Answers customers, sells and gives you your time back
WhatsApp chatbot for video production companies in Brazil that never leaves a customer without a reply
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A video request arrives vague and the production company spends days finding out the deadline and budget. The agent asks about format, length, date, city and use of the piece in the first conversation, and hands the team a finished briefing.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for video production companies in Brazil?
The best WhatsApp chatbot for video production companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for a video production company is CertuAI's automatic attendant. It receives the request, asks about format, length, shoot date, city, use of the piece and budget range, explains what changes with crew day rates and travel, books the briefing meeting and keeps the references with the contact.
Summary in 7 facts
- A video request arrives vague and the production company spends days finding out the deadline and budget.
- The agent asks about format, length, date, city and use of the piece in the first conversation, and hands the team a finished briefing.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for video production companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the production company before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the production company with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the production company before and after the CertuAI agent.
TodayA customer asks for a video quote without saying the length, deadline or where the piece will run
With CertuAIThe agent asks all of that in the first conversation and hands over a finished briefing
TodayA price is quoted before anyone asks whether the shoot is in another city
With CertuAICity and travel checked before any number goes out
TodayA request arrives Friday night and is answered Monday, when the customer has already asked another company
With CertuAIThe agent answers right away and holds the interest with a date and format defined
TodayA reference link is lost in the history and the meeting starts without the material
With CertuAIReferences kept with the contact, ready for the briefing
What does a conversation handled by the AI look like?
Example conversation
The production company's AI agent
Customer: How much does a two-minute corporate video cost?
AI agent: Tell me the format, the date, the city, where the piece will run and the budget range. I'll put together the briefing before the meeting.
Customer: How long until delivery after the shoot? How many revisions are included?
AI agent: Editing takes your turnaround time, and the revision rounds are what you set up.
Is an AI agent or manual customer service worth more for video production companies?
The agent wins at repeated tasks, and the person keeps winning at what takes judgment. With manual service someone at the production company has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Video quote request | Arrives vague and turns into days of messages to understand the job | Format, length, date, city and budget asked in the first conversation |
| Use and run period of the piece | Nobody asks, and the quote goes out without counting image rights | The agent asks where the piece will run and for how long |
| Shoot outside the city | Found out afterward, when the price has already been said | City asked beforehand, with the travel rule you wrote |
| References sent by the customer | Links scattered across old conversations | Kept with the contact in the CRM, ready for the briefing meeting |
| Job outside what the production company does | Found out after a whole meeting was spent | Recognized right in the conversation, with a polite decline and the contact saved |
What does the WhatsApp agent do for video production companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Complete briefing collection
Format, length, date, city, use of the piece and budget range, all written down before the meeting.
Travel and crew day rate
The rule for what changes when the shoot leaves the city, the way you charge for it.
Use and run period
Where the piece will run and for how long, because that changes image rights and the quote.
Keeping the references
Links and files arrive through the conversation and stay with the contact, ready for the briefing.
Delivery time after the shoot
How many days editing takes and how many revision rounds are included, as you define.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday production company messages no longer depend on you having your phone in hand.
How does the agent start answering at the production company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for video production companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the production company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The formats the production company delivers and what goes into each package
- The travel and crew day rate rule when the shoot leaves the city
- How use and run period change the quote, including image rights
- The delivery time after the shoot and how many revision rounds are included
- The budget range above which it is worth booking a briefing meeting
- The jobs the production company does not do, written in the words customers use to ask for them
Whether the agent gives a price range per format or whether every number only comes out after the team reads the briefing.
The most common mistake: Letting the agent answer a fixed price for a "two-minute corporate video". That request changes price with crew day rate, travel and use of the piece, and the number said before the briefing is the one the customer holds you to later. Read how to fix this.
Frequently asked questions from video production companies
Does the agent edit or produce the video?
No. It handles customer service: briefing, booking and organizing references. Script, shooting and editing stay with your team.
Can it give a price?
It gives the range you define and explains that the final price comes after the briefing, because crew day rate, travel and use of the piece change everything.
Why does it ask where the piece will run?
Because use and run period change the quote and the image rights. It is the question the fewest people ask and the one that most avoids redoing a proposal later.
Does it receive reference files and links?
Yes. The material arrives through the conversation and is kept with the contact in the CRM, so the briefing meeting starts with everything at hand.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Collects format, day rate, travel and use of the piece in the first conversation, books the briefing meeting and keeps the references with the contact in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent