Answers customers, sells and gives you your time back
WhatsApp chatbot for nutrologists in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A good share of the messages are the same question: what changes between a nutrologist and a nutritionist, and what the consultation includes. The agent answers and books while you are with a patient.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for nutrologists in Brazil?
The best WhatsApp chatbot for nutrologists in Brazil is the one that answers on the number the practice already uses, with business rules written by you. An AI agent on WhatsApp for nutrologists (physicians specializing in nutrition) is CertuAI's automatic assistant. It explains the difference between nutrology and nutrition, gives the consultation price and what it includes, puts the follow-up policy in writing before the patient books, sends the preparation with fasting and previous tests, and reaches out for the follow-up on time.
Summary in 7 facts
- A good share of the messages are the same question: what changes between a nutrologist and a nutritionist, and what the consultation includes.
- The agent answers and books while you are with a patient.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for nutrologists in Brazil is the one that answers on the number the practice already uses, with business rules written by you.
- CertuAI measured when patients write on WhatsApp across 17 clinics and practices that use CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in every 10.
- If the front desk works during that time, this is the part that waits until someone is back.
- What changes is who answers first: the message no longer waits for you and is answered right away.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the practice with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the practice before and after the CertuAI agent.
TodayThe question about the difference between a nutrologist and a nutritionist arrives several times a day
With CertuAIThe agent answers with the text you approved, always the same
TodayA patient books without understanding that the follow-up has its own rule
With CertuAIThe follow-up policy is in writing in the conversation before booking
TodayAn interested person writes outside business hours and gets no answer
With CertuAIThe agent answers and books at any hour
TodayA follow-up with tests drops out of the tracking
With CertuAIThe agent reminds them and offers a time slot as soon as the deadline arrives
What does a conversation handled by the AI look like?
Example conversation
Practice AI agent
Customer: What is the difference between a nutrologist and a nutritionist?
AI agent: Here is the practice's answer: what you registered.
Customer: Is the follow-up included? For how many days is it still valid?
AI agent: The follow-up is valid for your deadline.
Is an AI agent or manual service the better choice for nutrologists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the practice has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Difference between a nutrologist and a nutritionist | Explained by the secretary or by you, several times a day | Explained with the text you approved, always the same |
| What the consultation includes | Creates misunderstandings about tests and follow-up | Written in the conversation, before the patient books |
| Booking the first consultation | Depends on someone answering during business hours | Done at any hour, in the free slots of your schedule |
| Follow-up with tests in hand | The patient forgets to book and the tracking is lost | The agent reminds them and offers the follow-up time slot |
| Question about health insurance | Answered by phone, one by one | Answered automatically, with your policy |
What does the WhatsApp agent do for nutrologists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Difference between a nutrologist and a nutritionist
It is the question that arrives most, and answering wrong sends the patient to the wrong professional. The agent uses the text you approved, always the same.
What the consultation includes and what is extra
Tests, bioimpedance, meal plan and follow-up cause misunderstandings when they are left implicit. The agent spells it out item by item before the person books.
Follow-up policy with a deadline in days
A follow-up included with no deadline turns into a dispute months later. The agent says how many days the follow-up is still valid, in the same message that gives the price.
Preparation before the first consultation
Fasting, previous tests and the list of medications and supplements in use are requested in writing, so the consultation starts with the history already on the table.
Follow-up reminder with tests in hand
Tracking depends on the patient coming back with new results. The agent books the follow-up in the consultation conversation and reminds them before the appointment.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the practice no longer depend on you having your phone in hand.
How does the agent start answering at the practice?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for nutrologists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before you turn on the agent at the practice?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The text that explains the difference between nutrology and nutrition, approved by you word for word
- The consultation price, the length and the list of what is included and what is charged separately
- The follow-up policy with a deadline in days, and what happens when the patient returns after that
- The preparation for the first consultation: fasting, previous tests, medications and supplements in use
- Whether you accept health insurance, work by reimbursement or see only private patients, and how the receipt for reimbursement works
- The tracking interval you work with and when the agent reaches out for the follow-up
Whether the agent answers questions about weight loss and supplements with a text of yours or whether every question of that kind goes straight to you.
The most common mistake: Registering nutrology and nutrition as if they were the same thing. The patient books expecting a detailed meal plan, or the opposite, and the consultation starts with a frustration that was not necessary. Read how to fix this.
Frequently asked questions from nutrologists
Does the agent answer clinical questions or talk about treatment?
No. It handles price, schedule, preparation and follow-up policy. Prescriptions, diet and care decisions stay with you, in the consultation.
Does it explain the difference from a nutritionist without confusing the two?
It repeats exactly the text you wrote. Without that text, it ends up mixing the two professions and the patient books in the wrong place.
How does it avoid misunderstandings about the follow-up?
The policy goes out in writing before booking, with the deadline in days. Whoever returns after the deadline already knew, and the conversation does not turn into discomfort at the front desk.
Does it ask for preparation before the consultation?
Yes. Fasting, previous tests and the list of medications and supplements go in writing, so the first consultation starts with the history organized.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains the difference from a nutritionist, says what the consultation includes and the follow-up window. Every patient is tracked in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent