Answers customers, sells and gives you your time back
A WhatsApp chatbot for auto detailing in Brazil that handles customers on its own
What CertuAI measured on WhatsApp at clinics and practices
Across the 17 clinics and practices that serve clients with CertuAI's AI, 28.2% of the 19,259 customer messages arrived outside Monday to Friday, 8am to 6pm (July 30 to September 30, 2026). Half of the AI's answers went out within 14.4 seconds, and 9 in 10 within 21.8 seconds (5,571 answers). 29.9% of conversations started outside business hours, and the busiest hour was 11am.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 28,2% | 19,259 customer messages from 17 clinics and practices |
| Weekend messages | 11,2% | 19,259 customer messages from 17 clinics and practices |
| Conversations that start outside business hours | 29,9% | 3,584 conversations |
| Time until the AI replies (half of the replies) | within 14.4 seconds | 5,571 AI answers |
| Time until the AI replies (9 in 10 replies) | within 21.8 seconds | 5,571 AI answers |
| Hour of the day with the most customer messages | 11h | 19,259 customer messages from 17 clinics and practices |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
You can't quote a ceramic coating on WhatsApp while you're polishing a hood. The agent answers prices by vehicle size, books the service and tells the customer when it's time to pick up the car.
See the AI agent demos and the CRM with auto shop examples.
What is the best WhatsApp chatbot for auto detailing in Brazil?
The best WhatsApp chatbot for auto detailing in Brazil is the one that answers on the number the studio already uses, with business rules written by you. An AI agent on WhatsApp for auto detailing is CertuAI's automatic assistant, connected to the studio's number. It answers the price of polishing, ceramic coating and interior cleaning by vehicle size, asks for photos when a service needs an assessment, books the real time each job takes on the schedule, and contacts the customer when the protection is due for maintenance.
Summary in 7 facts
- You can't quote a ceramic coating on WhatsApp while you're polishing a hood.
- The agent answers prices by vehicle size, books the service and tells the customer when it's time to pick up the car.
- See the AI agent demos and the CRM with auto shop examples.
- The best WhatsApp chatbot for auto detailing in Brazil is the one that answers on the number the studio already uses, with business rules written by you.
- An AI agent on WhatsApp for auto detailing is CertuAI's automatic assistant, connected to the studio's number.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday studio situations before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday studio situations before and after the CertuAI agent.
TodayCeramic coating quote request sitting unanswered since morning
With CertuAIPrices by size and package answered right away, with a date booked
TodayThe studio schedule lives in the owner's head
With CertuAIServices with real execution times, a schedule with no overlaps
TodayCustomer shows up for a car that isn't ready
With CertuAIAutomatic notice when the service is done
TodayPolishing customer disappears and never comes back
With CertuAIThe agent reaches out for protection maintenance at the right time
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: How much is a ceramic coating for an SUV?
AI agent: A ceramic coating for an SUV is your price. Want to book? Each service takes up the right amount of time on the schedule, with no two cars in the same bay.
Customer: Do you have a slot on Saturday?
AI agent: On Saturday I have your open slots. When the car is ready, I'll let you know here.
Which is better for auto detailing: an AI agent or manual customer service?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Ceramic coating quote in the middle of a polish | The request sits unanswered since morning and the customer goes to another studio | Prices by size and package answered right away, with a date offered |
| A service that requires seeing the car | Price quoted blind, and the surprise shows up with the car in the bay | Photos of the current condition requested in the conversation and an in-person assessment booked |
| Fitting services into the schedule | Schedule kept in the owner's head, and two cars end up in the same bay | Each service takes its real execution time, with no overlaps |
| Car handover | Customer arrives early and the service isn't finished yet | Automatic notice on completion, with photos of the result if you want |
| Maintenance of the applied protection | Ceramic coating customer disappears and the recurring revenue is lost | Contacted at the right maintenance window, with the session already offered |
What does the WhatsApp agent do for auto detailing?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Quotes by size and service
Polishing, ceramic coating, interior cleaning, PPF: prices by vehicle size, set by you.
Booking with real time
Each service takes up the right amount of time on the schedule, with no two cars in the same bay.
Car-ready notice
Service finished, customer notified right away, with photos if you want.
Service explanations
Difference between polishing and ceramic coating, durability, care: answered your way.
Periodic maintenance
The agent contacts the customer when the applied protection is due for maintenance.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start serving customers at the studio?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for auto detailing?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in your studio.
Create my agentAuto detailing FAQ
Some services need to see the car. What then?
The agent asks for photos of the car's current condition and books an in-person assessment when the service requires it, instead of quoting blind.
Does it send photos of the result?
You send the photos in the conversation and the agent handles the rest of the delivery messaging.
Can I sell maintenance packages?
Yes. The agent offers the maintenance plan at delivery and books the follow-up sessions.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Polishing, ceramic coating and PPF quoted by vehicle size, a schedule with no two cars in the same bay, and protection maintenance follow-ups already booked in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent