Answers customers, sells and gives you your time back
WhatsApp chatbot for locksmiths in Brazil (2026)
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone locked out of their home or car calls the first locksmith who answers. The agent answers right away, understands the type of service and already organizes the trip, day or night.
See the AI agent demos.
What is the best WhatsApp chatbot for locksmiths in Brazil?
The best WhatsApp chatbot for locksmiths in Brazil is the one that answers on the number the locksmith already uses, with business rules written by you. An AI agent on WhatsApp for locksmiths is a CertuAI automatic assistant that takes the call at any hour, identifies whether it is a home, car or business, asks the type of lock or key, collects the address and area to calculate travel, and alerts the locksmith according to the on-call rules.
Summary in 7 facts
- Someone locked out of their home or car calls the first locksmith who answers.
- The agent answers right away, understands the type of service and already organizes the trip, day or night.
- See the AI agent demos.
- The best WhatsApp chatbot for locksmiths in Brazil is the one that answers on the number the locksmith already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday locksmith situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes for a locksmith with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday locksmith situations before and after the CertuAI agent.
TodayA customer locked out messages in the middle of the night and you only see it in the morning
With CertuAIThe agent answers right away, understands the urgency and alerts you for immediate service
TodayYou ask everything from scratch: home or car, what type of lock, where it is
With CertuAIThe agent collects the service type, the lock and the address before you leave
TodayA long trip discovered only when you are already in the car
With CertuAIThe agent pulls the address and area at the start of the conversation and you work out the trip
TodayThe same questions all day: do you copy transponder keys, do you open cars
With CertuAIThe agent answers on its own the services you do and the price range you set
What does a conversation handled by the AI look like?
Example conversation
Locksmith AI agent
Customer: I'm locked out of my house, can you come now?
AI agent: I'm alerting the locksmith now. Send me the address and the type of lock.
Customer: Do you work at night? Is there an extra fee?
AI agent: The night fee is your price.
Is an AI agent or manual service better for locksmiths?
The agent wins at tasks that repeat, and the person keeps winning at what takes judgment. With manual service someone at the locksmith has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Urgent call in the middle of the night | Only seen in the morning, when the customer has already called another locksmith | Answered right away and routed according to the on-call schedule you defined |
| Type of service and lock | Asked from scratch on every call, with a stressed customer on the other end | Collected before you leave, so you bring the right tool |
| Address and travel fee | Discovered when you are already in the car on the way | Pulled at the start of the conversation, with the fee range by area |
| Transponder key copy | Depends on you stopping the job to confirm model and year | The agent confirms model and year and tells you whether you handle that case |
| Planned service, like a lock replacement | Competes for space with the urgent calls that come up during the day | Booked at a set time, keeping urgent calls free |
What does the WhatsApp agent do for locksmiths?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Urgent calls
Recognizes who is locked out of their home or car, prioritizes the conversation and alerts you right away, day or night, according to your rules.
Service type and lock
Asks whether it is a home, car or business, what type of lock or key, and whether it is an opening, a replacement or a copy, so you arrive with the right tool.
Address and travel
Collects the address and area at the start, so you can work out the trip and the travel fee before you leave.
Answers about services and prices
Transponder key copies, vehicle opening, rekeying, push-start keys, with the price range you authorize.
Scheduling non-urgent jobs
For lock replacements and planned services, the agent books a set time, keeping urgent calls free.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday locksmith messages no longer depend on you having your phone in hand.
How does the agent start answering for a locksmith?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp for locksmiths cost?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at the locksmith.
Create my agentWhat needs to be ready before turning on the agent for a locksmith?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- What you require before opening: proof of ownership of the property or vehicle and how the customer presents it
- The services you do and the ones you don't, such as transponder keys for newer models
- Areas served and the travel fee by distance band
- On-call hours and the surcharge for nights, weekends and holidays
- Payment methods accepted on the job, including PIX (Brazil's instant payment) at the time of service
Whether the agent alerts you for every urgent call that comes in or only within the on-call windows you configure.
The most common mistake: Letting the agent confirm a vehicle opening without knowing the model and year. A transponder key for a recent car needs equipment that not every shop has, and arriving on site without the right tool costs the whole trip. Read how to fix this.
Locksmith FAQ
Does the agent handle urgent calls at night?
Yes. It answers right away at any hour, recognizes who is locked out and alerts you according to the on-call rules you set.
Does it quote the price of the service?
The range you authorize. Transponder keys and vehicle opening vary by model, so the agent confirms the type first and explains when the final price depends on seeing it on site.
How does it handle travel?
It pulls the address and area at the start of the conversation, so you can work out the trip and state the travel fee before accepting the call.
Does it work for someone who works alone on the road?
It is built for that. While you are with one customer, the agent holds the next one, collects the details and doesn't let the call go cold.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
An after-hours call answered right away, with lock type, address and area already collected so you leave with the right tool, and everything in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent