Answers customers, sells and gives you your time back
A WhatsApp chatbot for artesian well companies in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A well can't be quoted over the phone: it depends on the land, the depth and how the water will be used. The agent finds out the city, the size of the area and what the water is for, explains how the permit works and books the technical study.
See the AI agent demos.
What is the best WhatsApp chatbot for artesian well companies in Brazil?
The best WhatsApp chatbot for artesian well companies in Brazil is the one that answers on the number the drilling company already uses, with the business rules written by you. An AI agent on WhatsApp for an artesian well company is CertuAI's automatic assistant. It asks the city, the size of the land, the intended use of the water and whether the drilling rig has access, repeats the text the company wrote about the water-use permit and analysis, and books the technical study without promising flow rate or depth over the conversation.
Summary in 7 facts
- A well can't be quoted over the phone: it depends on the land, the depth and how the water will be used.
- The agent finds out the city, the size of the area and what the water is for, explains how the permit works and books the technical study.
- See the AI agent demos.
- The best WhatsApp chatbot for artesian well companies in Brazil is the one that answers on the number the drilling company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- Here are four everyday situations at a drilling company before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in a drilling company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. Here are four everyday situations at a drilling company before and after the CertuAI agent.
TodayA customer asks how much a well costs and gets a guess that doesn't hold up later
With CertuAIThe agent gives the per-meter range and explains that the depth determines the price
TodayYou drive out to a farm and find the rig can't get through the access
With CertuAIThe agent asks about access, size of the land and water use before booking
TodayA question about the water-use permit is answered a different way by each person on the team
With CertuAIOne explanation, written by you, always the same
TodayA burned-out pump call gets lost among the new well requests
With CertuAISeparated into another path, with the well's history alongside the contact
What does a conversation handled by the AI look like?
Example conversation
Drilling company AI agent
Customer: How much does it cost to drill an artesian well on my farm?
AI agent: Tell me the city, the size of the area, the water use and whether the drilling rig has access. Is there already a well on the site?
AI agent: The price is per meter, in the range of your price. The depth reached determines the final price.
Is an AI agent or manual customer service better for artesian well companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the drilling company has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about how much a well costs | Answered with a guess that changes later | Answered with the per-meter range you set, and the visit booked to close the deal |
| Land qualification | Only happens when someone goes to the site | City, size of the area, water use and access for the rig asked beforehand |
| Question about the permit and water-use license | Explained from scratch in every conversation, with the risk of a different answer | Explained your way, always the same, the way you run the process |
| Maintenance on an existing well | Call gets mixed in with new well requests | Separated into another path, with the customer's history in the CRM |
| Technical study scheduling | Arranged by phone and rescheduled several times | Address, access and time logged, with a reminder for the customer |
What does the WhatsApp agent do for artesian well companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Land qualification
City, size of the area, type of water use, access for the drilling rig and whether there is already a well on the site.
Price range per meter
The range you set, making clear that the depth reached determines the final price.
A single text on the water-use permit and analysis
The process and what each side is responsible for, exactly as your company wrote it.
Technical study scheduling
Address, access, contact and time logged, with a reminder for the customer.
Pump and flow rate call
Burned-out pump, dirty water or falling flow rate, logged separately from a new well request.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at a drilling company no longer depend on you having your phone in hand.
How does the agent start answering customers at the drilling company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for artesian well companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the drilling company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price range per meter drilled, and what comes in addition to it: casing, pump, control panel and piping
- The cities and distances served and what changes in the price with the rig's travel
- What the land needs to have for the machine to get in: width of access, ground surface and distance from the street
- How your company handles the water-use permit, water analysis and registration, and what is left to the customer
- What the company does on an existing well: deepening, cleaning, pump replacement and flow test
Whether the agent books the technical study directly, or a request outside the normal radius waits for you to check the travel first.
The most common mistake: Letting the agent explain the water-use permit on its own. The procedure changes by state and by agency, and the answer needs to be exactly the text your company uses, with the rest passed on to your team. Read how to fix this.
Frequently asked questions from artesian well companies
Does the agent give the price of the well?
It gives the per-meter range you set and explains that the price depends on the depth reached. Closing still comes from the technical study.
Does it explain the water-use permit without making things up?
It answers exactly what you write in the Brain about the process. Anything outside that, it passes on to your team.
Can new wells be separated from maintenance?
Yes. Each path has its own questions, and the maintenance call is linked to the well's history in the CRM.
And someone who just wants to know if there is water on the land?
The agent explains that depth and flow rate only show up in the site study, logs the city and the size of the land and books the visit. No flow rate promise comes out of the conversation.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
A well depends on the land, the depth and how the water will be used. The agent qualifies all of that, explains the permit, books the technical study and logs it in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent