Answers customers, sells and gives you your time back
WhatsApp chatbot for uniform companies with AI and CRM: how it works
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The customer asks the price of a shirt before knowing how many they will want and sends the logo as a JPEG. The agent explains the minimum quantity, the fabrics and the right file, and receives the size breakdown organized.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for uniform companies in Brazil?
The best WhatsApp chatbot for uniform companies in Brazil is the one that answers on the number the garment shop already uses, with business rules written by you. An AI agent on WhatsApp for a uniform company is an automatic assistant that answers the minimum quantity per style, which fabrics and garments the shop works with, whether the logo is embroidered or screen printed, which artwork file is accepted and the production lead time, and receives the order's size breakdown.
Summary in 7 facts
- The customer asks the price of a shirt before knowing how many they will want and sends the logo as a JPEG.
- The agent explains the minimum quantity, the fabrics and the right file, and receives the size breakdown organized.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for uniform companies in Brazil is the one that answers on the number the garment shop already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the garment shop before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the garment shop with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. These are four everyday situations at the garment shop before and after the CertuAI agent.
TodayCustomer asks the price of the shirt without saying how many or which fabric
With CertuAIThe agent asks style, fabric, quantity and type of application before quoting
TodayThe size breakdown arrives as a voice message and in three separate messages
With CertuAIThe agent asks in the production format and hands over the completed breakdown
TodayThe logo as a JPEG only becomes a problem when the embroidery is about to be digitized
With CertuAIThe agent explains the accepted file right at the start
TodayA returning customer orders three shirts and nobody can find the original order
With CertuAIThe history is on the CRM contact, with style, fabric and breakdown
What does a conversation handled by the AI look like?
Example conversation
Garment shop AI agent
Customer: What is the minimum quantity to make polo shirts with my logo?
AI agent: The minimum quantity per style is what you entered. Do you want embroidery, screen printing or transfer?
Customer: Can I order different sizes in the same order?
AI agent: You can. Send me the size breakdown and I will keep everything together here in the conversation.
Is an AI agent or manual customer service worth more for uniform companies?
The agent wins on repetitive tasks, and the person keeps winning on whatever takes judgment. With manual service, someone at the shop has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you step into the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Price request with no quantity defined | Turns into a long conversation before any number | The agent asks style, fabric and quantity before quoting |
| Size breakdown | Arrives as voice messages, screenshots and in pieces | The agent asks in the format production uses and gathers everything in the conversation |
| Logo artwork as a JPEG | The problem shows up at embroidery time | The agent explains the accepted format in the first conversation |
| Reordering a few pieces later | Has to find the old order in some conversation | The customer's history stays on the CRM contact |
| Quote sent with no response | Gets lost among the month's orders | Becomes a contact in the CRM and gets an automatic follow-up |
What does the WhatsApp agent do for uniform companies?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Catalog of garments and fabrics
Polo shirts, T-shirts, lab coats, aprons, pants and vests, with the fabrics the shop works with.
Minimum quantity per style
The rule you set, applied the same way to every new order.
Embroidery, screen printing or transfer
What changes in price, lead time and file between each application, written by you.
Collecting the size breakdown
The agent asks for the breakdown in the format production uses and keeps everything together in the conversation.
Production lead time and sample piece
How long the sample takes, how long production takes and what depends on customer approval.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the garment shop no longer depend on you having your phone in hand.
How does the agent start answering customers at the garment shop?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for uniform companies?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent and connect WhatsApp to see it working at the garment shop.
Create my agentWhat needs to be ready before turning on the agent at the garment shop?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- Catalog of garments with the fabrics and colors you produce
- Minimum quantity per style and per type of application
- Artwork formats accepted for embroidery and for screen printing
- The format in which production needs to receive the size breakdown
- Sample lead time and production lead time, separately
- The rule for reordering a single piece for a returning customer
Whether the sample piece is required on every new order or only above a certain quantity.
The most common mistake: Letting the agent count the lead time from the moment the order is closed. In practice the clock starts at approval of the artwork and the sample, and that part depends on the customer. Write the lead time that way in the Brain.
Uniform company FAQ
Does the agent settle the price of the uniform on its own?
It answers what you have priced by style and quantity tier. When the order has a detail outside the standard, it builds the complete order and passes it to your team.
How does it receive the size breakdown?
In the format you define. It asks for style, size and quantity item by item, and the breakdown is written out in the conversation instead of scattered across voice messages.
Does it tell the customer when the logo file will not work?
Yes. You enter the formats production accepts and the agent explains this when the customer sends the artwork, in your words.
Does it help with reordering a single piece?
Yes. The original order stays recorded on the CRM contact, with style, fabric and breakdown, so the reorder does not start from scratch.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Answers minimum quantity, fabric, embroidery and lead time, and receives the size breakdown. Every conversation becomes a contact and a task in the CRM, with nobody typing.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent