Answers customers, sells and gives you your time back
WhatsApp chatbot for occupational therapists in Brazil, with your business's Brain
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
Almost every first contact starts with the same question: what exactly does occupational therapy do. The agent explains it your way, books the evaluation and confirms sessions while you are with a patient.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for occupational therapists in Brazil?
The best WhatsApp chatbot for occupational therapists in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for occupational therapists is CertuAI's automatic assistant. It explains what occupational therapy treats, tells your work apart from physical therapy, separates child contacts from adult rehabilitation, gives session prices and frequency, books the evaluation and logs report requests.
Summary in 7 facts
- The agent explains it your way, books the evaluation and confirms sessions while you are with a patient.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for occupational therapists in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- CertuAI's health limits apply when the business type chosen during setup is "Clinic and practice", or when the business name has words like clinic or practice.
- It is the message that arrives most, almost always from a mother or father.
- The AI does not say whether the child needs it: that comes from your evaluation.
- On a healthcare account, the AI never issues or promises a report, diagnosis or medical certificate without a consultation.
By the numbers
| Number | What it means |
|---|---|
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
Does the AI know that occupational therapy is healthcare?
Only if the account is set up as a clinic. CertuAI's health limits apply when the business type chosen during setup is "Clinic and practice", or when the business name has words like clinic or practice. "Occupational therapy" alone is not among the words CertuAI reads as healthcare.
So, during setup, choose the business type "Clinic and practice". With that, the AI does not evaluate the child, does not read diagnostic reports, does not promise a report and tells people to call SAMU (Brazil's emergency medical service) at 192 if there are signs of an emergency.
"My son has an autism diagnosis, does he need occupational therapy?"
It is the message that arrives most, almost always from a mother or father. The AI does not say whether the child needs it: that comes from your evaluation. Using your text, it explains what the evaluation is, how long it lasts, how much it costs and what to bring, and offers a time slot.
If the family sends the diagnostic report on WhatsApp, the AI does not comment on what is written in it. It says thanks, tells them you will read it at the evaluation and moves on to booking.
Report for the school or health insurance: does the AI promise one?
No. On a healthcare account, the AI never issues or promises a report, diagnosis or medical certificate without a consultation. It notes who asked, what for and by when, and passes the request to you, with the deadline you wrote in the Brain for that type of document.
What does the AI do with each occupational therapy message?
| Message | What the AI does |
|---|---|
| "What is the difference between occupational therapy and physical therapy?" | Answers with the text you approved |
| "Does my son need sensory integration?" | Does not evaluate; explains the evaluation and books it |
| "Here is his report", with a file | Does not comment on the report; leads to the evaluation |
| "The school asked for a report by Friday" | Notes the request and the deadline; does not promise |
| "I had hand surgery, do you see this?" | Answers from your list of what you treat |
| "He won't be able to come today" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp across 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If your front desk works those hours, that is the share that waits until someone is back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA family with a recent report sends a message and you only see it at the end of the day
With CertuAIThe agent welcomes them, explains how the evaluation works and books the time
TodayThe same sensory integration explanation repeated in audio every week
With CertuAIThe agent explains it in your words, without you stopping the session
TodayA regular Tuesday session forgotten, an open slot with no one to fill it
With CertuAIConfirmation the day before, with rescheduling handled in the conversation
TodayA report request for school or insurance lost among the conversations
With CertuAILogged as a task, with a deadline and the patient's name
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: What is the difference between occupational therapy and physical therapy?
AI agent: Here is the clinic's answer: what you registered.
Customer: The school asked for an OT report, do you issue them?
AI agent: Tell me who asked and what for. The task arrives with a due date.
Is an AI agent or manual service the better choice for occupational therapists?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Question about what OT does | Explained by you in every first contact | Explained your way, as many times as it is asked |
| Difference between OT and physical therapy | Repeated by phone or audio, every day | Answered in the text you wrote, right away |
| Schedule of regular weekly sessions | Kept in your head or on a paper calendar | Recorded per patient, with automatic confirmation |
| Contact from a family with a report in hand | Arrives and gets mixed in with the other messages | Becomes a registered contact, with the reason and the document attached |
What does the WhatsApp agent do for occupational therapists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Scope in writing, without promising what you don't do
Sensory integration, hand rehabilitation, daily-living independence and environment adaptation. The agent describes only what you treat, in your own words.
Difference between occupational therapy and physical therapy
It is the question in almost every first contact. The agent answers with the text you wrote, without mixing the two or speaking on behalf of physical therapy.
Child and adult contacts on separate schedules
A family with a recent diagnostic report and an adult in hand rehabilitation need different conversations. The agent asks for the profile before showing any time slot.
A warm welcome for people who arrive with a report in hand
The agent records the diagnosis they report, the age and what the school or doctor recommended, and has it ready before you open the conversation.
Reports for school, health insurance and expert assessments
Each destination needs a different format and deadline. The agent records who asked and what for, and the task arrives with a due date.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for occupational therapists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentWhat needs to be ready before turning the agent on at the clinic?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The profiles you treat and the ones you don't, written clearly: child, sensory, hand, adult neurological and elderly
- The text that explains the difference between occupational therapy and physical therapy, approved by you
- The price and length of the evaluation and of the session for each profile, and the frequency you usually work at
- Whether you require a referral or medical report before booking, and in which cases
- What the family brings to the evaluation: report, school report and tests already done
- Which reports you issue, for whom and by when
Whether the agent books the evaluation directly or every new contact goes through a screening by you before taking a slot.
The most common mistake: Writing the scope too broadly so as not to lose contacts. The family books expecting one thing, arrives and hears it is not offered here, and the evaluation turns into a turn-away with a slot lost in the middle of the week. Read how to fix this.
Frequently asked questions from occupational therapists
Does the agent recommend a therapy plan?
No. It answers prices, frequency, scope and schedule. Therapeutic goals and the plan still come from your evaluation, with the family present.
Can it explain the difference from physical therapy without getting it wrong?
It repeats the text you wrote and does not fill in on its own. If a question goes beyond what is written, it says that you are the one who answers.
Can the children's schedule be separated from the adults' schedule?
Yes, and it is worth separating. Sensory integration and hand rehabilitation sessions use different rooms and materials, so each profile goes to the right schedule.
And when a family asks for something you don't treat?
The agent says so right away, using the sentence you wrote, and suggests they look for the right specialty. That is better than a booked evaluation that ends up turning the family away.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains the scope of therapy, separates the children's schedule from the adult one and books the evaluation. Every family you see becomes a contact with history in the included CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent