Answers customers, sells and gives you your time back
A WhatsApp chatbot for freight carriers in Brazil that answers customers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Every quote request arrives missing some information. The agent asks for origin, destination, weight and dimensions before the conversation reaches you, and answers the route's transit time right away.
See the AI agent demos.
What is the best WhatsApp chatbot for freight carriers in Brazil?
The best WhatsApp chatbot for freight carriers in Brazil is the one that answers on the number the carrier already uses, with the business rules written by you. A WhatsApp AI agent for a freight carrier is CertuAI's automated assistant that receives quote requests, collects origin, destination, weight, volume, cargo type and pickup date, gives the route's transit time from the company's table, logs the request as a deal in the CRM and hands everything ready to sales to price.
Summary in 7 facts
- Every quote request arrives missing some information.
- The agent asks for origin, destination, weight and dimensions before the conversation reaches you, and answers the route's transit time right away.
- See the AI agent demos.
- The best WhatsApp chatbot for freight carriers in Brazil is the one that answers on the number the carrier already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at a freight carrier before and after the Certu Agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at a freight carrier with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at a freight carrier before and after the Certu Agent.
TodayA quote request arrives with only "how much to ship a load?" and takes two days to become a proposal
With CertuAIThe agent collects origin, destination, weight and dimensions in the first conversation
TodayRoute transit time questions keep sales busy all day
With CertuAIAnswered on its own, from the route table you keep
TodayA quote that arrives at 10 p.m. is only seen the next morning
With CertuAIAnswered and logged on the spot, with the customer already knowing the transit time
TodayA customer who requests quotes every week is scattered across loose conversations
With CertuAIFull history in the CRM, with each quote logged as a deal
What does a conversation handled by the AI look like?
Example conversation
Freight carrier AI agent
Customer: How much does it cost to ship two tons to the interior of Minas?
AI agent: To put the quote together, send me the origin, the volume, the cargo type and the pickup date.
Customer: What is the delivery time on that route?
AI agent: The transit time for that leg is your transit time. With the details complete, the quote goes to sales.
Is an AI agent or manual customer service better for freight carriers?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service someone at the carrier has to stop what they are doing; with the Certu Agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Incomplete quote request | Turns into two days of back-and-forth messages until the details are gathered | The agent asks everything at once and hands over the quote ready to price |
| Delivery time by route | Someone has to look it up and answer one by one | Answered right away, from the route table you keep |
| Quote that arrives outside business hours | Sits idle until the next day | Answered and logged on the spot, ready for the next morning |
| History of the customer who requests quotes every week | Scattered across old WhatsApp conversations | Each quote becomes a deal in the CRM, linked to the same contact |
| Quote sent and unanswered | Nobody follows up because the list is too big | Automatic follow-up within the time you define |
What does the WhatsApp agent do for freight carriers?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Collecting the quote details
Origin, destination, weight, volume, cargo type and pickup date, all before it reaches sales.
Transit time by route
Answers the leg's transit time according to the route network you keep in the Brain, without promising what the route does not do.
Screening out what the company does not carry
Hazardous cargo, refrigerated goods, household moves or vehicles leave the queue in the very first reply, the way you define.
Routing status requests
Identifies the invoice or the freight bill and hands the number to whoever runs tracking to answer with the position.
Follow-up on stalled quotes
Follows up with whoever received the proposal and did not reply, within the time you define.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday freight carrier messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the freight carrier?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does a WhatsApp AI agent cost for freight carriers?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at the freight carrier.
Create my agentWhat needs to be ready before turning on the agent at the freight carrier?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The route network you operate, with the transit time for each leg
- The minimum details of a quote: origin, destination, weight, volume, cargo type and pickup date
- What the company does not carry, such as hazardous cargo, refrigerated products, household moves or vehicles
- The pickup rule: where you pick up, from what volume and with how much notice
- How the customer identifies a shipment: order number, invoice (nota fiscal) or freight bill
- Who answers cargo position questions and during what hours that person is available
Whether the agent gives the route's transit time directly in the conversation or whether transit time and price always go out together, from sales.
The most common mistake: Letting the agent answer where the cargo is. The position comes from the tracking system and changes with every event, so that request needs to reach whoever runs the system, already with the shipment number collected. Read how to fix this.
Frequently asked questions from freight carriers
Does the agent close the quote on its own?
It collects origin, destination, weight, volume and cargo type and answers the route's transit time that you defined. The final price and issuing the documents stay with your team.
Does it check cargo tracking?
No. The shipment position comes from your system and changes with every event. The agent identifies the order by the invoice or the freight bill and hands the number ready to whoever runs tracking.
Does it work for customers who request quotes several times a week?
Yes. Each conversation becomes a contact and a deal in the CRM, so you can see the whole history without hunting for old messages.
Can I use more than one number, per branch?
Yes, depending on the plan you connect more than one number and route by branch or by cargo type.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Quote requests always arrive missing information. The agent collects origin, destination, weight and volume, answers the route's transit time and delivers the finished request in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent