Answers customers, sells and gives you your time back
WhatsApp chatbot for produce distributors in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Restaurant cooks and market buyers send their lists in the early morning and want an answer before opening. The agent answers price list, minimum order and delivery time and logs the order in writing.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for produce distributors in Brazil?
The best WhatsApp chatbot for produce distributors in Brazil is the one that answers on the number the business already uses, with the business rules written by you. A WhatsApp AI agent for a produce distributor is CertuAI's automated assistant for business customers: it sends the weekly price list, gives the minimum order, delivery days and times by region and payment terms, writes down each restaurant's item list and flags what was out of stock that week.
Summary in 7 facts
- Restaurant cooks and market buyers send their lists in the early morning and want an answer before opening.
- The agent answers price list, minimum order and delivery time and logs the order in writing.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for produce distributors in Brazil is the one that answers on the number the business already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at a produce business before and after the Certu Agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in a produce business with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at a produce business before and after the Certu Agent.
TodayThe restaurant's order list arrives at five in the morning and is read at nine
With CertuAIThe agent logs items and quantities on the spot, ready for picking
TodayWeekly price list sent by hand to each buyer who asks
With CertuAIAnswered automatically, always with the version you updated
TodayA new buyer asks about minimum order and delivery time and waits for the salesperson to get back
With CertuAIThe agent answers both and already collects the company's details
TodayA missing item only shows up when the case arrives incomplete at the kitchen
With CertuAIThe agent flags the shortage on the order and offers the substitute you specify
What does a conversation handled by the AI look like?
Example conversation
Produce distributor AI agent
Customer: What time do I need to send the list for it to arrive tomorrow?
AI agent: The list needs to arrive by your cutoff time to make the next-day delivery.
Customer: How much is a case of tomatoes today?
AI agent: A case of tomatoes today is your price, on the weekly price list.
Is an AI agent or manual customer service better for produce distributors?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the produce business has to stop what they are doing; with the Certu Agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Weekly price list | Sent by hand to each buyer, one conversation at a time | Answered right away, with the price list you keep updated |
| Order sent in the early morning | Only read when someone opens their phone in the morning | Logged on the spot, with items and quantities in writing |
| Minimum order and delivery area | Explained again to every new buyer | Answered automatically, with the rule you defined |
| Delivery day and time | Agreed verbally and forgotten in the rush | Provided and logged in the conversation, with the route you set up |
| Item that was out of stock this week | The buyer finds out when the case arrives incomplete | The agent flags the shortage when the order is placed and suggests a substitute |
| Payment terms and invoicing | Negotiated by phone, with no record | The agent answers the standard terms and passes exceptions to your sales team |
What does the WhatsApp agent do for produce distributors?
It takes over the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers buyers your way, with your rules.
Weekly price list by case and by kilo
Here prices change every week. The agent answers with the version you updated, instead of an old file circulating among kitchens.
Early-morning list logged on the spot
The cook sends the order at five in the morning. The agent sends back the items and quantities in writing, ready for picking to open.
Minimum order and delivery area
A rule by amount and by neighborhood, answered without the buyer waiting for the salesperson to get back from the route.
Order cutoff time
The latest time the list can arrive to make the next-day delivery, stated before the buyer assumes something else.
Out-of-stock alert with a substitute
Instead of the case arriving at the kitchen incomplete, the agent flags the shortage when the order is placed and offers the alternative you specify.
What questions do buyers send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday produce business messages no longer depend on you having your phone in hand.
How does the agent start answering customers at a produce business?
In three steps, on the same day. No installation, no code and no changing the number buyers already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does a WhatsApp AI agent cost for produce distributors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at the produce business.
Create my agentWhat needs to be ready before turning on the agent at a produce business?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The weekly price list by case and by kilo, and the day it is updated
- The cutoff time: the latest the list can arrive to make the next day's picking
- The delivery route by region, with the day and time window for each one
- The minimum order amount, and whether it changes by neighborhood
- The week's list of shortages and the substitute you accept offering for each item
- The invoicing terms for business customers (CNPJ, Brazil's company tax ID) and who approves terms different from the standard
Whether the agent confirms the early-morning order as final or logs it and picking only starts after the morning check.
The most common mistake: Not writing down the order cutoff time. The buyer sends the list at six in the morning thinking it will arrive the same day, the agent confirms it, and the truck has already left with the route closed. Read how to fix this.
Frequently asked questions from produce distributors
Does the agent check my inventory and today's price?
No. It answers from the price list and the shortages you update in the Brain. CertuAI does not connect to your inventory system.
Does it work for businesses that sell only to other businesses?
Yes. The scenario here is buyers from restaurants, markets and kitchens, asking for the price list, minimum order, delivery time and terms.
Does CertuAI deliver the cases?
No. CertuAI does nothing physical. The agent answers, quotes, logs the order and organizes the schedule. Delivery stays with your team.
The list arrives at five in the morning. Does it log it right away?
It logs it right away, with items and quantities in writing, and the order already becomes a deal in the CRM. When your team starts the day, picking is ready to go.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Sends the weekly price list, logs the order list that arrives in the early morning and gives the delivery day. Every buyer becomes a contact and a deal in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent