Answers customers, sells and gives you your time back
WhatsApp chatbot for signage and visual communication in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A customer sends a photo of the storefront and asks how much it costs, with no dimensions and with the logo as a JPEG. The agent asks for width, height, material and the right file before the conversation reaches you.
Before that, see the AI agent demos and the CRM with service provider examples.
What is the best WhatsApp chatbot for signage and visual communication in Brazil?
The best WhatsApp chatbot for signage and visual communication in Brazil is the one that answers on the number the company already uses, with business rules written by you. An AI agent on WhatsApp for a signage and visual communication company is an automatic assistant that answers what the company produces, whether it does artwork design or only production, which files it accepts, whether it installs and in which cities, and collects dimensions, material and purpose before the quote reaches your desk.
Summary in 7 facts
- A customer sends a photo of the storefront and asks how much it costs, with no dimensions and with the logo as a JPEG.
- The agent asks for width, height, material and the right file before the conversation reaches you.
- Before that, see the AI agent demos and the CRM with service provider examples.
- The best WhatsApp chatbot for signage and visual communication in Brazil is the one that answers on the number the company already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayCustomer sends a photo of the store and asks the price of the storefront
With CertuAIThe agent asks for width, height, material and whether installation is needed, before passing it to you
TodayThe artwork arrives as a JPEG and the problem shows up in production
With CertuAIThe agent explains in the first conversation which file production needs
TodayThe question of whether you do the artwork design comes back every day
With CertuAIAnswered on its own, with the rule and the price you set
TodayDecal quote sent and never followed up
With CertuAIBecomes a contact in the CRM, with automatic follow-up
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much does it cost to put decals on my store window?
AI agent: Send me the width, the height of the window and the material you want. The price comes from the table: your price.
Customer: Do you do the artwork or do I need to send it finished?
AI agent: About the artwork: what you entered.
Is an AI agent or manual customer service worth more for signage and visual communication?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Storefront photo with no dimensions | Turns into ten messages just to find out the width and height | The agent asks for dimensions, material and purpose in a single conversation |
| Logo sent as a low-resolution JPEG | Found out at production time, with the deadline already running | The agent explains the accepted format in the very first conversation |
| Asks whether you create the artwork | Answered again for every customer | Answered automatically, with the rule and the charge you set |
| Customer from another city asking for installation | Finds out at the end of the conversation that you do not install there | Immediately receives the installation area you entered |
| Quote sent with no response | Stays in the conversation list and goes cold | Becomes a contact in the CRM and gets an automatic follow-up |
What does the WhatsApp agent do for signage and visual communication?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Catalog of what the company produces
ACM storefronts, channel letters, illuminated signs, window and fleet decals, banners, plaques and totems.
Collecting dimensions and material
Width, height, where it will be installed and the desired material, before any quote.
File rule and artwork creation
Accepted format, whether you vectorize, whether you create from scratch and how much that costs, written by you.
Installation and service area
Whether the company installs, in which cities, and what changes when it is production only.
Production lead time
By type of piece, with the time you actually deliver in.
What questions do clients send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for signage and visual communication?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The list of pieces the company produces, with the materials for each
- Whether you create artwork, whether you only vectorize what the customer sends and how much you charge for it
- File formats accepted by production
- Cities where the company installs and what changes when it is production only
- Real production lead time by type of piece
- The prices that are already set in a table, such as per square meter of decal or banner
Whether the agent states the per-meter price on standard-priced pieces or whether every quote goes through you.
The most common mistake: Letting the agent promise a lead time before knowing whether the artwork already exists. A piece with finished artwork and a piece that still needs to be designed and approved have different lead times, and customer approval is usually the slowest part.
Signage and visual communication FAQ
Does the agent settle the price of a storefront on its own?
The price of a custom piece depends on material, size and installation. The agent collects all of that and can answer what you have priced in a table, such as the price per meter of decal. The rest comes from you.
Does it receive the customer's file over WhatsApp?
Yes. The file stays attached to the conversation and goes along with the contact in the CRM, with nobody resending it to the design department.
Can it tell the customer when the city is outside the installation area?
Yes. You enter the cities where you install and the agent answers right away when the address is outside, offering production only if that applies.
Does it work for businesses that serve a lot of street-front store customers?
Yes. It is the profile that sends the most photos and asks about prices outside business hours, when nobody is on customer service.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
- Demo CRM with service provider examples, to try without signing up
- How the AI WhatsApp chatbot works
- CertuAI plans and prices
- How much it costs to put AI in your business
- WhatsApp AI guides, step by step
- AI blog for small businesses
- Compare WhatsApp chatbot platforms
- All fields served by the CertuAI agent
In short
Asks for dimensions, material and vector artwork before quoting a storefront, channel-letter sign or decal. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent