Answers customers, sells and gives you your time back
WhatsApp chatbot for dance studios in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Children's ballet, ballroom dancing, lessons for the couple's wedding: each question is a different kind. The agent answers prices by class, shows times by age group and books the trial class.
Before that, see the AI agent demos and the CRM with gym examples.
What is the best WhatsApp chatbot for dance studios in Brazil?
The best WhatsApp chatbot for dance studios in Brazil is the one that answers on the number the studio already uses, with business rules written by you. An AI agent on WhatsApp for a dance studio is CertuAI's automatic attendant. It answers the monthly fee for each style, shows the schedule by age group, books the trial class in the right class, records the wedding date for people who want to learn the waltz, and sends notices about rehearsals and recitals.
Summary in 7 facts
- Children's ballet, ballroom dancing, lessons for the couple's wedding: each question is a different kind.
- The agent answers prices by class, shows times by age group and books the trial class.
- Before that, see the AI agent demos and the CRM with gym examples.
- The best WhatsApp chatbot for dance studios in Brazil is the one that answers on the number the studio already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- Here are four everyday situations at the studio before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the studio with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the studio before and after the CertuAI agent.
TodayA mother asks the monthly fee for children's ballet at nine at night and gets no reply
With CertuAIThe agent answers right away and already offers the trial lesson
TodaySchedule sent as an out-of-date screenshot
With CertuAIThe agent answers with the schedule you keep
TodayA couple wants lessons for the wedding waltz and the conversation gets lost midweek
With CertuAIWedding date and number of lessons recorded in the conversation
TodayThe same question about the performance uniform repeated in the group all month
With CertuAIAutomatic answer, with what you wrote just once
What does a conversation handled by the AI look like?
Example conversation
Studio AI agent
Customer: How much is the monthly fee for children's ballet?
AI agent: Children's ballet comes to your price. There is also enrollment, costume and recital fee, which I'll send you now.
Customer: We're getting married in three months. Can we learn the waltz by then?
AI agent: Tell me the wedding date and I'll record it and tell you how many lessons still fit before then.
Is an AI agent or manual service the better choice for dance studios?
The agent wins on repetitive tasks, and the person keeps winning on what takes judgment. With manual service someone at the studio has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation when you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Monthly fee by style and class | Answered between one class and the next, many hours later | Answered right away, using the price list you maintain |
| Schedule by age group | Sent as a screenshot, at risk of being out of date | Answered with the up-to-date schedule |
| Trial class | Booked by message and forgotten before the day | Scheduled in the right class and confirmed the day before |
| Mothers' questions about uniforms and performances | Repeated in the group and answered several times a week | Answered automatically, with what you wrote once |
| Lessons to dance at the wedding | Arranged loosely, with no record of the event date | Recorded in the conversation, with date and number of lessons |
What does the WhatsApp agent do for dance studios?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers members your way, with your rules.
Monthly fee and the real cost of the year
Ballet, jazz, ballroom and rhythms, with the monthly fee and also enrollment, costume and recital fee, which is what mothers find out late.
Schedule by age group and level
Children's, teen and adult classes, and what to do when a child is on the border between two ages.
Trial class in the class for the right age
A six-year-old in a class of ten-year-olds doesn't come back. The agent cross-checks age and level before offering the time.
Countdown to the waltz
People looking for lessons for their own wedding arrive with a date set. The agent records the event day and how many lessons still fit before then.
Notices for rehearsal, costumes and recital
Recital season fills WhatsApp with the same question. The agent answers the whole class with what you wrote once.
What questions do members send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday studio messages no longer depend on you having your phone in hand.
How does the agent start answering at the studio?
In three steps, the same day. No installation, no code and no changing the number members already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for dance studios?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the studio?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The schedule by style, age group, level and teacher, with the day and time of each class
- The monthly fee for each style and the price of taking two styles in the same month
- The costs that aren't the monthly fee: enrollment, costume, recital fee and ballet shoes
- The minimum age for each class and what you do when a child is between two age groups
- The wedding lesson package, with number of sessions and the minimum lead time before the date
- The dress rehearsal and recital calendar, which is what generates the most messages from mothers
Whether the agent can place a new student in an already formed class mid-semester or whether that goes through the teacher.
The most common mistake: Letting each teacher keep answering monthly fees and minimum age from their own phone. The agent ends up competing with three different versions, and the mother goes with the one she heard first. Read how to fix this.
Frequently asked questions from dance studios
Does it answer how much the costume and the recital fee cost?
It does, if you write those prices. They are what causes the most surprise mid-year, and having the full cost at first contact prevents dropouts in November.
Does it work for a studio with many teachers and classes?
Yes. You set up the schedule once and the agent becomes the single source for times and prices, instead of each teacher answering from their own phone.
Does it send notices about rehearsals and performances?
Yes. You set the message and the date, and it notifies the students in that class.
A couple with a set date: does it track the deadline until the wedding?
Yes. The event date is saved on the contact, and the agent knows how many weeks remain before offering a package that would no longer fit.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers the monthly fee for each style, shows the schedule by age group and books the trial class. Every open enrollment becomes a deal in the studio's CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent