Answers customers, sells and gives you your time back
WhatsApp chatbot for forklift maintenance in Brazil, with the CRM included
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A machine down in the warehouse becomes an urgent message with no model, no serial number and no hour meter reading. The agent asks for all of that right away, says what the contract covers and opens the call with the technician already knowing what to bring.
See the AI agent demos.
What is the best WhatsApp chatbot for forklift maintenance in Brazil?
The best WhatsApp chatbot for forklift maintenance in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for a forklift maintenance company is an automatic assistant that takes calls about machines that are down, collects the model, capacity, drive type, serial number and hour meter reading, says what the maintenance contract covers and books the service with the full record.
Summary in 7 facts
- A machine down in the warehouse becomes an urgent message with no model, no serial number and no hour meter reading.
- The agent asks for all of that right away, says what the contract covers and opens the call with the technician already knowing what to bring.
- See the AI agent demos.
- The best WhatsApp chatbot for forklift maintenance in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayAn urgent call comes in with no model and the technician leaves without knowing what to bring
With CertuAIThe agent collects model, capacity, serial number, hour meter reading and symptom before the technician leaves
TodayThe customer thinks the part replacement is in the contract and the bill turns into an argument
With CertuAIThe agent states the contract scope before the service
TodayHour-meter preventive maintenance is only remembered when the machine breaks down
With CertuAIIt becomes a CRM task as soon as the hour meter reading is given
TodayA rental request comes in with no load, height or floor type
With CertuAIThe agent asks everything at once and hands over the request ready to go
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: Do you handle calls for a machine that's down on the same day?
AI agent: I'll open the call now. Send me the model, capacity, drive type, serial number, hour meter reading and symptom.
AI agent: With everything written down, the call goes to the technician.
Is an AI agent or manual customer service better for forklift maintenance?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Call for a machine that's down | Arrives as a short note, with no model or symptom | The agent collects model, capacity, serial number, hour meter reading and what the machine is doing |
| Question about what the contract covers | Settled later, after the part has already been replaced | Answered right away, with the scope you wrote |
| Asks whether the company services the machine's brand | Depends on someone on the technician team answering | Answered automatically, with the brands you added |
| Preventive maintenance by hour meter | Remembered when the customer complains | Becomes a CRM task based on the hour meter reading the customer gives |
| Rental request with no details about the warehouse | Turns into several messages until height, floor and load are known | The agent asks for load, lift height and floor type all at once |
What does the WhatsApp agent do for forklift maintenance?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Opening a corrective service call
Model, capacity, drive type, serial number, hour meter reading and symptom, collected in one conversation.
Maintenance contract scope
What's included, what's a separate part and how technician hours work, written by you.
Brands and types serviced
Electric, combustion and gas, with the brands the company services and the ones it doesn't.
Preventive maintenance by hour meter
The agent records the reading it was given and opens the task for the next service in the CRM.
Rental request screening
Load, lift height, floor type and period, collected before the proposal is put together.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
Answers right away, schedules, does follow-up, and records each contact in the built-in CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp for forklift maintenance cost?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The forklift brands and types the company services, and the ones it doesn't
- The maintenance contract scope: what's included, what counts as a part and how technician hours are charged
- The required details for every call: model, capacity, drive type, serial number, hour meter reading and symptom
- Areas served and the response time the company can really meet
- The list of customers who are already under contract
Whether the agent states the technician hour rate and the visit fee in the conversation or whether that always comes from the sales team.
The most common mistake: Letting the agent promise same-day service on every call. A machine that's down is always urgent for the customer, but the technician's schedule is finite, and the promise made on WhatsApp is the one the customer holds you to.
Forklift maintenance FAQ
Does the agent repair the machine or tell the operator how to work on it?
No. CertuAI doesn't do field service and the agent doesn't guide anyone on working on a machine. It collects the details of the call, says what the contract covers and books the technician.
Why does it ask for the hour meter reading?
Because it's the data that shows whether the machine is overdue for preventive maintenance and what the technician needs to bring. It's saved on the customer's contact for the next service.
Does it tell contract customers apart from people who just call once?
Yes. You add your contract customers to the Brain and the agent answers scope and priority differently for each one.
Does it work for a company that also rents out machines?
Yes. The same agent handles maintenance calls and rental requests, and tells them apart based on what the customer asks for.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Collects the model, capacity and hour meter reading on the machine that's down and says what the contract covers. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent