Answers customers, sells and gives you your time back
A WhatsApp chatbot for despachantes (vehicle paperwork agents) in Brazil that leaves no client without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The same questions every day: transfer, licensing, what to bring. The agent answers everything, builds the document list, and notifies the client at each stage of the case.
See the AI agent demos.
What is the best WhatsApp chatbot for despachantes (vehicle paperwork agents) in Brazil?
The best WhatsApp chatbot for despachantes (vehicle paperwork agents) in Brazil is the one that answers on the number the office already uses, with business rules written by you. An AI WhatsApp agent for despachantes is CertuAI's automatic attendant, connected to the number the office already uses. It answers the price and timeline for transfers, licensing, and duplicate documents, sends the document checklist for each service, and notifies the client when the case moves to a new stage.
Summary in 7 facts
- The same questions every day: transfer, licensing, what to bring.
- The agent answers everything, builds the document list, and notifies the client at each stage of the case.
- See the AI agent demos.
- The best WhatsApp chatbot for despachantes (vehicle paperwork agents) in Brazil is the one that answers on the number the office already uses, with business rules written by you.
- An AI WhatsApp agent for despachantes is CertuAI's automatic attendant, connected to the number the office already uses.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the firm before and after the CertuAI agent.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the firm with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the firm before and after the CertuAI agent.
TodayPhone ringing all day with "how much to transfer?"
With CertuAIPrices and documents for each service answered on their own
TodayClient calls three times to ask if the document is ready
With CertuAIAutomatic notice at every change of stage in the case
TodayClient shows up without the notarized signature
With CertuAIComplete checklist sent when booking
TodayLicensing season overwhelms the front counter
With CertuAIThe agent answers the digital queue while the team processes
What does a conversation handled by the AI look like?
Example conversation
The firm's AI agent
Customer: How much does it cost to transfer a car?
AI agent: The transfer costs your price, with a timeline of your timeline.
Customer: What do I need to bring for the transfer?
AI agent: I'll send you the exact list of transfer documents before you leave home.
Is an AI agent or manual customer service worth more for despachantes?
The agent wins on repeated tasks, and the person keeps winning on anything that takes judgment. With manual service, someone at the firm has to stop what they are doing; with the CertuAI agent, the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about transfer price and timeline | The same answer typed dozens of times a day, between one case and the next | Service price list answered right away, always with the same price and timeline |
| Documents the client needs to bring | List dictated over the phone, and the client shows up without the notarized signature | Service checklist sent in writing before the client leaves home |
| "Is my document ready yet?" | Each inquiry interrupts someone at the counter to look up the case | Current stage answered in the conversation, and the notice of a change goes out on its own |
| Licensing season | Counter and phone overwhelmed in peak weeks, client left without an answer | The whole digital queue is answered while the team processes the requests |
| Receiving documents by photo | Photos scattered through the conversation, mixed with other clients' photos | Each document organized by client and service, ready for checking |
What does the WhatsApp agent do for despachantes?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Service price list
Transfer, licensing, first registration, duplicate documents: prices and timelines answered right away.
Document checklist
Each service with its exact list, sent before the client leaves home.
Case status
The client asks and the agent answers with the current stage, and notifies on its own when it changes.
Document intake
Photos of documents arrive organized by client and service.
Licensing reminder
The agent notifies clients when licensing season comes, based on the last digit of the license plate.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday firm messages no longer depend on you having your phone in hand.
How does the agent start answering at the firm?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI WhatsApp agent cost for despachantes?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at the firm.
Create my agentFrequently asked questions from despachantes
Does the agent know the Detran (state vehicle registration department) rules?
It answers with the information you approve, from your state and your practice. No generic answers from the internet.
How does the stage notice work?
You update the case status and the agent tells the client right away, with no one having to call.
Does it receive documents by photo?
Yes, and it organizes them by client. You check everything in one place.
How much does it cost?
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Transfers, licensing, and duplicate documents answered right away, with the document checklist ready and the progress of each case visible in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent