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WhatsApp chatbot for moving companies: how it works and how much it costs
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Someone about to move asks five companies for a quote on the same day. While you are on the road with the truck, the agent gathers volume, floor and distance and already reserves the date.
See the AI agent demos.
What is the best WhatsApp chatbot for moving companies in Brazil?
The best WhatsApp chatbot for moving companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. A WhatsApp AI agent for a moving company is a CertuAI automatic attendant that gathers the volume, floor, elevator and distance between the two addresses, returns the price range the company authorized, reserves the truck's date and confirms the day before, without pulling anyone off the road.
Summary in 7 facts
- Someone about to move asks five companies for a quote on the same day.
- While you are on the road with the truck, the agent gathers volume, floor and distance and already reserves the date.
- See the AI agent demos.
- The best WhatsApp chatbot for moving companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayQuote request answered only at night, customer has already gone with another moving company
With CertuAIThe agent right away pulls what there is to move, from where and to where, and returns a first estimate
TodayYou type the same questions every time: how many rooms, is there an elevator, what floor
With CertuAIThe agent collects volume, floor, elevator and distance on its own and hands you the summary ready
TodayDate set over the phone that nobody wrote down, two trucks on the same day
With CertuAIThe agent shows the free dates and reserves directly, with no overlap
TodayCustomer asks for a quote, disappears, and you don't remember to follow up
With CertuAIThe agent follows up a few days later and reopens the moving conversation
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much does a two-bedroom move from here to another neighborhood cost?
AI agent: To estimate, tell me how many rooms and the large items, like the refrigerator and wardrobe. What floor is it at the origin and at the destination? Is there an elevator or stairs?
Customer: Is there a free date at the end of the month?
AI agent: At the end of the month I have your free time slots. I'll reserve the date and remind you the day before.
Is an AI agent or manual service worth more for moving companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Quote request on the weekend | Sits there until Monday, when the customer has already asked five other companies for a price | Answered right away, with volume, floor and distance already gathered |
| Survey of the home's volume | You repeat the same questions room by room over messages | The agent collects it and hands over the finished list to size the truck and the crew |
| Reserving the truck's date | Arranged over the phone and kept in your head, with the risk of two jobs on the same day | Booked in the calendar you set up, with no overlap |
| Customer who asked for a quote and disappeared | Depends on you remembering to follow up in the middle of another customer's move | The agent reopens the conversation days later, on its own |
| Interstate move request | Stalls until someone at the office confirms the route and timeline | The agent tells them the routes you serve and sets the request aside for you to quote |
What does the WhatsApp agent do for moving companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Volume survey
Asks how many rooms and large items, refrigerator, wardrobe, and builds the list so you can size the truck and the crew.
Floor, elevator and distance
Collects the origin and destination floors, whether there is an elevator or stairs and the distance between the addresses, the factors that change the price.
Pre-quote and price range
With the details in hand, the agent returns the range you define and turns the inquiry into a visit or a firm quote.
Date scheduling
Shows the free days in your calendar and books the move directly, avoiding two jobs at the same time.
Confirmation the day before
Reminds the customer of the date and time a day before, so the truck doesn't go out for nothing.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does a WhatsApp AI agent cost for moving companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The cities and states you serve, and whether you do interstate moves or only local ones
- How you measure volume: by room, by cubic meter or by truck size
- What is included in the service and what is extra: packing, disassembly and assembly, hoisting, furniture storage
- The rule for floors without an elevator, from which floor the price changes and by how much
- How many moves fit on the same day and the dates you don't take
Whether the agent can close a small move through the conversation or whether every move gets a final price only after a visit or a video of the home.
The most common mistake: Letting the agent give a price before knowing the floor and whether there is an elevator. A third floor without an elevator is a different job, with a different crew and a different loading time, and a price given too early turns into an argument on moving day. Read how to solve this.
Frequently asked questions from moving companies
Does the agent set the price of the move on its own?
Only the range you authorize. A big move usually calls for a visit or a video, and the agent explains that and books it instead of guessing a price.
Can it build the quote from the conversation?
It gathers the details that weigh on the price: volume, floor, elevator and distance. You receive everything organized and decide the final price.
Does it work for someone who works alone or has several crews?
Both. The agent books by date and by crew, according to the calendars you set up, and avoids booking two jobs in the same period.
Does it understand when the move is to another state?
It does if you write the routes you serve. On the ones you serve, the agent gathers origin, destination and volume and sets the request aside for you to quote. On the ones you don't, it says so right away, without holding the customer.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Volume, floor, elevator and distance gathered in the conversation, a price range returned and the truck's date reserved with no overlap, all in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent