request with room, approximate measurements, material and a reference photo, books the measuring visit and reports which production stage the project is in, without pulling anyone off the workbench.
Summary in 7 facts
- The agent screens the project, books the measuring visit and keeps the customer informed about production without you leaving the workbench.
- See the AI agent demos.
- The best WhatsApp chatbot for woodworking shops in Brazil is the one that answers on the number the shop already uses, with business rules written by you.
- An AI agent on WhatsApp for a woodworking shop is CertuAI's automatic assistant, connected to the number the shop already uses.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday woodworking shop situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at a woodworking shop with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday woodworking shop situations before and after the CertuAI agent.
Today"How much is a custom cabinet?" with no measurement or reference
With CertuAIRoom, approximate measurements and references collected before they reach you
TodayCustomer asks about the furniture every week during production
With CertuAIStages answered on their own: design, cutting, assembly, delivery
TodayMeasuring visit agreed from memory
With CertuAIMeasuring visits booked with address and time window
TodayDetailed quote sent and the customer disappears
With CertuAIAutomatic follow-up reopens the negotiation
What does a conversation handled by the AI look like?
Example conversation
Woodworking shop AI agent
Customer: How much is a custom wardrobe?
AI agent: To quote it, send me the approximate measurements, the material, a reference photo and the deadline you want.
Customer: Do you come to the apartment to measure?
AI agent: Yes, the measuring visit is booked right here. I have your open slots.
Which is better for woodworking shops: an AI agent or manual customer service?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the woodworking shop has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| "How much is a custom cabinet?" | Messages back and forth for days until you have the room, measurements and reference | Project arrives organized: room, measurements, material and reference photo |
| Measuring visit | Agreed from memory, forgotten or missed | Booked in the conversation, with address and time window |
| Customer following production | Asks every week and someone leaves the workbench to answer | Design, cutting, assembly and delivery answered on their own |
| Questions about materials and lead times | MDF, colors and hardware explained from scratch for every customer | Your standardized answers, with the portfolio sent in the conversation |
| Detailed quote with no reply | Hours of work in the quote and the customer disappears in silence | Automatic follow-up reopens the negotiation days later |
What does the WhatsApp agent do for woodworking shops?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Project screening
Room, approximate measurements, material, reference photo, desired deadline. It arrives organized and ready to quote.
Measuring visit booking
Technical visit booked in the conversation, by region and availability.
Production status
The customer follows the stages without interrupting the workshop.
Explaining materials and lead times
MDF, colors, hardware, typical production time: your standardized answers.
Quote follow-up
A proposal with no reply gets a polite follow-up days later.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday woodworking shop messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the woodworking shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for woodworking shops?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your woodworking shop.
Create my agentWoodworking shop FAQ
Custom work has no fixed price. How does the agent quote?
It doesn't guess: it collects the project information, explains your price range by room if you want, and books the measuring visit.
Does it show photos of past work?
Yes. You build a portfolio and the agent sends the kind of work the customer is looking for.
Production is running late. Does the agent let people know?
You update the deadline and it tells the customer with the message you approve.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Custom-built furniture starts with a measurement and a reference. CertuAI collects that on WhatsApp, books the measuring visit and tracks each production stage in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent