Answers customers, sells and gives you your time back
WhatsApp chatbot for fertility clinics in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Before booking, the patient wants to understand prices, steps and what health insurance covers. The agent answers the direct part, calmly, and schedules the first appointment.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for fertility clinics in Brazil?
The best WhatsApp chatbot for fertility clinics in Brazil is the one that answers on the number the clinic already uses, with the business rules written by you. An AI agent on WhatsApp for a fertility clinic is CertuAI's automated assistant. It handles the direct part of customer service: price and length of the first appointment, initial steps, what is included and what is billed separately, health insurance and reimbursement policy, and scheduling. Prognosis goes to the medical team.
Summary in 7 facts
- Before booking, the patient wants to understand prices, steps and what health insurance covers.
- The agent answers the direct part, calmly, and schedules the first appointment.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for fertility clinics in Brazil is the one that answers on the number the clinic already uses, with the business rules written by you.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
- If the front desk works during that time, this is the part that waits until someone is back.
- What changes is who answers first: the message no longer waits for you and is answered right away.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp across 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If your front desk works those hours, that is the share that waits until someone is back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA couple asks about prices at night and the answer only comes two days later
With CertuAIThe agent answers the direct part right away and schedules the appointment
TodayConfusion between what is the appointment, what is tests and what is medication
With CertuAIEach item written in the conversation, before any decision
TodayA question about chance of success answered by someone who shouldn't answer it
With CertuAIThe agent sends it straight to the medical team, without giving an opinion
TodayA patient who asked for information disappears in the WhatsApp history
With CertuAIIt stays recorded, with a follow-up within the time you set
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: How much does the first appointment cost and how long does it last?
AI agent: The first appointment costs your price and lasts what you registered.
Customer: Do I need to go with my partner to the first appointment?
AI agent: I'll tell you what the clinic advises about who should come: what you registered.
Is an AI agent or manual customer service better for fertility clinics?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Questions about price and steps | Answered by the front desk, during business hours | Answered at any hour, with the text the clinic approved |
| Question about what is included | Creates misunderstandings between the appointment, tests and medication | Written in the conversation, item by item, before booking |
| Booking the first consultation | Back-and-forth phone calls until a time is found | Scheduled in the conversation, at the times you open up |
| Question about prognosis and chance of success | Sometimes answered by someone who shouldn't answer it | The agent doesn't answer and sends it straight to the medical team |
| Patient who asked for information and didn't come back | Gets lost in the WhatsApp history | Stays recorded, with a follow-up within the time you set |
What does the WhatsApp agent do for fertility clinics?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
First appointment: price, length and who should come
Many people don't know whether the partner needs to attend or what to bring. The agent answers this before booking, with the text the clinic approved.
What is included and what is billed separately
The appointment, initial tests, procedure and medication are separate costs. Writing it out item by item keeps the couple from adding up the wrong total in their heads.
Health insurance and reimbursement policy
The agent states what the clinic usually bills to insurance, what is paid privately and how the invoice for reimbursement works, without promising coverage on behalf of the insurer.
Prognosis stays out of the automated replies
Chance of success, age assessment and test results leave the flow immediately and go to the medical team. The agent gives no opinion and makes no estimate.
Follow-up with people who asked for information and didn't come back
It is a long, expensive and emotional decision. The agent follows up within the time you set, calmly and with no invented urgency.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for fertility clinics?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price and length of the first appointment, and whether the partner needs to attend
- The separate list of costs: appointment, initial tests, procedure and medication, with what is an estimate and what is fixed
- The initial steps of the process, from the first appointment to the tests, described with no promised timeframe
- The health insurance and reimbursement policy, written without claiming coverage on behalf of the insurer
- The terms for egg freezing, including the annual maintenance fee and what happens at renewal
- The list of what leaves the automated replies immediately, starting with prognosis and test results
Whether the agent gives treatment prices on WhatsApp or whether only the first appointment has a published price and the rest comes out in the conversation with the medical team.
The most common mistake: Letting the agent answer about chance of success, even vaguely. Any number said at the first contact becomes an expectation, and that is a conversation that needs to happen with the doctor, looking at tests and history. Read how to fix this.
Frequently asked questions from fertility clinics
Does the agent talk about the chance of treatment success?
No, and it is configured that way on purpose. Prognosis depends on age, tests and history, and only the medical team talks about it, never the automated service.
Does it answer questions about tests or results?
No. It handles price, steps, health insurance and scheduling. Results and treatment decisions are passed to the team, with the agent offering no reading of them.
Does it make clear what is billed separately?
Yes, item by item, before any decision. The appointment, initial tests, procedure and medication are separate costs, and a misunderstanding here is costly for both sides.
How is the confidentiality of conversations handled?
They stay in the clinic's account, with access by role, only for whoever you authorize, instead of being scattered across receptionists' personal phones.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Gives the price and steps of the first appointment and separates what is billed separately. Prognosis goes to the medical team, and the contact is saved in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent