Answers customers, sells and gives you your time back
WhatsApp chatbot for electronic security companies in Brazil that leaves no customer without an answer
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
People who want cameras ask how many fit, whether they can see them on their phone and how much installation costs. The agent answers everything, qualifies the site and books the visit, and also organizes the maintenance contracts you already have.
See the AI agent demos.
What is the best WhatsApp chatbot for electronic security companies in Brazil?
The best WhatsApp chatbot for electronic security companies in Brazil is the one that answers on the number the electronic security company already uses, with the business rules written by you. An AI agent on WhatsApp for an electronic security company is CertuAI's automatic attendant. It separates service calls from contract customers from new quote requests, answers questions about cameras, alarms and access control, qualifies the site's size and number of points, books the technical visit and warns before each contract expires.
Summary in 7 facts
- People who want cameras ask how many fit, whether they can see them on their phone and how much installation costs.
- The agent answers everything, qualifies the site and books the visit, and also organizes the maintenance contracts you already have.
- See the AI agent demos.
- The best WhatsApp chatbot for electronic security companies in Brazil is the one that answers on the number the electronic security company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at an electronic security company before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at an electronic security company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at an electronic security company before and after the CertuAI agent.
TodayA business owner asks for a camera quote and goes with whoever answered first
With CertuAIThe agent answers right away, qualifies the location and books the visit the same day
TodayAn offline camera call comes in by phone and isn't recorded anywhere
With CertuAIRecorded in writing with location and symptom, and forwarded to the technician
TodayA condominium contract expires and nobody remembered to talk to the condo manager
With CertuAIThe agent starts the conversation before the expiration, with the building's history at hand
TodayThe same question about viewing the camera on the phone, ten times a week
With CertuAIAnswered on its own, the right way for the system you install
What does a conversation handled by the AI look like?
Example conversation
AI agent for the electronic security company
Customer: My front camera stopped recording. Will you come take a look?
AI agent: I'm recording the call now. Give me the address and since when it stopped recording.
AI agent: Do you have a contract with us? If so, the call goes straight into the maintenance queue.
Is an AI agent or manual service better for electronic security companies?
The agent wins at repeated tasks, and a person keeps winning at what takes judgment. With manual service, someone at the electronic security company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about how many cameras the site needs | Only answered when a technician has spare time | The agent asks about size, points and type of site and gives the range you set |
| Offline camera call | The customer keeps calling until someone answers | Recorded right away, with location and symptom, and forwarded to the technician |
| Condominium maintenance contract | Renewal remembered when the condo manager asks about it | A rule contacts them a set number of months after closing and records it in the CRM |
| Quote request from a business | Competes with whoever answers first | Answered right away, qualified, and becomes a deal with history |
| Question about viewing the camera on the phone | Explained from scratch, every time | Explained your way, with what your system actually does |
What does the WhatsApp agent do for electronic security companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Separating contract customers from new quotes
A contract customer goes into the maintenance queue, and someone who is just researching comes in as a new deal.
Qualifying the site
House, business or condominium, size, how many points and whether the infrastructure is already run.
Price range for kit and installation
Cameras, alarm, access control and fence: the range you set, with a visit to settle the price.
Camera and alarm service calls
A camera offline, an alarm going off on its own or recording failing, recorded with location and symptom.
Operating questions
Viewing on the phone, days of recording, working without internet and battery backup, answered your way.
What questions do clients send on WhatsApp?
They're always the same, and the agent answers each one on its own. These everyday messages at an electronic security company no longer depend on you having your phone in your hand.
How does the agent start answering customers at an electronic security company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for electronic security companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your electronic security company.
Create my agentWhat needs to be ready before turning on the agent at an electronic security company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The kits you sell, with number of cameras, type of recorder and the installed price range
- What changes between house, business and condominium in number of points, infrastructure and installation price
- The operating questions that always come up: phone access, days of recording, working without internet, battery backup
- The list of customers with contracts, with equipment, expiration date and what the contract covers
- What counts as a warranty call and what is a paid service, with the response time for each
Whether the agent gives the kit range in the conversation or whether every price comes only after the technical visit on site.
The most common mistake: Putting maintenance calls and quote requests in the same queue. A customer with an offline camera and a customer researching prices have different urgency, and without that separation someone who pays for a contract waits behind someone who is just looking. Read how to fix this.
Frequently asked questions from electronic security companies
Does it tell a service call from a contract customer apart from a new quote request?
Yes. The contract contact already comes linked to the customer and the equipment, and their call goes into the maintenance queue. Someone asking for a quote comes in as a new deal, with the qualifying questions.
Does the agent open a technical service ticket?
It records the call with location and symptom and forwards it to your team. The person who goes to the site and fixes it is still the technician.
Does it remind customers about contract renewal?
Yes. You turn on a rule that contacts the customer a set number of months after closing, before the contract expires, with the history at hand.
Does it monitor the cameras?
No. CertuAI doesn't do any field work or image monitoring. The agent handles customer service, quotes, service calls and the schedule.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
People who want cameras ask how many fit and whether they can see them on their phone. The agent answers, qualifies the site, books the visit and keeps the contracts in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent