Answers customers, sells and gives you your time back
WhatsApp chatbot for yoga centers in Brazil that leaves no customer unanswered
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone who has never practiced asks whether they need to be flexible before asking the price. The agent answers both, shows the class schedule and books the trial class at the right level.
Before that, see the AI agent demos and the CRM with gym examples.
What is the best WhatsApp chatbot for yoga centers in Brazil?
The best WhatsApp chatbot for yoga centers in Brazil is the one that answers on the number the center already uses, with business rules written by you. An AI agent on WhatsApp for a yoga center is CertuAI's automatic attendant. It answers monthly fees and drop-in classes, explains the difference between hatha, vinyasa and yin, shows the up-to-date schedule, books the trial class in a session that still has room in the studio, and confirms attendance.
Summary in 7 facts
- Someone who has never practiced asks whether they need to be flexible before asking the price.
- The agent answers both, shows the class schedule and books the trial class at the right level.
- Before that, see the AI agent demos and the CRM with gym examples.
- The best WhatsApp chatbot for yoga centers in Brazil is the one that answers on the number the center already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the center before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the center with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday situations at the center before and after the CertuAI agent.
TodayA prospect asks whether they need to be flexible and gives up without getting an answer
With CertuAIThe agent answers right away, with the explanation you wrote
TodaySchedule sent as an old screenshot, with a class that has already changed
With CertuAIThe agent answers with the current schedule, the way you keep it
TodayTrial class booked and forgotten before it happens
With CertuAIConfirmation the day before, with the option to reschedule in the same conversation
TodayA student disappears mid-month and nobody notices
With CertuAIThe agent sends a follow-up at the interval you choose
What does a conversation handled by the AI look like?
Example conversation
Center's AI agent
Customer: Is there a beginner class in the evening?
AI agent: The evening beginner classes are what you set up. Want to take a trial class? I only offer classes with room left.
Customer: How much is the monthly fee for twice a week?
AI agent: Twice a week comes to your price.
Is an AI agent or manual service the better choice for yoga centers?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. With manual service, someone at the center has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Schedule of times and styles | Sent as a screenshot, sometimes out of date | Answered with the schedule you keep in the Brain |
| Questions from people who have never practiced | Answered between one class and the next, when there's time | Answered right away, in your own words |
| Trial class | Booked by message and forgotten the following week | Scheduled and confirmed the day before |
| Space in the class | Found out only when the room fills up | The agent only offers classes that still have room |
| Student who stopped coming | Disappears without anyone noticing | Gets a message from you at the interval you set |
What does the WhatsApp agent do for yoga centers?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers members your way, with your rules.
Schedule by style, level and time
Hatha, vinyasa, yin and beginner classes, with day, time and teacher, always the version that applies this week.
The answer for people who think they need to be flexible
This is the objection that makes the most people give up before asking the price. The agent answers with your own text, right when it comes up.
Trial class only where there's room for one more mat
Room capacity is what defines availability. The agent only offers classes that still have floor space.
Monthly fee by frequency and drop-in class
Two, three or five times a week cost different amounts. The agent answers the whole price ladder and the price of a single drop-in class.
Notices for retreats, workshops and special classes
The agent notifies the students in the classes you choose, with date, availability and price, without anyone building a broadcast list.
What questions do members send on WhatsApp?
The questions are always the same, and the agent answers each one on its own. These everyday messages at the center no longer depend on you having your phone in hand.
How does the agent start answering at the center?
In three steps, the same day. No installation, no code and no changing the number members already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for yoga centers?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the center?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The full schedule by day, time, style, level and teacher, the version that applies this week
- The mat limit of each room, which defines whether there is still space in the class
- The monthly fee prices by frequency, drop-in class, package and enrollment
- Your answer for people who have never practiced and think they need to be flexible, written your way
- What the center lends and what the student brings: mat, block, strap and bolster
- The trial class rule: which classes it applies to and how many times per person
Whether the agent books the trial class directly or collects the level and you choose the class before confirming.
The most common mistake: Letting the agent book a trial class without checking the room limit. Someone who shows up to try a full class practices squeezed in and doesn't come back, and the students who pay monthly lose space. Read how to fix this.
Frequently asked questions from yoga centers
Does the agent teach classes or guide practice?
No. It handles prices, schedule, enrollment and confirmation. The practice stays with your teachers.
Can I control availability by class?
Yes. You set how many mats fit in each room, and the agent only offers the classes that still have space.
A person says they have an injury. Does it tell them what they can do?
No. It records what they said and passes it to the teacher to choose the class. Adapting the practice is the decision of whoever leads the class.
Does it tell people when the schedule changes?
It always answers with the schedule that is in the Brain, so someone just has to update it when a time is added or removed, and the old screenshot stops circulating.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers monthly fees and the schedule, explains the difference between styles, and books the trial class in a session with room. Every new student becomes a contact in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent