Answers customers, sells and gives you your time back
WhatsApp chatbot for senior caregiver companies in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The one hiring is the adult child, and the first thing they want is trust. The agent answers the price per shift, explains how selection works and schedules the interview with the caregiver.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for senior caregiver companies in Brazil?
The best WhatsApp chatbot for senior caregiver companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for a senior caregiver company is CertuAI's automated assistant. It answers the family member who is hiring: price per day, night and overnight shift, what the caregiver does and doesn't do, how days off and replacement work, and it schedules the interview with the caregiver before hiring.
Summary in 7 facts
- The one hiring is the adult child, and the first thing they want is trust.
- The agent answers the price per shift, explains how selection works and schedules the interview with the caregiver.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for senior caregiver companies in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayAn adult child asks the price of the night shift and gets no reply the same day
With CertuAIThe agent answers right away, with shifts and prices kept separate
TodayThe family only finds out what the caregiver doesn't do after the first day
With CertuAIThe scope is written in the conversation, before hiring
TodayInterview with the caregiver set up over four phone calls
With CertuAIScheduled right in the conversation, at the time you opened up
TodayA family that said they would think about it is never contacted again
With CertuAIThe agent follows up simply, without pressure
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much does a caregiver cost for a day shift and for an overnight?
AI agent: Day, night and overnight have their own prices: your price.
Customer: Can I talk to the caregiver before hiring?
AI agent: Yes. I'll set up the conversation with the caregiver, and I have your open times.
Is an AI agent or manual customer service better for senior caregiver companies?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price per shift | Given over the phone, with no record of what was agreed | Written in the conversation, with day, night and overnight kept separate |
| What the caregiver does and doesn't do | Left to each person's understanding, and it causes friction later | Defined in writing before hiring |
| Interview before hiring | Set up through back-and-forth phone calls | Scheduled in the conversation, at the times you open up |
| Caregiver's days off and replacement | Only explained when the family asks | Explained up front, with the rule you wrote |
| Follow-up with the family that said they would think about it | Doesn't happen, because nobody has time | The agent follows up simply, without pushing |
What does the WhatsApp agent do for senior caregiver companies?
It does the customer service that is yours today. You teach it the business once in the Brain, CertuAI's knowledge base, and the agent answers families your way, with your rules.
Price per shift, with the three kept separate
Day, night and overnight have their own prices and rules. The agent writes all three in the conversation, with weekends and holidays, so nothing is agreed only by word of mouth.
Scope in two lists: what is included and what is not
Bathing, meals, medication support and companionship are included. Heavy cleaning and technical procedures depend on your rule, written before hiring.
Interview with the caregiver before closing
Trust is what the family is buying. The agent sets up the conversation with the caregiver at the times you open up, without four phone calls to settle the day.
Days off, absences and replacement, explained up front
The family usually finds out the rule when the caregiver doesn't show up, and by then it has become a problem. The agent hands over this information together with the price, at the first contact.
Follow-up with the family that said they would think about it
The decision usually involves more than one adult child and takes days. The agent follows up within the time you set, in the tone you approved, with no artificial rush.
What questions do families send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
Three steps, the same day. No installation, no code and no change to the number families already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for senior caregiver companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The price of each shift: day, night and overnight, with the rule for weekends, holidays and overtime
- The caregiver's scope written in two lists, what is included and what is not, leaving no room for interpretation
- How days off, absences and replacement work, and how quickly the company can cover
- How you select professionals and what you check before referring someone
- The times when the family can interview the caregiver and who takes part in that conversation
- The contract template, who is responsible for payroll charges and what the family needs to sign
Whether the agent schedules the interview with the caregiver directly or whether your team selects the professional before any conversation with the family.
The most common mistake: Leaving the family that said they would think about it with no scheduled follow-up. The decision involves more than one adult child and takes days, and without a written follow-up the quote dies in the conversation history. Read how to fix this.
Frequently asked questions about senior caregivers
Does the agent choose the caregiver for the family?
No. It answers about prices, scope and rules and schedules the interview. Selection and referral remain with your team, who know each professional.
Does it give health advice about the older adult?
No. It handles the hiring. Anything about the older adult's condition is passed to your team, with no attempt to answer.
Can you make clear what the caregiver does not do?
Yes, and it is one of the most useful parts. You write the scope once and every family reads the same thing before hiring, which avoids friction in the first week.
Does it help with the family that disappears after the quote?
The decision usually involves several adult children and takes days. The agent follows up within the time you set, without pushing, and the CRM shows who is still deciding.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers the price per shift, the caregiver's scope and the day-off rule, and schedules the interview. Whoever said they would decide becomes a follow-up task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent